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January 2026 by Snake Plisken
So busy but big store.
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January 2026 by Brenda Swanson
I came in to ask some questions about my account and deleting a stolen phone. Jimmy greeted me at the door, listened intently to my questions, and went straight to work to help me, and more importantly, showed me where to find what I was looking for and how to update the information I needed to. He was patient and understanding of my need to ask for help. Thank you Jimmy, for your kindness!
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January 2026 by Paul H.
Always easy to get what you want.
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January 2026 by VirtuousCycleEnds2025
Helped by Ajeena today, wonderful experience. She helped her identifying what we actually needed.
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January 2026 by Shane S
Spent nearly an hour waiting to pick up my repaired laptop. Unimpressed.
Dropping the laptop off went a lot better, and the repair period was adequate. The 2 techs that I worked with were awesome. Everything else not so much.
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January 2026 by Kishore Rengarajan
Cory from genius bar attended my appointment today . He was friendly and provided faster service
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January 2026 by Private Private
Called the store on Jan 5th/26 around 4:35pm and a horrible human by the name of Tom picked up. All he did was lie. I even asked when he would be at the store so I could deal with him to get this resolved and he said he lived at the store 24hrs a day 7 days a week. Absolutely ridiculous and very concerning that he would treat a customer like that. If anyone is reading this make sure if you are in the store for any sort of help to ask for anyone except Tom. I will be going to the store with my phone recording soon to talk to management over his disgusting behavior so no other customer has to go through this.
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January 2026 by Adam Paul
Took a laptop in to be repaired for damaged keyboard keys. Explained that it happens due to pressure being put on the laptop when it was closed. They claimed it was due to liquid damage to remove the warranty. After mailing the device to Apple directly, Apple fix the device without any issues. Southgate management should be ashamed of how they handled this situation.
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December 2025 by Amir Ahmadi Rashti
Employee gave me false information about my ability to exchange a watchband for a gift. Store said they couldn’t do anything.
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December 2025 by Akuuma Black Plume
I recommend shopping elsewhere. This location appears unwilling to exchange products, even when defects are present immediately upon purchase, and instead attempts to place responsibility on the customer.
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December 2025 by Amrit Sran
Harveer helped us buying new iphone. Thankyou bro.
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December 2025 by J Jones
Renos are nice, always lots of staff. Some less committed to service than others but generally a good experience
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December 2025 by Amanpreet singh
The team is not nice the get offended so easily (Marv )
The start using abuse language to customers .
Not helping at all and can't even figure the issue in the device
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December 2025 by Mohit Dalal
I was just roaming in the mall and walked-in to the apple store. I never had an iphone before. I saw iphone 17 and got curious. Chandan is awesome at what he is doing. He attended me and explained everything nicely. Calm and composed personality. A genuine review and comparison between 16 & 17. One thing I liked the most, he didn’t force me to buy (like typical sales person). Also, he was helpful doing affirm setup. Got my 1st iphone.
10/10 for his service.
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December 2025 by Carmen Purewal
Tom was amazing. Helpful,quick and knowledgeable. Had a great experience
