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November 2023 by Ved Patel
5/5 Stars for zubin for helping, but since he left Maynard kept circling around his words, went back today again and team lead sikha told me what was going on and explained me the policy which i appreciate being upfront and honest, just for next time for any customer please dont waste their time and be upfront and honest of whatever the issue is its not like i was gonna hurt you or anything (to maynard in tech department)
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October 2023 by Michele Swiggum
Devlin @ Geek Squad in this location is an absolute hero!!! We're not from Edmonton & when my Dad was rushed via ambulance to Royal Alex hospital, my phone (which I run 75% of my business from) refused to charge. Devlin was friendly, knowledgeable & quick to step in - he located the issue & not only found an economical solution, he also quick charged my phone for me & had me back on my way in 10 minutes. HIGHLY recommend paying this young man a visit.???
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October 2023 by Jas Middar
Harman( cashier) was very rude. Price was wrong. He went to check the price and he told same product but different item. I told you this policy that you get it for that price. He went to talk to the manager which manager wouldn’t want talk to me. Harman come back told we can give for half price showing on the till. I told him no. I want the price on the label. Harman said I wouldn’t do what you doing. I told you can’t talk to me I’m a customer. Short little Indian manager showed up told we will give you that price.
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September 2023 by Dusty Young
Gordon helped me out at this location, what a good dude. Kind, knowledgeable and a great salesman. Happy I got to be helped by him ! Cheers guys.
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September 2023 by Abduh Ismail
My dad needed a new phone, so one day we decided to go to BestBuy together to get it. Once my dad got his phone, he wanted to ask help from some people at the mobile phone support. My dad needed help adding a new sim card, but a short Indian lady there said "No sir, I cannot help you, I am done with my shift go ask someone else". Like you cannot spare 1 minute of your time to help my dad? Anyways she eventually wanted to help but because she is so in a rush to leave her shift, she dropped the sim card down a small hole of the table. Frustrated, she called another co-worker. He seemed fine at first and helped us get the sim card back. My dad was still very unhappy about what the lady said initially so he said "this is very unprofessional of you, all I wanted help was for you to put a new sim card in my new phone, but you just had to make things difficult and be in a rush and the sim card fell because of it". Instead of just saying sorry, she argued. The black trainee that got our sim card was pressed all of a sudden, and started shouting at us, telling us to "get lost, LEAVE the store". My dad and I were shocked, normally trainees aren't this rude, and the manager and associates did NOTHING to handle the situation, they just waited until we left before confronting with the employee. I am never going back to this bestbuy because of the horrible customer service, they just hire anyone without testing their professionalism. Nowadays I would rather go 9 kilometres away to BestBuy south as it is much better, people are nicer, and I get what I want faster. Never visiting this horrible place again.
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September 2023 by Naman Rana
There’s an indian lady with short hair and height is very rude to customers and even don’t give details about any products. I asked her for AirPods she just I didn’t know anything i asked what is difference between the models of AirPods she said it is only difference of size. Doesn’t have any attitude to sell anything
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August 2023 by Shail Patel
A short Indian lady working here is very rude and has a very bad attitude towards the costumers. Probably needs to go back to training before even talking to a customer. I had already purchased a microwave and wanted to buy a Samsung s23 ultra but her NOT SELLING ATTITUDE and rudeness made me go away.She didn’t even have the courtesy to apologize on top of that she started abusing behind my back while I was walking away.Why to hire such PEOPLE IN COSTUMER SERVICE who don’t even know the meaning of word.Hire people who actually want to work and give Best Buy business instead of making customers go away.
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August 2023 by T T
Do not buy anything online via best buy.I paid extra for shipping to door. Purolator did not even attempt to deliver and I ended up had to pick it up myself and Uber back to my place.Best Buy please use better shipping partner. I will not be shopping with Best Buy online anymore after this incident
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August 2023 by Ron Musick
ASH At The Edmonton Downtown BEST BUY STORE Provided Me With "FIRST-CLASS" And "EXCELLENT CUSTOMER SERVICE" In The Month Of July 2023 When I First Met ASH In Person!...For Example; ASH personally escorted me to the right department to purchase a printer cable for my laptop computer...AND....ASH explained plenty more useful and detailed factual information to me relevant to me purchasing an OLED TV....ASH Is Truly A Diplomatic Ambassador Of Excellent Customer Service....Thank You Very Much ASH!
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July 2023 by Leif Berg
Haven't tried out the product yet but wanted to give a 5 star customer service review. Went to other stores with limited selection on Bluetooth earbuds. Then went to Best Buy and Kathleen immediately found me and first asked several questions to ensure she understood the product specifications and use I wanted from the product. (Writing down all details including price range, colours, phone, etc) She was very friendly and knowledgeable and we quickly went through various potential options together from the 5 rows of Bluetooth earbuds. She pulled up product details for each of them and we discussed pros and cons together. Never felt like I was pushed or in a rush, she patiently answered all of my questions. (I had a lot of questions!) Excellent service! Give Kathleen a raise because she makes the customers feel like family!
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July 2023 by So Op
Waited 30 mins for a sales associate to buy a TV, said there was coming multiple times and no one ever showed up. On top of that I tried to call and there is no way I can because there is no direct line. Horrible customer service, no wonder no one goes there anymore.
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June 2023 by Levi Mcgregor
Kathleen was an absolute blessing to work with and they helped me and my roommate switch providers get new phones and gift cards which we used for PC parts. Easy five stars, needs a raise ASAP.
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May 2023 by shehab abbas
They had a laptop on sell when I want to purchase it they told me the promotion already ended.However, why would you keep the sell sign on this play for two days if the promo already .ended. I feel misled as a costumer
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May 2023 by Zhen Liu
Great customer service every time go there. Thank youYesterday I was helped by Luke to exchange my Rakuten Kobo elipsa. Even though I entered the store near closing, I received warm welcomes and patient explanations throughout the process, reassured to be helped.The new device shipped and arrive the next day. I had a great customer experience here and liking my device.Thanks！
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February 2023 by dudethatscomplex
Called the store hoping to ask an associate about information on Apple Watch repairs. I consistently keep getting an automated number with none of the information I’m looking for. Seriously disappointed in the lack of information in this regard on pricing and whether they can even repair my watch.
