Canadian Tire has received mixed reviews from customers. Many have praised the customer service, highlighting staff members like Liza, Kim, and Mary Grace for making purchases enjoyable and easy. However, some customers reported issues with staff training, particularly a technician struggling with online tire orders. The store has seen improvements, such as the presence of visibly uniformed security guards, which some customers appreciate for enhancing safety. However, there have been concerns regarding security incidents, including excessive force used by a loss prevention officer during an arrest, which left witnesses unsettled. Customers noted that management did not adequately address these serious incidents at the time. While the store is described as older and in need of a refresh, it remains a convenient option for finding various items. The cashier staff has been described as good, though some customers feel that enforcement should not be handled by individuals not assigned to security roles. Additionally, customers are advised to keep an eye on special offers and promotions, as there can be cash back deals available. Overall, Canadian Tire provides a mix of positive shopping experiences and areas that require attention for improvement.
