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November 2024 by Harman Brar
Sukh from DSW is a consummate professional. Her expertise and professionalism greatly enhanced my shopping experience. She offered impeccable service, and addressed all my inquiries. Great job !!
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October 2024 by Greg R
Good prices but not as discounted as it used to be.
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October 2024 by Farshid Mirzaalian
I am hesitant to give this store a 1-star, but I do only to be able to post this! Horrible horrible staff, disgusting customer service, impoliteness to the fullest! We came here today to shop winter boots for our little one, where he wet his pants and when we asked staff for a shopping bag or even a plastic bag to take his dirty clothes with us, staff passed us to the manager, a colour skin lady, who rudely answered no, though empty bags where all over the counter! Never ever going to shop from this brand again!
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March 2024 by TheSnug
Great selection of shoes and friendly, helpful staff.
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September 2023 by Emily N
The customer service is terrible, we were served by someone named Brooke who could not properly discount the item as stated.The store also does not support First responder discounts like the majority of other stores in this mall, do not recommend.
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September 2023 by Miranda Cutarm
Bought shoes in store to be shipped out and it was a disaster! Waited 2 weeks for the shoes
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July 2023 by Amin Qaderi
Worst customer service experience ever, manager on duty called me a liar, gave me attitude, and no hint if professionalism. Top it off this is how she was training her employees!!!! I would never shop at this place again. Head office needs to better train management of there stores on better customer service.
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June 2023 by Roger Gamble
The most unprofessional attitude and lack support I have ever seen.Was in the process of purchasing 3 pairs of shoes. I realized one pair for some reason had extra short shoe laces. In fact so short it was impossible to even hope to tie the laces. At check out mentioned it and was very plainly advised sorry nothing we can do. She said you can purchase a longer set of laces for $4 but we can't do anything about the short laces in the shoes. Talked with so called Manger who informed me that's store policy set by head office and she can't help. Suggested just purchase longer laces they are only $4So they chose to lose the sale instead of doing what was right, rather then find a solution to the wrong laces in the shoes. So not only did they lose the sale but also lost a customer.
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February 2023 by Andrew Chatelaine
Friendly with great customer service. Large selection of mid quality shoes.
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November 2022 by Desirée O'Brien
Size selection was limited for men. Staff was so so, wide variety of styles at different price points.
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November 2022 by Amanda
Lots of shoes for sure, decent pricing for some pairs. Customer service was really lacking though. Had a lineup with 1 associate working the till while the other two at the till were just looking at a computer.
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November 2022 by Cal Coleman
The advertising is misleading...to test this theory. I brought a pair of shoes to the till which we advertised as 40% off but, when I asked the teller if they were on sale for 40 % off she confirmed that, it was only select shoes. I showed an email saying 40% off, she was not aware of the ad. Very disappointed with DSW.
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November 2022 by John Pinto
Your footwear needs can be fulfilled here at a reasonable price
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March 2022 by Ghostie
Lots of shoes for sure, decent pricing for some pairs. Customer service was really lacking though. Had a lineup with 1 associate working the till while the other two at the till were just looking at a computer.
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March 2022 by Taylor Harris
Shoes are great. However I've been standing in line to check out for 35 mins. There's 1 family ahead of me and 3 tellers. Only 1 teller is helping customers. The other 2 are taping boxes. Low stars for service only
