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February 2025 by tom n.
I waited for more than 15 minutes for help with getting a new phone and no one came to ask if i need assistance. I proceeded to go ask a worker for help and she just brushed me off saying her other co worker would help me, but it was just her there. I went to the front asking for assistance but was also shot down saying to go back there and wait for a worker to show up and help me. I just decided to leave since it was obvious they were too "busy" to assistance me and my family.
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November 2024 by Derek Bell
I was told there was one tv left at the downtown branch so I bought it and asked for it to be delivered. 2 days later I tracked it to Richmond B.C. I have been lied to just to make a sale.This is just plain fraud. I could have bought it from Costco for the same price if I had been told the truth.
Why will no one answer my questions?
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November 2024 by Carrie Doucette
I had an excellent experience at Best Buy thanks to Shammy! He helped us choose a new TV and iPad, and his service was exceptional from start to finish. Shammy was incredibly knowledgeable, taking the time to explain the features of each product in detail and helping us find the perfect options for our needs. He was also friendly and approachable, making the whole shopping experience enjoyable. His expertise and patience went above and beyond, ensuring we made the right choices. I highly recommend Shammy to anyone looking for top-notch service at Best Buy!
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November 2024 by Sarah Lynn
*Be aware ordering online for pick up *
Placed an order for pick up. Got confirmation last night it was ready around 4:30pm
Drove two hours into Edmonton to pick up said item and found out order had been cancelled at 12pm, less than 24 hours later, because I didn’t pick it up. On the website it says 3 business days to pick up the item. I now have to wait 5-7 business days for a refund so I can order again and make another trip into the city.
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November 2024 by David Co
Partner and I upgraded our iPhones today. Sydney and Ritika were both exceptional for their help and patience throughout the processes. We felt bad that Sydney missed out on her lunch break, but we appreciate the assistance. Thanks Sydney and Ritika ?.
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November 2024 by Dj M.
sold my son a over priced laptop that can barely run its hardware i took it back next day to the same guy got kicked out the store
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November 2024 by Just Inconceivable
They LITERALLY don’t answer the phone!
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November 2024 by James Bond
Walking into the store you see signs referencing that they sell pixel 9 phones. But we had to argue with the employee Rikita that they sell them since she claimed there is no such thing and that the pixel 8a is the newest model pixel phone made. Regardless, they also have a display showing the pixel 9 phones.
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October 2024 by Diana Chernyavskaya
We were there for three days having problems and Abdi supported us for that time with patience and great mood every time. Thank you,Abdi!
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October 2024 by Nick Perepelecta
My mom brought her iPhone in for a new screen protector and got it back with the back of the iPhone completely shattered. The employees claimed it wasn’t them but she had her phone out of the case and cleaned the whole thing before bringing it in. Phone was in mint condition until she picked it up and the employees had the audacity to scorn her for asking them if they broke it. Will never go to this location again.
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September 2024 by The BAUTISTA diaries
I had the best and fast service received from Raj. I was looking for a Type C earbuds and he immediately assist and grab the item at the back. Great job!
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September 2024 by Francis John
Theres a lot of staff but where been sitting here for almost 1hour but no one is helping us lol
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September 2024 by Slayersego
Brought my laptop in to do an exchange due to overheating and hardware issues that popped up within 1 year of use. I spent over 3 hours talking to multiple employees who all said I can get an exchange since I bought 3 year warranty. When it finally came to exchanging it I was told “since your laptop is part of our high end models we need to do a full test and repair it. You cannot exchange it unless it is completely unrepairable”. Extremely disappointed in the customer service and quality.
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September 2024 by Inah May Lopez
I've always had a good experience with Bestbuy in south location. I decided to come here in west location because it's on my way. I've come to the store and the sales person who was showing me the laptops told me that I'm wasting her time because I was asking her questions about the laptop I'm interested in buying and I felt bad and pressured lol. I only have 2 questions for them it's about financing and the specs of the laptop. 2 questions with different department they can't even answer me straight, it's like they have no idea what they're talking about at all so the information I was getting gets more confusing. I left without saying anything to those peope had helped me and decided to just go back to south location.
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August 2024 by Roxanne Bendick
Phoned fot info worst experience jumped throw hoops twice told I have to wait on phone for 5 mintues for simple question
