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December 2023 by Natalia Kesic
I’ve been working out at LA fitness for 3 years now and have nothing but fondness for the staff that works there. I frequent all 3 locations in the city and have met some very genuine and kind people. In particular the current GM at the north location, Zach, has become a friend and is very attentive to any issues and you can tell he genuinely cares.
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December 2023 by Mike Alosi
Zach Monroe made my experience amazing, signing up was very smooth, showed me around the facility with a bunch of different options for memberships plans and payment! 100% recommend
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December 2023 by Lukas Visser
The manager Zach Munroe was a huge help whenever I needed a hand with anything regrading my account. If I had any questions I’d just reach out to him and he’d take care of everything. Very professional and concerned about individuals having a good experience at his branch.
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December 2023 by Les Nicholson
I need to go there to find a what time there. Personal trainers start. I had joined the club before. And I thought it extremely good. All the equipment is awesome and the personal trainers are really good and really informative
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December 2023 by Alex
Sleezy business tactics and relentless calling and refusal of my original payment method, they want my direct account information and I refuse and they won't accept my original payment method. When asked about cancellation they bully you into a corner to pay for an annual fee and I have only been with them for two weeks. You sign with them and you will have a hard time. GoodLife definitely has a more relaxed approach to their members and billing fees.
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November 2023 by Zak Mahmoudi
I recently had a disappointing experience at this location. While the staff initially seemed friendly, their attitude took a turn for the worse when I canceled my membership. The level of rudeness displayed was disheartening, and it left me with a strongly negative impression.It seems that the entire staff is instructed to be dismissive towards any customer concerns, making it apparent that paying for a membership does not grant you the right to voice complaints.The exorbitant fees deducted from your credit card, along with the mandatory first and last-month payments, make the membership far from worth it.Attempting to cancel my membership turned into a nightmarish ordeal, as the management intentionally placed numerous roadblocks, making the process unnecessarily difficult. It's baffling that LA Fitness continues to operate with such a blatant disregard for customer satisfaction and fair business practices.I strongly caution potential members to think twice before signing up with LA Fitness. The appalling treatment by the manager and the seemingly unethical practices make this fitness center far from the welcoming and supportive environment one would expect.Consideration should be given to the overall management and training of the staff at this location, or closure may be a necessary step to uphold customer satisfaction.I will never come back again to this location and I will tell all my friends to never sign up again. The worse experience I ever had.
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November 2023 by Rene. A
As a business owner, who understand the market these days, I don’t want to be robbed off someone’s hard earned money.This establishment with a manager named Andrew, gave me one of the worst experiences ever. I would never recommend anyone to ever use their personal training services without probably checking the clauses.I signed up for a year of personal training, and because there wasn’t any “holds or freezes”, you still get charged whilst you are away. Which is fair. They can pile up your hours for you till you return.I had about 33hours of sessions upon my return and I had sent emails prior regarding not moving forward with personal training after my year contract.I was billed after my year contact and I asked for a refund only for the manager to play in my face as if I am speaking a foreign language. Is not even about the money. The principles and how bizarre they treated the situation.
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October 2023 by Andy Kaos
Been coming to this gym for a while. Staff are all friendly. Clean environment. Machines are decent. One HUGE issue that has unfortunately come up the have ruined the opportunity for me to work out during the week by switching the child care hours to 7 and not at all Friday the reason I joined this gym compared to other gyms was for there flexible child care, which made them the best gym in the city for parents dedicated to keeping healthy
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October 2023 by Dhaneshen Moonian
I absolutely discourage anyone from going to this location, especially if you are looking for a positive environment to work out. They operate more like a scam than a business. My parents went to open their account together, and instead of helping having the second person open their account as a referral, where the second person would skip the entry fee, they made my parents sit in 2 separate desks and opened an account each, where they both had to pay the entry fee (which is incredibly high) plus pay the last month (which I have never seen any gym in my life)On top of that, the attitudes of the managers there are very rude. My parents have asked for help with several things, and they have been talked to in a demeaning and rude manner.The worst is their personal training program. Which my parents enrolled in. First of all the trainer quit, and the replacement trainer did not show up for several weeks. And when they finally showed up, they insisted that my parents do more sessions ler week so as to catch up on the previous weeks. And after my dad had an injury and could not continue training, they were not helpful at all, and insisted that he pays for the rest of the training, or half of the remaining sessions. I highly discourage anyone from going there, especially if you are elderly and need any kind of assistance or recommendations. I am sure other locations are not as bad, but I have already had such a bad experience dealing with them I dont see myself going to any LA fitness any time soon. The managers there should start treating people with respect instead of acting like big shots.
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September 2023 by Nelson T
Great gym option for those within the area. Lots of equipment and variety , some things could use a replacement . Rush hours are quite busy of course; Generally kept clean in the workout area , kids area is quite handy and washrooms are washrooms but seems to be an effort to be kept clean .
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September 2023 by HeyitsRay
Mom's with kids, this is the best gym, has child care, and personal trainer. The gym is HUGE, so ur not waiting to use equipment. You can find other mommies to go with and make friends there. The staff are all great too. Very helpful. It's affordable as well.
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September 2023 by Sia Morris
Title: Disappointing Experience at LA FitnessMy experience at LA Fitness has unfortunately been far from satisfactory. I encountered several issues, particularly with the contract and the fitness training department, which left me feeling misled and frustrated.Firstly, I faced difficulties when attempting to terminate my contract. I felt that I was misled during the signing process, and when I tried to address this issue, it became a cumbersome and time-consuming process. The lack of transparency and the challenges faced in canceling my membership left a sour taste in my mouth.Furthermore, my interactions with the fitness training department were highly disappointing. I had been attending the gym regularly for a year without any issues, but when I decided to explore personal training options, I was met with incompetence and rudeness. The trainers/ management seemed disinterested and solely focused on making money rather than genuinely helping clients achieve their fitness goals. This lack of care and professionalism was disheartening and made me question the overall quality of the gym's staff.Additionally, the overall customer service experience at LA Fitness was subpar. The staff members I encountered were often unhelpful and seemed disinterested in addressing any concerns or issues I had. It felt as though their primary objective was to generate revenue rather than prioritize the satisfaction and well-being of their members.While I acknowledge that my experience may not be representative of everyone's, it is disheartening to have encountered such challenges and unprofessionalism at LA Fitness. The lack of accountability and the disregard for customer satisfaction have left me with a negative impression of the gym.In conclusion, my experience at LA Fitness has been marred by difficulties in canceling my contract, unprofessionalism within the fitness training department, and a general lack of care from the staff. I cannot recommend LA Fitness based on my personal experience, and I would advise potential members to thoroughly research and consider their options before committing to a membership.
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September 2023 by Miranda Domoslai
Judging by the reviews Its clear Zach is a problem. I have never seen so many negative reviews for 1 person at the same establishment.That takes effort. Good job zack.
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July 2023 by Nikola Atanasijevic
Honestly at this point this location should close down..0 customer service and rude staff.I've been a member for the past 4 years, it used to be an amazing gym and I enjoyed coming here. For the past two years the service has decreased drastically.. The equipment is constantly being serviced and the facility isn't being kept as clean as it used to be before..I've been postponing to cancel my membership for awhile now due to how long I've been coming here.. but today I've had enough and will never step foot in your building again - unless it's to cancel the membership; my girlfriend wanted to start training so we came in to get a free ONE day pass so she can experience the gym and see if she'd like it but we were told that we have to pay $21 for a drop in. $21 for one drop in?! So greedy..We'll go somewhere else where customer experience is more appreciated. I'd give 0 stars if that was an option.
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June 2023 by Steven Thai
This gym has what you need to get a good workout in! Staff and member are very friendly as well. I enjoy this location very much!
