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October 2024 by Craig Smith
Recently purchased a couch and bedroom set from this store. We were told at purchase that it would arrive between Sept 7 and 14. That was fine. When it didn't arrive by then we began to call to see what the ETA would be as we understand sometimes delays happen. Instead of being honest with us they decided to give us the run around for a few more weeks. We would be put on hold while they pretended to contact the drivers or check the tracking. The thing is, when we finally talked to the driver he said they had never spoken to the store about our delivery. Throughout the process our calls and voicemails were ignored. When my wife spoke to an employee he said if she continued to call he would keep our $1000 deposit, cancel our order and charge us a restocking fee, all because we insisted they stop lying and just tell us when our furniture would arrive. The unprofessionalism from this guy is unmatched. I will go out of my way to tell people to never shop at this store. They will no doubt respond to this review with some long winded excuse full of lies and stories. DO NOT SHOP HERE!!!
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October 2024 by Michelle S.
Worst furniture buying experience ever! Was originally told our furniture would be delivered by the end of the second week of September. Each week we were "promised" and "guaranteed" a new delivery date. Finally we get to the fourth week of September and we are "guaranteed" our delivery on Tuesday however our furniture did not arrive then either. We were told we are "priority customers" (lol) provided with a new "guaranteed" delivery date and time of receiving our furniture by 1:00 PM at the latest on Thursday. 1:00 PM comes, still no furniture and no call. We call the store and are put on hold for long periods of time and are told that they are in contact with the delivery team and that they are actively unloading our furniture and will "for sure" have it all delivered by 3:00 PM. At 2:50 PM we received a call from the delivery team telling us that they don't know where our furniture is and that they don't know when they can deliver it. The delivery team also confirmed that they did not speak with anyone at the store all day, so they were unsure as to why the store would quote the delivery times they did. At that point, we called the store and they did not answer any of our calls. Finally, after about the 25th time of calling they answered and we were rudely spoken to by managment who said that if we continued to "harass" their store for updates (we only spoke 1 time to 1 store employee and 1 time to 1 delivery team member at that point) that they would cancel our order, keep our $1000.00 deposit and we would be charged a restocking fee as well. We will never ever recommend this store to anyone and will always tell anyone who asks us to stay away from this store. I am sure that management will post some sort of response justifying their actions as they are the typical fast-talking sales team but anything they say will be lies. Also, if you put down a deposit on furniture and they have a sale a few days later, don't expect them to price match their own sales. Save yourself the hassel and go elsewhere!
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October 2024 by Leah Yee
It’s been a few years since we bought our mattress sets, we got one for my husband and I, then each of my three sons. Dean was a fantastic help and a pleasure to deal with. So much so that we have sent family members there to get their mattress sets. The delivery and take away was equally as awesome. The guys were super friendly and very accommodating. We will definitely use FDF again!!!
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August 2024 by Guri
Dean and Gary help us a lot to select a new couch after having issues with the last one. We really appreciate their help and assistance making sure our issue was dealt with. Would recommend!
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August 2024 by Flip Nine
Thank you for the unbelievable service Gary!
Made sure to give me the best price in town for such great quality Furniture!!
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April 2024 by Chris Rimmer
Just went there to get a new couch. They were extremely helpful. Made us feel welcome and we were able to get the couch we wanted with no hassles. Thank you Dean and Gary.
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April 2024 by Jamie S
Gary was so great to work with when we were selecting our new couches. He was very knowledgeable and was able to provide us with different options and colours. The prices are great and I love that they are Ashley couches for a good price! Sam and Moe were also great with delivering, setting up and disposing of the couches. The experience was great.
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February 2024 by Morgyn Campbell
Absolutely fantastic experience coming here for our new couch! Gary originally sold us the couch, quoted us a time frame of 2-3 weeks but it showed up just a week later! Absolutely fantastic experience with him! Unfortunately when it was delivered to our house it would not fit through our staircase, Sam and Moe advised us the best option for our space and we headed back to the store. Sarah helped us with finding a new and now modular couch that would fit through our staircase but not compromise the style comfort and overall size we wanted! Sam and Moe delivered our new modular couch just hours after figuring out the original one wasn’t going to fit. Overall fantastic experience! Sam and Moe were fantastic and super accommodating and very friendly! All staff we encountered at every point of this transaction were amazing and we will be recommending this store to anyone we know looking for new furniture!
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December 2023 by Negash Siltan
Be carful here, we purchased dining table and chairs here and we were told , it will be delivered with in two weeks. Two weeks passed no one called to explain why it wasn’t delivered. We then decided to call and ask where about the delivery is. But they try to avoid our calls. Eventually they called us to let us know the delivery will be in the next day . How ever…They brought the flour model which we did not ask for and we refused to accept and had them return it back to the store.We were verbally told they were going to take our old table and chairs but as soon as the delivery person knocks the our door, he mentioned he is not going to take the old table and chairsWe ended up hiring a lawyer to get out money backPlease make sure if you buy any thing there get everything in writing!!! And also read the terms of the contract! Before you sign anything!!!
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November 2023 by Hanan Achtay
Sam and Mo delivered my sectional today. Very professional and careful. They were awesome!
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November 2023 by Gaylan Wilson
5 out of 5 the movers were excellent Sam and Moe thanks so much right on time with the delivery set up and taking the recycle packing with them.Also a big thanks for the loaner furniture on the day we moved in .The sales Gary and Sara were not pushy and help answer all ower questions great furniture.thanks again.
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November 2023 by Macier Tejeda
Sam and Moe were amazing. Great service all together from start to finish. Thank you so much for all your help.
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November 2023 by Alain Mpenda
Unbeatable prices, great service, delivery and install was fantastic. Sam and Moe are terrific!!
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November 2023 by Melissa Huston
Big thank you to Sam and Moe. the two guys who delivered our couch and love seat. They were awesome.
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November 2023 by Samantha
This is the third time my family has bought furniture from this business. Every time we get 10/10 service from sales, delivery and management. The manager, Dean, is very helpful and accommodating! And the delivery gentlemen, Sam, is a amazing! Definitely recommend for anyone wanting great service, great product and great pricing! Thank you!
