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September 2023 by Robert Smans
Friendly and knowledgeable staff. Very helpful with the request I had and made a suggestion that saved me even money. Excellent customer service. Thanks.
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December 2022 by Christopher Gagnon
2 afternoons wasted trying to open an international account (unsuccessful).
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December 2022 by Robert Roberts
This bank is impossible to contact to make simple transactions. I have waited on hold, left for dead, for over an hour twice while attempting to report a lost card. This bank has no basic respect for it's client's time.
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December 2022 by Feroze A
Dilshad attended my questions and she was polite, courteous and professional.Thank you for being an awesome lady
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December 2021 by Bonnieca Islam
Hi guys
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December 2021 by Bishoy Hany
This is branch had the rudest customer service I have ever encountered. My account was inactive, so the bank closed it. I went to reactivate my account. The teller employee seemed rude and kept asking me if I expect to use it as there’s “4.5 $ fee for using” She kept asking this several times as if I am a beggar.
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December 2020 by Jason Proulx
As always I was provided prompt, courteous and effective service.
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December 2020 by John Brady
False information given to us about international money transfer. Was told we could transfer $150000 dollars in one transaction. Come the time when we wanted to make a transaction we were told it was $50000. Opened an account on the basis of 150000. Vey poor service! No worthy of a single star!
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December 2020 by Mohamed Khallafe
Very odd and rude customer service from the tellers, and it happened quite some times so it may represent a norm. Never seen HSBC branch or any other bank dealing with customers this way. I highly recommend avoiding this specific branch by all means.
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December 2019 by Wade Moorey
Terrible experience. Wouldnt cash cheque because of no account and then couldnt certify it either to cash it at my bank. new job first cheque.
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December 2019 by sherif rishad
Navdeep has been a great help to us. He got approved in 3 days given HSBC approval time in past. Plus the rates and cash back were worth the wait. Overall great experience.
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December 2019 by Douglas Howard
Horrible customer service, it's as if they don't want customers.They gave me the run around several times before I was finally able to open an account, but then they never gave me my debit card. When I went in and asked them about it they said the account was never opened.
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December 2018 by Jojo Khan
The branch manager is so stupid, no one even looks professional there
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December 2018 by Jenny Young
Aweful customer service from a few employees. Doesn't open on time. Thinking about getting big bills changed into smaller ones? Forget about it. It's a huge hassle for them to do that part of their job. One time, I wanted to make a deposit because the drop box was broken, and I told them I didn't have my key on me and they just went back to their things and ignored me.
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December 2018 by Shannon Webb
We went in in December 2017 to complete forms to open a TFSA with HSBC invest direct. We were helped quickly, with no issues. We did a lot during our appointment. They have helped me ever since.
