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January 2024 by B Nayyar
Arrogant lady working at the cashier. Dont know if she is manager or supervisor. Boss is a good brand but keeping employees like her who have no idea about customer service is damaging to its brand name.West Edmonton Mall store is far better with great service.
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December 2023 by Janine Bauzon
Not gonna lie, I've had the best customer service so far from this store. Ehed (I hope, I spelled it right), I believe he's the manager, is very helpful, accommodating, serves the best interest of the customer, genuinely thoughtful and understanding. Looks like the store is well-run; stocks are displayed neatly, staff seem to be well-trained. Great experience
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November 2023 by Jaswinder Singh
First and foremost I feel bad when I write a radical review but if a reviewer is not projecting correct review then it defeats the purpose of this service anyways. So I want to do the absolute justice.This particular store in Premium Outlet mall has good inventory however the manager in charge in particular is quite egoistic about her being manager. I brought in 2 sweatshirts close to the till and asked the person ( manager ) if they have more of the item at the back, without even confirming the size or even checking the reason why I was asking for item at the back, I heard a straight no and she walks away. I did not felt bad as I can imagine the person (manager) was helping another customer and could not focus ( we are human beings ). So I stood there politely and suddenly another person b ( not manager ) joins the till and ask how can I help, so I repeated my question. “If there are more of these items at back” the person B was polite and was about to suggest something however the manager jumps in and tells her colleague that just say NO. I was thrilled to hear that sort of customer service in a store like Boss. My son who is a grade 5, tells me that that is rude !! And I told the manager that how can you just say like that without even looking at what size we are talking about ? And the response was I am a Manager ! LolI have lots to say but I would like to just stop at here and suggest to the manager that you have Zero customer service skills and you are setting worst example for your colleagues. I am quite certain she was the owner of the store or else if I was the owner and I hear this review I would kick her out from the store.The Owner, you must review the store comments and you will learn, this is not the only review of this nature (experience).I feel bad that the customer service skill is depleting these days. If managers are such then I am worried about the team they will produce. Shame on you The Boss Manager at the premium outlet mall. I will ensure that the owner get to this review and take the action.
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November 2023 by Ann
Either customer service is really too slow or they gave preferential treatment to customers who purchase “more”. no one was available to cash out my one item, but a minute later, they were free to help a customer with 5/6 items
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November 2023 by John Kramer
Quality product and great discounts, love this store
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September 2023 by FGP 40252
Very good quality products. Staff is very friendly, specially Ehad.
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August 2023 by Mohit Lubana
If you are not able to give customer service please don’t work at this type of brands. So people got mad and won’t come back to this outlet store. I went Monday to this store at evening and check out some stuff to buy for my family back home. The sales girl came to me and said don’t make mess and leave the store. How she can say that to any customer. Please learn some customer service skill.
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August 2023 by Ellie
The best costumer service I have ever experienced! Everyone was so nice and there were 3 people that went above and beyond to help me, I only remembered the store manager, Kanchan.I wish I got all their names.They were genuinely so amazing and thoughtful! Will definitely shop in the near future!
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August 2023 by VIJUL TANDON
If you are not able to give customer service please don’t work at this type of brands. So got mad and won’t come back to this outlet store. I went Monday to this store at evening and check out some stuff to buy for my family back home. The sales girl came to me and said don’t make mess and leave the store,How she can say that to any customer. Please learn some customer service skill.
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August 2023 by Sri Thacker
I had such as a great shopping experience in here! The merchandise displayed very neatly and appealing to the customers. Very helpful and knowledgeable staffs and not to mentioned, I loved the awesome promotion. I will be back! ?
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August 2023 by Ron Musick
Sidra Hassan is a "First-Class" And "Excellent" Sales Associate at The BOSS Outlet located in Nisku Alberta. I met Sidra for the first time on Sunday July 23, 2023....Sidra Certainly Has A Sincere Passion For Excellent Customer Service!....Thank You Very Much Sidra.
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July 2023 by Randeep Chabba
Great customer service. Simran is the best.
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July 2023 by Shanta& Rajkumar
They have a variety of options for man work clothes. Very good products. The store is medium size, neat and clean. Very organized and well decorated. Clothes price is similar to other Boss stores. Staffs are very friendly and knowledgeable. There are parking lots in mall parking area including accessible parking. Highly recommend to try this store.
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July 2023 by Rakesh Sharma
Nothing against the staff but the overall strategy to look busy is ridiculous, these guys have a limit to the number of people inside and when asked they say it’s for a better customer experience, with only 15 people in the shop. Who is thinking of the 10 plus waiting outside for more than 30Mins, I wonder how that is a good start. The limit is from COVID days, not even the hospitals have these restrictions anymore but the store here believes in wasting peoples time, they have no respect for anyone’s time. The strategy of limiting the number of people and causing a line up is a marketing strategy apparently. It’s optics, makes them look busy and people are fooled by it. I would never give patronage to such a store, I am sorry but my time is not free time. I hope the owner/management stay away from these practices. You can not create a great experience that starts with an unnecessary wait. The products are good, nice deals and staff does an amazing job helping, that helps lessen the impact of the overall bad start.
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May 2023 by Okechi Chris Okelu
It's a Boss store. Simple as that. The sales are great. The staff is nice.
