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November 2023 by B
Customer service is really terrible at this location, I really love their clothes but the staff make me not want to shop there again. Really disappointing experience.
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September 2023 by Kim Horrell
Very disappointed is an understatement. I had never been to an American Eagle store before and was so excited to check out their jeans. The customer service was terrible!! I was in the store for over a half hour and not one person asked if they could help me except the girl organizing the change rooms. There was one point that I had to basically get down on the floor to find a size on a lower shelf and the staff literally walked around me like I was invisible. Isn’t their job to help customers and not stand around and talk amongst themselves?? Ended up so frustrated by the lack of service that I left without making a purchase. On a happier note, I went down the mall to the Levi’s store and made my Jean purchases there instead (they had amazing customer service!!) ?
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September 2023 by Rachel
I came in to pick up an online order only to find out I messed up and it was at a different location. Olivia was absolutely amazing! Not only did she look for my order for almost 10 minutes she found the items I had wanted and called the other store to cancel the pick up. Thank you so much Olivia for your amazing customer service!!! I would absolutely go in and shop knowing she would be there to help!!
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September 2023 by Sarah Nedeljak
I took my 14 year old daughter here for back to school shopping, and they had lots of great deals! The ladies working in the change room on Monday afternoon were so helpful - thank you!
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July 2023 by Camilo Facelo
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May 2023 by Reid Axtell
I’d give more stars but unfortunately the older lady was pretty rude so I’ll be going to a different location for now on
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October 2022 by Olivia de Visser
Great customer service, team was always helpful when I need it.
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May 2022 by Ryan S
What a mess!!!! Lots of staff on duty, unfortunately not a whole lot of, “How may I help you?” Perhaps if they are going to ignore customers they could at least do some tidying up and folding???
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May 2022 by Anagha Ragh
Really great experience with Cutomer Associate Quaid in the store today! He was very friendly, customer oriented and hepled us to choose the best...thank you Quaid
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May 2021 by Cal Coleman
Not impressed....raise your prices and then mark them down as 50%...I bought the same item two months ago for 25 dollars and it is now 40 with a supposed 50% discount???
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April 2021 by Dorothy Lamb
Stopped into this shop on Sunday with the heighten Covid rules... the shop very clean and organized... allCustomers counted when entering & leaving ... the staff very friendly, eager to help .. go above and beyond to assist with products & finding sizes.. very patient and helpful .. and great prices too!
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June 2020 by Noah Shields
Jane is super helpful
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June 2020 by Eman Adil
Honestly, everyone there was so nice especially the employees in the fitting rooms. I was trying a shirt on and came out of the stall to ask my siblings for their opinion, when one of the employees came up and asked me to try on another shirt with different colours. I usually shy away from those colours because I'm not sure if they'll look nice on me but she told me that with my skin tone and hair it would look nice. She also said it'd make my legs look longer so I tried it on and when I came back out to show my siblings, they said that shirt looked so much better. The employees are all nice, polite, friendly and have a good eye for style.
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June 2020 by Krystina Merkley
I went in to exchange a pair a pants and didn't have the receipt but they said I could exchange or get a gift card. The sales associate Jane was SO helpful in taking the time to help me find a pair of pants I liked and that fit. She even went out of her way to search the backroom for the last pair of long ones! I usually hate shopping in store but Jane made it such a wonderful experience. I will definitely be returning!
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June 2019 by Danielle B
What a great store !
