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October 2024 by MUDIT MATHUR
Bad customer service. Moody people working in the branch having attitude problems.
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October 2024 by Kelly Forrester
I had an appointment set for 10 am. Informed the teller of my arrival 10 to. I had to remind them at 10:15 of my arrival and finally got in. Timing is super important to me, and I had this booked two weeks in advance. Not a doctor's office. The service didn't seem particularly sophisticated to me, and generally unhelpful.
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October 2024 by Kristo K
Had to edit this. Went in to set up an account for a small business and was simply told “we don’t do that at this branch anymore” and was given a number to call. An hour on hold to set up a bank account I can’t do in person. Unreal. Happy to take my money but not providing any service.
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October 2024 by Azam Nikzad
This branch made one of my accounts disappear, and it took them four months to figure out where my money went! After countless calls, follow-ups, and spending hours on hold with them, I’ve learned to be extra careful with my accounts. I was worried the same thing might happen to my other accounts, but there was no support or concern for me as a client. Unbelievable!
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October 2024 by Scott Miskolzie
It's 12:03 on a wedsday and there's one teller customer service is appalling don't come here if you have to see a teller quickly. 0/10 The staff are nice but there's not enough staff. It's 12:40 and they have helped almost 2 people. Still waiting it's painful.
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September 2024 by Chan May
Jeff Teller give me such good customer services. Professional customer needs.
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July 2024 by Camelia Samuel
Very good customer service
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June 2024 by Genseric Fung
Worst CIBC, only has one person working and took forever to help you. I could never go back to this location
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May 2024 by Helen T.
Had a good experience twice now. No long waiting hours during mid day, Jeffrey was super nice and helped my with my questions.
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May 2024 by Emily Grace Read (Em)
Everytime I visit this place, usually only 1 person at the counter. Longest wait time than most CIBCs
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April 2024 by Lillian Smythe
Hello? I payed a loan off that I had from a previously existing chequings account in cash in full to this branch. A WEEK and a half later I get a letter from Gatestobe collection agency saying I need to pay the money. Get it sorted. The worst bank in all of Canada.
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March 2024 by BISMARK (Vhim)
Time wasters and bunch of uneducated employees. They can’t fix simple issues and later they say everything is fine, we had to call customer care only to find out there’s a problem.
CIBC, you guys can do better !
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February 2024 by Jordan Isbister
Unlike the bad reviews my experience was different. I was greeted kindly and helped through my many choices of tfsa. The nice lady took her time with me and answered all the questions I had. She helped me pick the best one for my lifestyle and contribution needs. She gave me a strong understanding of what I was getting into and was very respectful of my choices. I loved that she also gave me a few different previous concepts from previous experiences she’s encountered with other people.
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November 2023 by Emily Li
Atrocious customer service. Waited in line for almost an hour to see a teller and every single person in front of me was receiving terrible service. If you want to stand in line just to be told to call a number that you called yesterday that told you to go to a branch, bank with CIBC.
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November 2023 by Sir Canada
Doors hard to open, garbage and trash all around the property. Disgusting surroundings. Why is it not kept clean
