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October 2023 by mikey pro
Very friendly and professional staff. Quality workmanship.
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August 2023 by Rebecca Hartford
Great service and work! My vehicle was returned to me cleaner than when I took it in.
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May 2023 by Norman Fusco
Very excellent business. No surprises, well explained and executed in the time estimated. Very friendly, helpful staff including, but not limited to, Jack, Charon, Ferdinand and Andy.Thanks, Norman.Service: Painting
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March 2023 by Geoff Gordon
Excellent experience at Doug's. Nelson was my estimator and was fair, efficient, and easy to work with. They respected my budget and the finished product is better than I could have imagined. Highly recommend for any body work needed.Services: Body & Trim
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February 2023 by Alireza Nadryfard
My insurance company, The Cooperators, suggested this place to me for my car. My car needed front bumper, fender and front axle parts replacement. In general, they are all professional and I liked the 6-month journey we had, which I explain below.Unfortunately, because of part shortage and back ordering, I had to wait about 4 months to have my car fixed. Roy was really helpful to explain the issue to me, and I couldn't do anything other than waiting. When I got my car back, there were some cracks on the windshied, because of harsh weather changes. I asked them to see if my insurance can cover that, so they did and my insurance company surprisingly accepted that. Kudos to you guys and the Cooperators.Finally, I'm gonna mention two things that I wish you could have done better. First, follow-ups. I was the one who called everytime to get an update. It would be great if you give customers a call or send a text message for any update. Second, when I got my car, I couldn't find the block heater cord. I came back to reroute the cord, but they rerouted it from the top of the engine, not through it!
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February 2023 by Sean E
Great customer service to deal with Roy and Charan. Help me with all my issues and got me back on the road ASAP.
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January 2023 by Karel S.
Very happy with the work done and I found they detailed the interior of my Camaro in the past had work done on my truck 30 years later still good
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November 2022 by Lindsey Mates
Had my vehicle in for repair after a vehicle accident, the shop and staff are very professional.When I recurved my vehicle back it was immaculate and the work done was amazing, would not go anywhere else very highly recommend Doug’s place Southgate.Services: Painting
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October 2022 by Daniel Palmer
Had my front bumper re painted here and they did a fantastic job! They also detailed the interior of my truck while they had it so that was a nice surprise when picking it up. Very happy with the work and will return when the time comes
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July 2022 by Marian Hay
I brought my car in for an estimate, agreed to the work and was told I would get a call when the parts came in in about a week. That call didn’t come. Finally, after 4 weeks, I called and was told the parts were there and they had no idea why I had not been contacted. Also, I was told the vehicle would be ready in three days. I received no update calls and finally called after on the fourth day to be told that it would like be ready the next day. I was surprised that when I came to pick up the vehicle on the fifth day, I was simply handed my keys. No walk around to explain what was done nor provide immediate feedback on the work. Communication was VERY poor and not at all what I expect from Doug’s. This is the first time I dealt with the Southgate location; I found the Strathcona location much more customer service focused.Service: Body & Trim
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May 2022 by Darcy G (Dormouse)
Busy dance floor. DJ has enough country music experience to make the evening enjoyableussually packed
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April 2022 by Terry and Susan Leonard
In February 2022 I was run off the road into a snowbank damaging the front bumper and rocker panel of my acura tlx. Southview Acura recommended Doug's Place for repairs. I had a great experience with Doug's Place from the moment I arrived for an estimate. Dan and Sharon were great to deal with. The quote was very fair and accepted by my insurance company right away. The work was done exactly on schedule. My car was clean inside and out. Everything was Five Star. I could not be happierServices: Body & Trim
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February 2022 by A Thompson
The staff is professional and friendly. Despite how crazy busy they are my job was done very quickly. My car was amazingly clean in the interior when I picked it up and the body work was impeccable. Thank-you all for making this experience super easy.Service: Body & Trim
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February 2022 by JNDNY
I usually never do reviews, but this time is an exception. I went there and asked for a walk in Estimate, but they have no walk in Estimate. I had to book in a day next week. When I went in for the estimate, I explained everything the best as I could, and asked a few other options I could do out of curiosity. I asked if they could repair some rust on the quarter panel but immediately rejected to do the job. When I told them about the damage, they did not check the damage thoroughly. They just checked under the bumper and removed 1 piece of trim in the interior that's it. I expected them to actually remove the bumper and maybe use a lift and look at it more thoroughly and walk me through it, but none of that happened for a certified Honda/Acura body repair shop. They looked at it for a few seconds and that was it. All that time and effort just to call them back and tell me to decline my repair, I feel disrespected. That is my review Thank YouService: Body & Trim
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November 2021 by Mike Sherman
Took my Tesla Model S to Dougs Place as it had a good dent in the hood from a rock that came off a truck and the repair is perfect , when I picked up the car they had detailed not just the outside but the inside as well.The car looks like it's new . Great place I will recommend Dougs place to all my friends
