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March 2024 by Dallas Adekat
Wheelchair accessibility: I went to BPs to play the VLTs with my friend, I was there previously and the experience wasn't good the first time, so my last visit my friend who needs a wheelchair needed the washroom, I went in because she was taking a long time, I was shocked to find out there was no wheelchair accessibility. My friend needed me to help get her into the stall, without her chair. It was clearly embarrassing for my friend and I was just shocked.
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February 2024 by Christie Hooper
I wish I had read the reviews for this location before going there. Our party of 5 was seated on the side of the restaurant that was nearly full (the other side was nearly empty). We ordered appies and drinks, then about 10 minutes later we ordered our meals. After ordering another large party was seated in our section - please note they came in AFTER we placed our order. Their table of 13 ordered appies and meals, both of which they received before our meals were served. Another table of 3 was seated, ordered and served, again before we got our meals. We desperately needed refills on our beverages and after 45 minutes we had to flag down 2 different staff just for drinks. When we finally got refills, one of the soft drinks was not at all correct. One hour and 20 minutes after ordering (we are talking pasta, brute and Thai wrap - so nothing very complicated) we finally got our order, only to discover one of the meals was not correct. After speaking to the “manager” Noah (I use this term very loosely) about our disappointing experience, delays, and incorrect order, we were told our server was new and had a lot to learn. He indicated the incorrect portion of the order would be corrected… AND THEN WALKED AWAY WITHOUT FURTHER DISCUSSION!!! 45 minutes after this “conversation” the corrected portion of the meal was delivered in a take out bag by our server who was in tears. We spoke to the server to express that the conversation we had with Noah was to discuss our overall experience, and to acknowledge that this one single server had 3 large groups to deal with all alone! (There were 2 managers standing at the front counter chatting while the servers were running). Finally, our bill came (with absolutely no courtesies given for the terrible experience). We paid the bill and tipped the server. As we were leaving we stopped and talked to Noah again to express that we were very disappointed that he did nothing to improve our overall experience. He responded with “we I’m sorry you feel that way, have a good night” (with zero eye contact or sincerity). At the end of this very long night, we left the restaurant with Noah blaming us for the server being in tears, Noah throwing the server under the bus by saying they had a lot to learn, and that he did nothing because the situation didn’t warrant any corrective action!! I have NEVER been treated this poorly in my entire life. Oh, and after we left and were standing outside discussing what happened, another group came out a few minutes later saying that Noah and 2 other staff were standing at the front counter bad mouthing us and saying he can’t stand people like us… So, basically, if you expect decent speed and accuracy, don’t dine here or at least don’t express your concerns to Noah, because you will be made to feel like terrible people. 1/5 stars is generous. From the responses to the other comments it is clear that the owner/management will not address/respond to specific concerns here but continue to put a link to another feedback site. How about some actual accountability??
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February 2024 by Ivanna Ramos Vega
Me and my family came in yesterday for my dad’s birthday and we were served by Meeshka, she was amazing and we hope to see her again next time!! Food came out fast and tasted amazing. Will definitely be looking forward to coming back
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January 2024 by chewy b.
Monday pizza is a great deal! You get any of their individualized pizzas for$10. And I also had free dessert on my app. Everything was hot fresh and tasty. I would return to this location. Their survey however was to deal with. After I did the survey it gave me a broken link.
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January 2024 by Gloria E. Hammermeister
This is an excellent neighbourhood pub. The staff are great, caring individuals. Shout out to Noah, Jenna, Berthia and the gang!
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January 2024 by Penny Janine Fraser
Vegetarian options: All kinds
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January 2024 by Marcus Kuefler
Great staff helpful, food is delicious and comes out in a timely manner, Noah did a amazing job!!!!!!
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January 2024 by Paul Kuefler
Noah did an amazing job.
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January 2024 by Kim Johnson
Jenna h from the lounge is the sweetest. Thank you for your hospitality :)
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January 2024 by Ryan Powell
Dietary restrictions: The gluten free bun was very good
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January 2024 by Cory Beaudry
Pretty consistent with every other BPs!
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January 2024 by Rachel Altman
Actually pretty good!
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January 2024 by Keith A
Great place to enjoy good food and watch an Oilers
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January 2024 by Suzette Martel
I love Boston Pizza! Their menu is great with a really nice selection of items and they do them all very well.Delivery is adequate with their drivers being polite and ready to oblige. "Well Done".
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November 2023 by Elyse M
We've been ordering from this bps for years but it has really gone down hill. We ordered delivery and my salad was wilted with black marks on the lettuce. With these prices it's just not worth it to take a gamble on getting spoiled produce.
