-
February 2024 by Steven Rood
I just received a pair of “Icers” to slip onto my walking shoes. Package arrived a few days after I placed my order. Very good service!!!I took my dog for a walk wearing the Icers…..very, very impressed. I have large feet so hard to find a product that works. Theses stay in place a I am able to walk quite normal. After a hard fall on the ice a week ago, this product will save me more pain!!!! Thanks Icers and Lee Valley.
-
January 2024 by toni1816
They have what other tool stores do not have. So far anything I have purchased has been available.
-
January 2024 by John Addison
Always high quality products. Helpful staff always pointing me in the right direction. The staff seem genuinely interested to hear about projects and want to help find solutions.
-
January 2024 by Robert Gorman
I bought a saw stop online and it told me I could only pick up instore. When I called to set up a pick up time. I was told I would have to drive in pay for delivery then drive home and wait for delivery, 2 hour trip for me. I told them to cancel the order. I found this transaction very sketchy on their end. My family owns a delivery company and that who was moving the saw for me. Marson equipment 5 min away was able to actually sell me the saw with out making me waist money on stuff that I did not need, or make me drive 2 hour to pay for delivery.I always had good things to say about lee valley but this Transaction has ruined that for me.
-
December 2023 by Perry Eddy
I am a long time customer of Lee Valley and it is my favorite store for wood working tools and other curiosities. I was introduced to Lee Valley by my uncle. He was a career carpenter, wood worker and inventor. He was a Head carpenter and Lead Set Designer for the CBC until he retired about 20 years ago.He is now 85 years old and his health is failing him. He and my aunt have moved into an assisted living home. As a result of the move he had to sell off the treasure trove of tools (many of them bought from Lee Valley) that he spent a lifetime amassing. He'll never admit it, but I think it broke his heart. I remember the hours we spent together cleaning, maintaining, sharpening, oiling, and using those tools to create things; that just blew my mind.About 15 years ago he came from Newfoundland to visit me in Edmonton, and we went to the Lee Valley store (He had only ever bought online). When we left I bought a Lee Valley baseball cap and gave it to him. He wears it daily and according to my aunt, it was his prized possession (but it was in poor condition).Last year I went to the local store to get another hat to replace the well worn one. I was told that Lee Valley does not carry those hats any longer.I reached out Lee Valley customer service asking if perhaps there might be some old stock of the original Lee Valley ball caps. I was willing to pay whatever they would ask just to make my uncle, a dear man who introduced me to my love of building, carving, and woodworking, happy at Christmas?I received a response from Mr. Rob Lee, President of Lee Valley. Not only did he find me the hat, but he signed it and sent it to my uncle at no cost. This company desserves loyal customers because they are loyal to their customers. Merry Christmas Mr. Lee.
-
December 2023 by Ronald Anderson
I have been member for years and love there Products.But I bought a Kreg Pocket - Hole Jig K4 and they knew I was going to BC they should have given me some friendly advice not to take it on carry on because security confiscated the drill bit and Robertson bit.So I had to replace it which costed more money.The only reason I bought it because was on sale.End of the day I didn’t save a penny.Attention Lee Valley Customers don’t take Sharp things on carry on.(plane)Mine was drill bit and a Robertson bit which was sealed in a box which was confiscated.
-
November 2023 by saf
I've ordered a lot of LED lighting over the past year. Have had no issues and great customer service from John. Thanks!
-
October 2023 by adam philp
Love lee valley, quality products at sometimes outrageous prices, but there's no other store like it!
-
September 2023 by Matthew Dube
We got what my dad wanted pretty easily and quickly. The staff was helpful and knowledgeable and friendly.
-
September 2023 by A P
So incredibly happy with the customer service I received. I ordered an item online and it was missing a part. Worried I would have to return the item by mail or drive 2 hours to my nearest Lee valley store I reached out via email and they sent me confirmation of shipping the missing part within a day. I’ll definitely shop again, it’s so nice to know they value their customers in such a way.
-
August 2023 by Crystal
Called to see if they had eyelets and Chandra was such a great help what excellent customer service we received they didn’t have what we wanted but Chandra went over and beyond to find another store that had them for us, thank you for you excellent customer service.
-
July 2023 by Michelle Worobec
I am extremely disappointed by the customer service I received from Sherry over the phone. My husband and I ordered some tools to be delivered from Ontario to our home. We received no tracking information at all, and with the porch pirates we were worried that someone stole them. I called in today to ask if we could get the status of our order. Not only was sherry’s tone abrasive but it was rude and condescending. As if me asking about our order was an inconvenience. When I asked her why we didn’t receive any tracking information - as they take your email when they put the order in btw - I was told that’s just the way it is and it’s in the hands of the shipper. I understand that this company has a lot of speciality tools, but you think maybe showing a bit of kindness or compassion to your customers concerns would be maybe polite? With the internet you are able to order these speciality tools elsewhere now a days. Your not the sole market anymore. I’ve emailed into their customer service we’ll see if I get a response. But to be honest we won’t go here ever again after this interaction. You don’t get to make us feel stupid about an order we made at your store for quite a bit of money and expect us to come back and buy more.
-
March 2023 by Jolene Graham
Found exactly what I needed for much less than it would have been on Amazon. This place is so cool! This isn’t just a boring tool store. They’ve got stuff for all kinds of hoboes. The staff is very helpful and their website it great for letting you know what’s in stock before you go.
-
March 2023 by Paul G.
They do have a lot of hard to find garden items. And a small retail outlet far on the west side of Edmonton. My pet peeve is there is no place to review items. I bought a crappy garden watering rod and was unable to review it. So they lose 2 stars for that. You are buying blind. I wish they would allow for user reviews to help customers out. Amazon is better in that regard.
-
February 2023 by Ivannia Halls
This is a beautiful store. It's not so large that you feel lost, but ample enough for shopping. And of course, the quality of their products is awesome.
