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May 2025 by Elizabeth B.
Death trap I have been fighting with freedom Ford since day one when heat or core blew,they kept 16 days so couldn't return,the dash not put together after so electrical starting going,gear shifts on it own even feel out of truck when running boards didn't come out,stereo turns on no power,seat has almost crushed me twice,I keep a steal lock bar beside me,The transmission went in July Koch Ford offered to fix that but none of other issues,well they charged battery and put actual grease on running boards,alignment not done because it would only last 2 blocks ,so no help,went back begged freedom Ford for 3 months,I also have to say bought extended WARRENTY first Canadian they won't even let it be used to fix say Ford has to fix,so there robbing me 4000 too,then in December AMVIC says get a LAYWER,then in one of the short trips as I have never gone over 60,live at corner store only use to take son to work,have spent over 4000 in cabs this year rented car 3 times,while my 2021 Ford platinum sits in driveway,in 16 months 5000 kms I've put on has been a nightmare,on that short trip to bottle depot,no heat,then brakes went to floor STEARING wheel broke,load bang the snaps STEARING wheel into instruments going up down no longer left to right,had to get home lots brakes again,traction,park aid it was 5 minutes me and daughter thought it was over with this nightmare truck,then it sits anouther 3 weeks all cabs and first Canadian I phoned begged they final got FREEDOM FORD to take only to have them ignore all repairs,they say they put in battery but electrical worse,the STEARING wheel column is bent coming out of dash and unsealed front window and destroyed the plastic engagement that meets the hood so now it takes in water and air even antenna bent plus transmission gone and sadly all week notice exhaust so I assume it was HEAD day one with bent frame,and all the electrical transmission is just strange death rattle,when shifts down from 40 to 10 the STEARING still bounces but at 100kms your going off road,can't just hit brake.Ive been robbed and left a nightmare,Looking for lawyers help
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November 2024 by Honey Khattra
Freedom Ford Edmonton is the best dealership in the town.All staff are very nice and helpful.I bought a ford 150 and Alison, Kent and Vinny assisted me. Thanks guys, highly recommend this dealership.
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October 2024 by Liebschen Olivier
A BIG shoutout to Freedom Ford!! I absolutely love my new vehicle. It’s everything I wanted. It wouldn't have been possible without the exceptional service I received from Alison, Pha and Zach. You guys are amazing…. I received v.i.p treatment from the moment I walked in. Thank you so much for making this purchase a pleasant and memorable one!
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October 2024 by vineeth m
Overpriced compared to Kentwood ford.
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October 2024 by Terrace Koback
Sales person was great (Conner) the finance individual should get a different career, very unprofessional, his attention to the deal was pathetic (Pankaj)
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October 2024 by Pritpal S. Dhatt
I recently had pleasure of purchasing a vehicle from Freedom Ford and i couldn't be happier with the experience. Tarun, Tony and GM of the location went above and beyond to ensure everything went smoothly, from finding the right vehicle to handling all the paperwork and details. Their professionalism, patience and dedication to customer satisfaction were evident throughout the entire process. I highly recommend Freedom Ford and thank you again entire team for such positive experience.
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October 2024 by Todd Quartermain
Awesome staff. Salesman Jon was a huge help. He had answers for all my questions and very pleasant to deal with. We can’t forget Zak in the finance department another employee that was a pleasure to deal with. Thanks again freedom ford for making it a very easy transition.
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October 2024 by Jiawei Zhang
I had an issue with my vehicle after purchasing it, and while there were some initial communication challenges, General Manager David stepped in and went above and beyond to resolve the issue. His professionalism and dedication to customer satisfaction truly changed my experience. I appreciate the effort he put in to make things right. Highly recommend Freedom Ford and thanks again to David’s exceptional service!
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October 2024 by Lyndon Sheppard
Allison and her team were great to deal with and extremely helpful when finding the truck I was looking for. I highly recommend going to them
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October 2024 by Grace Dunphy
Great experience!
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October 2024 by Riley Epp
I flew in from out of town to look at vehicles here at Freedom Ford and elsewhere.
Steve from sales, on his day off, offered to pick me up at the airport at a time before his shift would have even started, saving me a few bucks on an Uber, which was greatly appreciated. While I flew in to look at multiple vehicles, this was the first of my day and there wasn't a great deal of pressure put on me by Steve or the sales manager after I told them I would be looking at another vehicle before coming to a final decision.
Michael in finance was thorough in explaining everything and offering me additional service packages, etc, while not making me feel as though I had to buy any of them, which I did not.
All in all, I experienced great customer service throughout this transaction which is much more than can be said about another dealership that I visited that day.
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October 2024 by J Ley
Randy was a very helpful salesman. PSeth helped me extreamly with financing. It's a Great team over there and I'm very appreciative for all thier work, to get me in a new car.
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October 2024 by Sailing R
I recently bought my first car and had the pleasure of working with Connor. He was incredibly professional, helping me analyze my needs and guiding me to the perfect model based on it. I also experienced some delays in paying the full amount due to a banking issue, but Connor was very understanding throughout the process. Thank you, Connor, for your patience and support!
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October 2024 by Kelsey Le Blanc
Amazing experience from start to finish. I whole heartily recommend Freedom Ford for your next purchase!
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October 2024 by Carey Haman
If you need a vehicle go see the team at Freedom Ford!! Specifically Khalyif, Kent and Stephanie. They are amazing!! The best experience ever buying a vehicle. Tell them Carey sent you. I will be back!
