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November 2023 by Zak Mahmoudi
Worse gym. They operate like a scamming business. The will charge way more than you think. Be Careful folks. I highly discourage you to buy a membership, you will definitely regret it. Read Carefully the review. LA Fitness is the worse Gym in Canada.
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November 2023 by Izabella Burak
Only have a membership because it’s close. Staff aren’t welcoming. Nobody ever says hello or goodbye. Not approachable.Noticed today that there is maintenance on the pool every Monday, Wednesday and Friday from 1030-12pm.. I wish they would consider STARTING at 12PM so that us parents who use the Child Care (from 9-12pm) can take advantage of the pool until 12pm. Guess not though. Doesn’t even give enough time to have a decent workout and then relax in the Hot Tub afterwards.Should modify the hours.
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October 2023 by Alvin K
Great gym, great pool/sauna people and facilities . Wifi is complete garbage. constantly cycling on an off every 3-5min. Other gyms give me at least 15min before booting. bad enough for a one star. Hope someone sees this and prioritizes
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October 2023 by kyle crawford
Good gym .... but horrible staff you'll probably hear alot of that on these reviews cuz the Facility Itself is good with the pool in the sauna in the hot tub but the people are just not good at there jobs... I asked then to stop calling me for there fit test... I fine I can workout on my own with out some young kid telling me that I'm not doing right lol... I'll be ok!. There's a hole story to go with this but who care right! Just don't have high expectations that's all oh and it's has the highest rates in the city next to the YMCA
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August 2023 by Meghan Putnam
The set up of the gym is great, the staff however. Hot garbage. Every time I come in they are either texting at the front desk, chewing with their mouth open and chatting. Not welcoming and horrible! Beyond terrible service for a gym. Wanted to cancel my membership but wouldn’t cause “ the manager was not there” but had no issues setting people up. This gym is a joke. I’d rather go back to good life, pay more for my membership, but get better customer service
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August 2023 by Abdinasir Alii
My friends and I walked in to the West LA Fitness with a day pass that i’ve applied for online with hopes to try out the facility and potentially sign up as we have been curious and interested for a long time. We eagerly came in excited to use the day pass when one of the staff members, i believe with the name of Eric, he’s a sales man who was extremely vile and consescneding told us to either pay a drop in fee or to leave the facility and that we are not welcome and to not come back. We were shocked and confused as to why we were being treated this way when all we wanted to do was claim our free day pass and potentially join and become a member of this facility after trying it out. We will for sure never return due to this bad customer service experience and we are still confused as to what we had done wrong. The way we had felt was hurt, confused and embarassed. Never again and will not recommend this location to anyone and they have for sure lost potential members who were eager to start at LA fitness.
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August 2023 by Heinrich Krouse
Equipment is always broken and unusable, and they just tag it and never get it fixed. Been waiting for the lat pull down machine to be fixed for over 2 months. Even the water fountain is broken. Nice staff tho and the place is always clean.
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June 2023 by R Bagg
Love this gym!! This gym is great for people who have been working out for a while and need more machines to push themselves. It’s also super beginner friendly! My parents love it there especially since the machines are so straightforward and easy to use. Great variety of machines!! More than any of the other gyms I’ve been to. My kids also love Kids Klub here, apparently there’s so many toys and friends. The staff is great, the managers are really helpful. Overall it’s a great gym for everyone and it’s so welcoming
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June 2023 by Amrita Dale
I’ve been going to this gym for over a year and every day the front desk staff are welcoming and extremely helpful. The cleaning staff are always respectful and do an amazing job to keep the gym clean! When there is a broken machine lafitness usually works on it right away and gets the equipment fixed promptly within that week. I really enjoy this gym and all the facilities they have with it ! I definitely would recommend coming here !
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June 2023 by Michaela S
Very happy with my experience at the gym. I received a complimentary pass from Sidney, the GM, and she was so friendly and positive throughout my entire experience!!! Clean facility, great hours, friendly staff, and the price you pay for all amenities is really fantastic. Best thing is Sidney signed me up with their childcare, so I can go work out and not have to worry about finding adequate childcare!!Thank you sooo much Sidney for helping me get back into the gym. I really appreciate your motivation, time, and effort. You rock!
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June 2023 by Matthew Coufal
Have used this gym for years now. Great environment and community. Good variety and amount of machines cuts down on wait times getting through my workout. 5/5 would recommend for the price of a membership
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June 2023 by Jaide Millington
This gym is so great. They have lots of different amenities and their staff is also super friendly. 10/10 would recommend.
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June 2023 by Tara Leipert
It’s worth the membership just to attend Rakia’s Zumba class (it’s what I do)! By far the best instructor I’ve ever had. She loves what she does and the dedication and commitment to Zumba and her students is evident every single class, and beyond!
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June 2023 by Thomas Panchuk
This gym has a whole host of issues not to mention they still have problems understanding how a clock works. I only still use this place due to convenience and the lack that purple & yellow, but they do keep respectful hours of operation.Equipment is poorly maintained, they finally get something repaired and it breaks again a week later, they do keep the dumbbells in good repair though.There are quite a few issues at this place and I’m sure they have better locations.
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May 2023 by Spencer C
I want to give a 1 star rating with my experience but my trainer Jacob was awesome to work with. Andrew is a great trainer/manager too but was unable to clearly explain to me the money back on cancellation process. I was told I "could get half of my money back at anytime if I cancel personal fitness training." I paid 1600 for 6 months. I only used 15 of my 30 sessions. I cancelled on the last day of my term. I was then given the run around being told I would be called back. I got a call finally and got a refund for 140 which was half of my last payment. I was expecting 800 since I only used half of my sessions.I needed to read the fine print more clearly because I thought I went over everything. Now I get a knot in my stomach thinking about my experience there. What sold me on the personal training was the promised food plan and 1 hour sessions. I did not get either of those. 30 min sessions basically felt like I barely had time for my trainer to show me what to do. I did not want to leave this review.So I reached out to head office Edmonton and spoke to Bailey. She explained to me nothing can happen for me based off verbal agreements. Only written ones. I mean this all makes sense to me. It just hurts. Just make sure you know 100 percent what you are signing up for. I should have cancelled immediately when things weren't going as discussed and got my 800 back.I feel cheated, so the only thing left to do was cancel my membership. :(
