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January 2024 by Simmu Bhangu
Worst store in the mall, very poor customer service given by cashier last Sunday. Management needs to take appropriate actions. This place had a racist worker on Sunday afternoon
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January 2024 by Jashan Bhangu
Store attendant on January 14, 2024 (Sunday) was the worst ever associate I’ve ever seen. Really disappointing service and very bad attitude.
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January 2024 by Gippy badesha
I went to this store around 1:40pm this afternoon. The cashier was extremely rude and impolite. She was very unresponsive towards me asking help for sizes. When I told her that I do not like the way she was behaving and that she really had a bad attitude. She told me to leave and called security on for no reason. I work in customer service myself and that was the worst experience I ever had. I did not yell at her or said anything wrong, I did not do any physical damage. Management need to train their workers properly, there are bunch of deserving people looking for job who can do better than the girl like her. You guys need to give this girl customer service lessons, even the security agreed with me. MOST DISAPPOINTING SERVICE EVER!!!
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January 2024 by Babbu Kular
Visited the store today near 1:30ish the lady at the counter was extremely rude, she called the security and ask me leave the store for no reason when I asked her name, she was working by her name. I just want to tell her that she need to be little mindful of choosing her words as she needs to understand that she is working in customer service and have to be lil patient with the customers. This lady is rude As hell, making the company losing money and customers at the same time. Very poor customer service
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January 2024 by Harpreet Badesha
hi,actually we went just now in the store ,and the cashier was very rude towards us,a girl with both size piercing in nose ,we asked her name she said i cant tell,then we asked her to talk to the manager she said i m the manager and she said to us,leave the store,we said why will leave after talking to the manager after that she said,i call the security,,i mean why to call security we jst asked for the shoe size,,she was really rude .. she need to work on her intelletucal skills so that she can provide better customer service in future. we always come to this location but after this will never return to this location. Bad Experience.
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December 2023 by Chelson Magtibay
I tried on a shoe and asked to see if they have a new pair other than the one on display, they checked the backroom and said the display was the last one. I then asked if I can order a new pair online. They checked for stock and they said YES, they have it in stock and they will deliver to my home. When the sales person started the transaction, she asked my for address, I then started by giving hermy unit number then the street number and street name, she then search the address and before I even provided my postal code, she already had it on her system and then asked me if she has the right postal code. I then confirmed it was the correct postal code. When I got an email regarding the delivery, I found out that she didn’t put the unit number of the address. So Fedex could not deliver. I ended up driving 25 minutes one way to pick up the shoe from a Fedex warehouse. What a waste of time, gas, kilometers, and effort. Not happy at all.
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December 2023 by Tyson Dean Walker
The service and pricing was so great here that I literally came back 5 days later to buy more Christmas gifts. Thanks to David (that's the name on the receipt anyway) for all the help with the bag and boots!
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December 2023 by Kanchan k
I went to store today and they have charged me extra, when I tried explaining to both girls there they start showing attitude instead of listening to me they were so rude towards me. They were not accepting their mistake instead started telling me I am biology student you think I am dumb and all. Told me n my sister to get out from the store. When I explained all this billing error to store in south common not only they helped me with billing also agreed that Southgate girls made mistake. Girls who attend me her name was Ben, there was one black girl on duty at that time. You both are pathetic instead of helping me out they made me feel vulnerable. I have math major n they tried proving me wrong. Ridiculous service from that girl. Whoever is in charge or reading comments I have receipts to proof that girls was wrong in case you need them.Such a shame.
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September 2023 by Alina H
I was waiting for my online order for 2 weeks and then I received an email that it was ready to pick it up BUT they said they didn’t have my order in their store!I think they just forgot and sold it!
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July 2023 by kosar zolfighavami
A few weeks ago, I wanted to return my shoes because they were small for me .but the cachier in the call it spring at southgatemall acted very badly , I asked a few questions, and she didn't answer! She told me (I am done with this conversation)!I have never seen that before in Canada. It is very irresponsible and impatient!!! Her job is to answer the customers' questions and be calm .I won't buy anything from that store again until she is working there.
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July 2023 by Eric Patno
I bought some shoes today and the male sales associate was very kind, upbeat and helpful and the sandals are great quality and very comfortable
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June 2023 by Lavi Sandhu
Very bad customer service. I called them today . I wanted to know about my online order I asked her could u please check my order is it ready for pickup or not. She didn’t listen to me. She was saying over again and again if u got email for pickup this meant ur order is ready. Really disappointed ☹️
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June 2023 by Kate O'Toole
First time I have been to this store. I am Vegan and love that I happened to find a shoe/accessories store that sells absolutely gorgeous vegan products. Beautifully made, excuisite unique designs. Allegra served me and was so helpful and sweet. She wasn't pushy for a sell or anything like that. I bought some loafers and then went back later and bought some sandals. Fully recommend.
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January 2023 by Nova Scocean
Amazing customer service, the manager went above and beyond to help me find the perfect shoe and size and helped me feel right at home the entire time. Great experience at this location and will definitely be returning for the next of their many fantastic sales.
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January 2023 by Preston Ewasiuk
The staff at this location are top notch and always friendly. Definitely one of the best Spring stores in Edmonton.
