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November 2023 by Sheri Kent
Incredibly kind lady working in there, I had a dinner function and she helped me with accessories. And put the earrings in for me!..Wow...amazing...will be back.! Thank you for caring, that's rare in this world!!
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September 2023 by Stoverson Woverson
Embedded deep within the heart of the Westiest Edmonton Mall around you'll find this exquisite shop. I didn't know the absolute treasEAR trove I had stumbled upon when I first stepped in. The selection of well-priced earrings and fun trinkets carefully placed around the store is not all you're in for. Much to my delight they also offEARed a professional ear piercing service. I could barely believe what I was hEARing! Thanks to the incredible help and hospitality I received from Leah I was able to finally get my ears pierced along with a few gorgeous sets of earrings. You could say she has an EAR for fashion! From the second I walked in, I was welcomed like a membEAR of the family. I know these new piercings will make me EARresistable and its all thanks to Icing! I'll be returning shortly to buy more of their incredible products because frankly, I lobe them all! 8/8 Great experience mate
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August 2023 by Jasneet Kaur
The customer service here is worst.... i asked the lady something she was so rude and didn't replied properly. Pls have some good employees so that someone can buy something.
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July 2023 by Idile Farid
I came in on June 26th to get my baby’s ears pierced. I had Leah and I have to say she was incredible. I was nervous and anxious but she made me feel comfortable. She was lovely and was also playful with my daughter. Highly recommended!
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June 2023 by Randy Rohrbach
We stopped in here to look for some earrings and such for our daughter. The lady on staff was super helpful and informed us of a sale they were having. An amazing one at that! It was a great visit and my daughter is happy with her purchase.
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June 2023 by Randy J. Rohrbach
We stopped in here to look for some earrings and such for our daughter. The lady on staff was super helpful and informed us of a sale they were having. An amazing one at that! It was a great visit and my daughter is happy with her purchase.
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May 2023 by the narrator
The lady who I talked to basically yelled at me the entire time she was so loud. I believe she was training a new employee as well and she seemed quite rude to her as well and told her that she wasn’t going to help her and to just read the manual. She also essentially embarrassed me during the transaction when my tap didn’t work the first time and she’s like “you’re sure it’s not insufficient funds?” which excuse me? I will not be returning. This was absolutely unprofessional and unacceptable.
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April 2023 by Ashy F.
Love visiting this store when I'm at the mall! Love their items and they often have amazing sales, especially on their clearance items. Amazing customer service from Leah! Very knowledgeable on the products and always helpful to all customers including myself!!
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February 2023 by Heather Whitfield
Came by here yesterday to do an exchange on an item that I received as a gift -- a great gift, just not quite the right fit! -- and I expected it to be a bit of a hassle as I didn't have the receipt. Fortunately, Trinity and Leah made it an absolute breeze! I was in and out with the right item in only a few minutes' time.Trinity was super friendly and greeted me as soon as she saw me, and made sure to get some help right away to confirm what she could do for me -- Leah came out to assist, and both made the experience super simple. I really appreciated the help, and was even more impressed when I found out that Trinity was a new hire -- clearly killing it so far! :)
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August 2022 by LAURA WOOD
Antonia pierced my daughter's ears today, and it was our best piercing experience to date. The after care instructions were delivered in a way we'd never heard. The actual piercing was problem free. Antonia is such a sweet soul which radiates through her customer service.
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August 2022 by Brydon G
Vanilla ices favorite store
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July 2022 by Jillian Seguin
Went in to get my baby daughters ears pierced. Absolute amazing service, felt very welcomed and comfortable. She was extremely professional, and took the extra care reviewing the placement, jewelry and aftercare. With friendly staff and a nice clean environment, I recommend going to see these girls. Was a very pleasant experience all in all.
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October 2021 by Britt K
The cashier and other worker inside didn’t acknowledge anyone in the store or ask if they needed help. And then when I went to pay the cashier didn’t say hi or anything, she then went on to talk with her coworker. Pretty bad customer service. The other worker was on the phone with another store in the mall asking if they had accessories for her daughter for a wedding they were attending.
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September 2021 by Ron Cann
Helpful staff. Good covid measures in place..
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November 2020 by H G
Lots of good deals when I went