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“Not sure of his name but the gentleman I dealt with was great. I had an eleven year old flash drive with over fourteen hundred files, mostly photos. The USB connector had separated from the storage area. He was able to transfer my files to a new flash drive. It was expensive but he did a great job.”
“Will be recommending to all my friends and family! When my laptop randomly stopped working, I initially took it to Best Buy and they said they couldn't help me, then called the manufacturer and they told me it would need a $1300 replacement part. I was skeptical anyone could help and was about to buy a new laptop, but Gemal had it working again within 15 minutes! He even ordered me a new part, fixed in fully within half an hour, and charged a fair price. 10/10”
“I highly recommend this company. I've been a customer for about 15 years. I am always treated well, no matter who was working. Knowledgeable staff, and reasonable prices”
“Respectful and Focused on helping customer get a great computer at a great price. John went out of his way to make this customer happy. Thank you so much for the great dell laptop with windows 11 as we are on a budget and could not afford the new store prices.”
“I had an excellent experience at Best Buy, thanks to Janmesh. He truly went out of his way to help me and made the entire process smooth and stress-free. From answering all my questions patiently to making sure I found exactly what I needed, his service was exceptional. It’s rare to come across someone so dedicated and genuinely helpful.
Highly recommend asking for Janmesh if you’re visiting this location!”
“Cody was very helpful. Took a quick look and helped fix the issue where my new outgoing iMessages were sending from my email address. Very unprofessional. Took him less than 1 minute to fix it.”
10AM - 8PM
9931 19 Ave NW, Edmonton
Computers
“Dear Best Buy Team,
I wanted to share glowing feedback about two exceptional team members who made my recent laptop purchase a truly positive and stress-free experience. Their professionalism and dedication are the main reasons I continue to shop at Best Buy and confidently recommend the store to others.
First, Haris (who assisted me in choosing the right laptop) went above and beyond to ensure my new laptop was perfectly tailored to my specific needs. He was incredibly professional, courteous, knowledgeable, and patient throughout the entire process. Haris took the time to explain each option I was considering in clear, detailed terms.
He compared the key differences between models’ side-by-side (including specs like processor, display quality, RAM, storage, and how they impact creative software performance). He checked real-time availability for my preferred choice, clarified pick-up options and timelines. He reviewed the extended warranty details, including pricing for a full 4-year coverage plan on my selected model vs a monthly payment plan. His thorough guidance turned what could have been a stressful decision into an empowering and enjoyable one.
Haris truly embodies outstanding customer service, and his care is the very reason I remain loyal to Best Buy. Additionally, I had an unexpected but wonderful interaction with Michael from Geek Squad. He proactively said hello and offered his assistance. It's very hard to trust in this day and age, and honestly, my past experience with Michael from Geek Squad was amazing, with the setup of another laptop, he ensured everything was handled smoothly and professionally. His helpful, reassuring approach made me feel supported beyond the sale itself. I highly recommend anyone visit him for Geek Squad services.
Both Haris and Michael demonstrated exceptional care, expertise, and a genuine commitment to customer satisfaction. They deserve formal recognition for going the extra mile and representing Best Buy so positively. Please pass this along to their supervisors so they know how much their efforts are appreciated.
Thank you for having such dedicated employees on your team, they make all the difference!”
10AM - 8PM
4250 137 Ave NW, Edmonton
Computers
“Mr Alistar, thank you very much for your kindness, patient and honesty. Your caracter is rare to find on Christmas eve, everyone is tired and overwhelmed with the traffic in aisle of the electronics stores, but you attended to me with professionalism.”
10AM - 8PM
10304 109 St NW, Edmonton
Computers
“Sam who is at the till and and Pam who works on the floor are amazing! They helped me and found the best deals with advise! I cannot thank them enough. They need a raise! Get more like them!!!”
“I’d like to leave a very positive review for Manpreet. She’s super friendly, attentive, and actually knows their stuff. She listened to what I needed, didn’t push anything unnecessary, and helped me find exactly the right product. Everything was explained clearly and honestly, which I really appreciated. Great customer service — definitely coming back!”
Computers
Computers
Computers
Computers
Computers
Computers
Computers
Computers
“Got a few things from here the other day and the people working at the front were really respectful and helpful with all the questions I had. The store itself was really cool and Had plenty of everything you could need. Will be coming back in the future”