-
January 2024 by Vanessa Varela Del Río
We had an amazing experience, Mel assisted as creating our bear and she went above an beyond to create a magical experience for my kids.
-
January 2024 by Landon Almberg
Left the store perplexed. Came in with my twoYoung kids, to get a bear for my 3 yo daughter. Walked in and saw two ladies helping with bears, waited patiently nearby the stuffing station to get some help. The First Lady, I believe Mel was on her name tag, finished stuffing a bear, avoided eye contact or any communication of any kind. Walked past me and my two kids, went behind the counter grabbed a drink, started talking to a girl on the register who was taking payment of another customer. The lady then exited behind the counter and spoke with another customer about some accessories, told a couple that a lineup started down the end of the stuffing area. Meanwhile I was still not sure what I was supposed to do or go to. She came back and sat at the stuffing station to which I said that I was here for a birthday bear for my daughter. The lady then ushered off the other side of the store and just said “the bears in the basket with happy birthday on the feet”. I asked any bear or just one specific and she repeated the ones with happy birthday on the feet. A lineup of 5-6 people formed behind me I stepped over to look at the bears and she ushered in the next customer. Leaving me to figure out the bear with no assistance or guidance and then to return to the back of the line that had formed. Judging by how quick she had been moving I assumed it would be 20-30 minutes in line and just couldn’t justify making my kids stand around in a store for that long when there was no customer service seeming worth supporting.
-
January 2024 by Shabari Abdi (Shab)
The employees were wonderful helped me get a gift card I needed for a gift.Simply nice staff offered to tip them and they refused, good character goes along way.Will be updating my review with picture, once we build said bear.
-
January 2024 by Rebecca Reeves
They were very busy but still got through the lineup efficiently. All staff kept composure and were still very kind to me. I believe Emi stuffed my bear. He did a great job. Thank you!!
-
December 2023 by Maia Zohar
I went to this location a few days ago and had a great experience with Ariana. She was very attentive and kind and patient.
-
November 2023 by Cyrus Morgan (Tessa)
We had a great experience yesterday! The staff were helpful and welcoming. My kid loves their new teddies ?
-
November 2023 by Alicia Ockey
It was a dark Halloween night..I brought my best friend, Bunny, trick or treating with me. One minute she was with me, then next she was gone. Disappeared. I was so heartbroken. I called BAB, and lovely Leya answered the phone. I requested all the same items that Bunny had. She went out of her way nearing closing time to assemble a care package for me to pick up the next day.Minutes later, Bunny was found! A friendly neighbor returned her home safely. I called BAB back, and I had to tell Leya the good news.The moral of this story is that Leya has been there through grief and joy. Within a span of 20 minutes. Anyway, I won't forget this. Thank you, Leya!
-
November 2023 by meow
Been here once, in April. It's a kinda small BAB, and not a lot of build a bears to choose. I remember I was crying because I was having a meltdown and my mom took me to BAB, as we both wanted to check it out bc Calgary closed both of the BABs for some reason. When I entered the BAB I was like, "....Oh". Lmao, also the prices are crazy! But that's all the BABs. Though I'd come back as the employees were very sweet and stuff.
-
October 2023 by Gia-Linh Chau
We brought my 3 year old for her birthday bear yesterday at approximately 430pm. It was packed and the workers were running! However, the lady who helped us fill our bear was so so so lovely and made my daughter feel very special. She had short reddish-dyed hair (I think her name was Allie? I couldn't hear super clearly in the hubbub). She was so patient with my shy toddler, and made the process of filling the bear with its heart and stuffing magical. Thank you for the great experience!
-
October 2023 by Natasha B
We drove here from Calgary (October 3rd '23, 8:00pm) in order to stuff some bears ordered online. The employee with short curly red hair who helped us was really nice and fun to talk to! I even mentioned I was sad I missed out on the drop of a particular plush, and they got the last one from the back for me that they had been saving for themself. I haven't been to a Build-A-Bear since being a child, but this was genuinely the best experience I've had there, or at any retail store I've visited in a long time. I wish I would have gotten names, but the employees here clearly really care about their jobs, I would definitely recommend visiting this location!
-
October 2023 by Ness Paquette
Not very impressed with how one of the staff members acted towards my partner.My partner was excited to a Pokémon B.A.B, and Adrienne (?) referred to her as "baby". My partner is 27 years old, we're not sure how old this staff member is, however, this is also not the first time my partner was treated like this with Adrienne (?).
-
August 2023 by Andrew Cavey
Staff were very cheerful and helpful, Andrew helped guide us through, Mel "stuffed" our bears, a great experience all around. Thanks so much Build-a-bear!
-
August 2023 by Danelle Wright
My daughter was very excited about all the selection. This is a good store but don’t expect to come on a budget because everything costs an arm and a leg. Lots of options for customization!
-
July 2023 by Pouvilla Veerasamy
Nice interactive place! Buy a birthday bear at the price of the age you turn… but additional for added features & clothes/accessories!!! Pricey but we are paying for a brand!!
-
July 2023 by Irene Jaime
We're all so excited seeing that there's still an actual store of BAB because nothing left in Calgary and so ended up spending more than $200 for all the bears and accessories ? ? All the staff working on that day (July 8/23) were nice and friendly especially the lady that filled our BAB. I think her name is Sheila (hope I got it right ?) I can see that she loves what her doing and she's so good on kids. She made my kids' 1st BAB experience more fun and memorable ? Kudos to you Ms. Sheila! And hoping that BAB will be back in Calgary soon ?
