-
December 2023 by Avril D.
I would not recommend this branch based upon my family's interaction. They went into make a deposit into my account. The teller did not understand if they could do that and walked back to ask the manager. The manager stated "there branch did not do this". Making my elderly family member leave the bank. I contacted corporate and was advised this is not RBC's policy and should not have happened. Highly suggest you avoid this location as they are undereducated, unprofessional & disrespectful.
-
December 2023 by Janaya Repas
Went there to send a wire for the car I purchased through Ritchie Bros that is a well known action in Canada and USA . They bank through Royal Bank and I have done this I the past . Not only would they not help me they were so rude . The one girl was snotty and the other girl was giving her suggestions. She wouldn't even go ask her supervisor until I said well can you at least try to ask . She very snotty grabbed my paper to ask her manager and how the Manger came out yiu know they didn't say good things . So then I have a snarky manager and till lady that refuses to wire money and even says if the other your trying to wire to even banks with us and looks down at me . My parents banked there for over 50 years . I use to and left due to horrible attitudes and they haven't changed one bit .If you want things done with money do not bank here . I left 20 years ago cuz they wouldn't photo copy a draft for me or give me one because it was there last one . Go anywhere eles but here if you want banking needs done . If you want good customer service and nice people go anywhere eles . If you want to be looked down on and treated like your wasting there time and get nowhere bank here
-
May 2023 by Corey Despres
The slowest RBC I’ve ever been too lady’s are close to 100 years old and move slow as can be
-
April 2023 by KERRA KORSA
There has been a huge change in staffing personnel at this branch since COVID 19 restrictions have been lifted. In the more recent months the customer service tellers have been notably referring to other staff personnel for clarification regarding bank policies or procedures when serving customers during banking transactions. Overall there has been no customer service issues and I have been pleased with services as rendered by the new staffed team members.To address the closure of RBC bank branches, our region was one of many that experienced the closure of a RBC branch, offering services for personal and business banking, in a smaller community, just outside the trading region of Drayton Valley. It has been disappointing losing the local Evansburg RBC Branch over the past year but I've been trying to adjust my banking habits to accommodate the new change. Recent changes to progress to a total e-commerce banking system have not always been successful as a fully-featured bank brach (storefront) holds significant amounts of economic stimulus and is the foundation of community growth and economic development. The problem with finding a in house services branch VS online banking services isn't the only way banks as storefronts contribute to the best in business profits and I believe that the closure of this local branch will have more significant data to show that the current local economy is still a economic market that is still losing $$$ even though the branch has not been open or operational for many more years to come.
-
November 2022 by Tara Mcnair
I'm new in town, and I needed to open a new account with a bank in town, Paige helped me instantly. Smiles, laughing and understanding it was done in 15/20 mins
-
November 2022 by Dave Reesor
Little busy but friendly staff.
-
November 2022 by Steve Yarnell
Friendly and helpful staff.
-
November 2020 by EXTINCTION HAULING
Great fast service friendly
-
November 2019 by Galena Trainor
Very welcoming and friendly service
-
November 2019 by Justen MacDonald
Great service and staff !
-
November 2017 by Chelsea Hansen
Continual mistakes made with all my accounts
