Canadian Tire is a retail store offering a wide range of products, including automotive parts, hardware, and home appliances like hand mixers and fans. The store is known for having very competitive prices during sales events. Customer experiences with staff and service can vary significantly. Many reviews highlight that the staff is usually very helpful and wonderful, with specific praise for the service department and customer service managers who go above and beyond to assist customers, find correct products in the right department, and provide fantastic service. Employees are noted for being incredibly amazing to deal with and for offering to retrieve items directly from the warehouse for customers. However, some negative experiences are reported. Occasionally, staff members can be unhelpful, provide incorrect information by sending customers to the wrong department, or act in a condescending and arrogant manner. There have been serious issues in the automotive service centre, where repairs promised were not performed, yet customers were charged a full shop rate, leading to feelings of being bilked and extreme dissatisfaction. While customer support can effectively resolve some complaints by offering apologies and reversing charges, these incidents can damage trust. Feedback on store layout includes a note that the bike rack placement is considered inconveniently far from the main entrance for security. Overall, the store has both loyal, long-time customers and former customers who vow not to return, indicating a mix of very positive and notably frustrating experiences.
I go here often. The old guys that run the parts counters are wicked.
October 2024
Two issues: 1. Why is the bike rack so far from the main entrance? Surely, it can be moved closer to it for security reasons. 2. The staff is usually very helpful, but sometimes you encounter those who, because of their seniority, act as if condescension is the norm and answer questions arrogantly rather than politely.
October 2024
I was looking for a hand mixer. I wanted to see if there were any on sale. No such luck today, but when canadian tire has a sale the prices can't be beat.
