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February 2026 by Jeffrey Fairley
Great friendly service. Very professional.
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February 2026 by Carley
Thomas and his delivery team were fantastic! Thanks guys for getting in our large sofa.
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February 2026 by Nicole Elkhatib
If I could give 0 stars I would - TERRIBLE CUSTOMER SERVICE AND JUST DO NOT SPEND YOUR MONEY HERE. They will not help you even if you’re desperate. I have damage on a very expensive dining table, don’t even know how it’s possibly, quality is a lie, and I’ve contacted 50 times nobody is willing to help AT ALL. Mind you purchased in June no kids in this home. MONEY GRAB.
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February 2026 by Michael Varkovetski (Gonsar)
Shopped at the north Edm location. Darren helped us purchase our couches and price matched them to beat the best prices on Canada! Excellent customer service, extremely knowledgeable, kind, and patient. Thank you Darren!!
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February 2026 by kasara Jaxen
The experience with Ashley Home Furnishings was fantastic from start to finish.
Our sales representative Ali, was top notch. He patiently saw us through the ever changing decisions we made while trying to find our perfect piece.
Our delivery was the 13th of the day for the delivery men. It was a 12 hr day for them I’m sure.
They were friendly, careful, fast and efficient. (And probably exhausted)
We are very happy with our new sofa.
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February 2026 by dwayne melnyk
Salesman was notable on product and friendly
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February 2026 by Denise Potter
Loved this experience. Our sales person Aaron was friendly, helpful and engaged. Asked questions and showed us the perfect module sectional to suit our needs.
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February 2026 by Navjot Singh Saund
Great furniture, awesome service!
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February 2026 by Ashley Vreeling
Great experience! Connie was very helpful and easy to work with. I felt no pressure, and I appreciated that.
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January 2026 by Ryan Evans
Bought a new sectional. Sales staff was great and the purchase process was great too. The day before the delivery we get a text saying one of the pieces wasn’t going to make the delivery. Not a big deal but I would have like the option to postpone the whole delivery until everything arrives, no such luck. The next day the sectional arrives, missing the one piece, and lo and behold one of other pieces is damaged and the chase portion has an ugly corner defect. Pictures taken and damaged logged by the delivery people and by us. Fast forward one week, missing piece arrives and we get a message that someone has to come look at the damaged and defective piece. The service guy said it should haven’t make it past their quality control. Now a few days later we are told they have to come a pickup the broken and defective pieces to get fixed and returned to us. And after speaking to their office we are told we have to accept this now “refurbished” furniture. We didn’t buy a refurbished sectional, we bought something new and expect a new, not fixed, sectional. It’s not right. We didn’t damage this sectional so why do we have to be force to accept an essentially refurbished product when we purchased brand new. I will update this review when we get it hopefully sorted.
After I posted this review we got a call to resolve our issue. We got the 2 pieces replaced, delivery refunded and a gift card. Too bad it took a bad review to get things sorted. I think Ashley’s needs to fix how they do things with customer service so this doesn’t happen to others in the future. I’m only updating to 2 stars as this whole situation has left a bad taste in my mouth.
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January 2026 by Navjot Saund
Five stars for the furniture, one star for the staff
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January 2026 by GT Ngo
Amazing service and had a great experience. Big thanks to Travis for helping me out. Very professional and knowledgeable. Highly recommend and would come back to shop again.
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January 2026 by Darren Pariseau
Service at the p/u location was fast and easy.
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January 2026 by Irene Murphy
Shopping at Ashley was a fantastic experience!
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January 2026 by Ron Knoedler
Absolutely terrible experience . Bought the furniture with the condition I could take it home that day. 2 days later still do not have it and if I want it delivered it’s more than a week away. It took 3 trips to the distribution warehouse for me to be able to pick up my furniture using up 6 hours of my time.
