Activate Edmonton South is Canada’s first active gaming facility, offering a unique and physically interactive experience within a computer-generated environment. Unlike virtual or augmented reality, the environment reacts to players, placing groups inside the game without the need for headsets or controllers. Visitors can enjoy a variety of fun activities that provide a good workout and include features like levels, prizes, badges, and achievements that add extra motivation. However, the overall experience can be affected by staff performance. Several reviews mention that staff are inattentive, rude, or distracted, with some employees talking over customers, being on their phones, or showing little willingness to assist when issues arise. This poor customer service can lead to long waits, confusion, and frustration, especially during busy times when rooms become overcrowded and waiting times increase, reducing the time spent actively gaming. Despite these challenges, many visitors find the activities enjoyable and worth the price, especially when visiting during less busy hours. The variety of games and the fun goals such as badges and achievements make it a good place for groups, particularly with four or more people, though some games may be difficult with fewer players. Overall, Activate Edmonton South offers a fun, active experience that is best enjoyed during quieter times and with patience for staff service.
