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December 2023 by Jodie Stacey
Found the best Christmas tree ever!! The staff was very friendly in assisting and found a lovely tree stand that will take the abuse of 4 cats!!
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December 2023 by Jennifer Faubert
Had the worst experience with Alex today, trying to communicate anchors I needed was super painful and confusing. He needs to work on his customer service soft skills and listening skills. I had to ask for someone else to help me and easily found what I was looking for and answered my questions.
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November 2023 by Corey Keniston
The amount of times I have been to this location to turn around and have to go to homedepot is amazing. Sadly this is the last time for me. Went for pex fittings and about 85% of the boxes have the wrong type of plumbing fittings in them. Organization obviously isn't a issue so ill have to go somewhere else.
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November 2023 by Jacqueline Smith
Every time I shop here I always receive excellent customer service! They also have lots of product variety and inventory as well.
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September 2023 by Mike G
Bought a shower/tub faucet. Went to install it today and turns out it was the wrong brand. Everything was perfect only the box was opened. I also kept the receipt. Went to return the item and I was told because of new ownership they couldn’t accept my return. Because it was more than 90 days. Absolutely disgusting business practice.
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September 2023 by Ron M
Thanks to Beatrice for being nice though I decided not to purchase the interior door. I could have gotten a bad look from other stores if I did that. Also thanks to that 6-foot-6 staff guy with the long curly hair. He was extremely helpful. These two staff made my visit to this store so great. I could have given 5 stars but there’s one staff guy who got some attitude and just left me after a request to inspect the item thoroughly. Obviously not wanting to do an extra mile unlike Beatrice and the 6 footer guy.
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August 2023 by Beverly Gordon
I love my new fridge and stove. Product is good, Delivery men were courteous , BUT don't tell me to give you a 9/10 on the ratings sheet, and check off 'no' before I initial it for the question "any damage...?. I don't know yet, give me a day to re arrange things again, and have a chance to look at the dented walls and doors. So yes, now the damage is appearing. Not major, but you're not hiding it. Be extra careful. And when I'm missing a decorative attachment, bring it to me. Don't say "that's just the way it is.". Again, always have to 'fix' things when it's 'done'. And the automated phone survey was less than 20 mins after they left. I appreciate the promptness, but I have to have more time to check things.
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July 2023 by Lili Love
Was in the store Robert was helping us for some screen tool and just give us super pleasant energy… has to mention that in reviews he is the best!
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July 2023 by T K
Although I normally shop at Home Depot, I visited this store today as they carried a deck baluster system I wanted. I grabbed two packages of the balusters and decided to buy the pressure treated wood for the deck railing. The 2 by 4s were too high to pick through as I needed real straight ones for the railing. The 4 by 4 posts were so rough I wouldn’t use them for fence posts never mind deck railing. I needed some 1 by 4s for a privacy screen. I picked through what was on the rack and rejected about 80 precent as they were twisted and bent. I asked the lumber assistant to bring another lift down as I needed 25. He said there was no room to bring down the new lift yet.I paid for what I bought and when loading the balusters in my vehicle I noticed one package was lighter. I looked inside and there was only 20 balusters not 30. I returned to the vip desk and waited approx 10 minutes for service although the desk wasn’t busy. There were 5 staff all busy with something but I’m not sure what. I finally got the short issue dealt with satisfactorily and left, but very frustrated that I couldn’t buy the entire list at Lowes. I went to Home Depot down the road and completed my shopping. Staff were pleasant, helpful and attentive and the material was far better quality than Lowes. Also more accessible. I’d give no stars if I could. I’m done with Lowes !! They need to take lessons from Home Depot on how to run a lumber department!
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July 2023 by Oleksiy Pukhashvili
We bought our LG washer and dryer from this location and they had a special deal with free delivery. The delivery was on time and Lowe's was on point with their deal and sale. Kemar and Peter, from Metro Supply Chain did a fantastic job of delivering the appliances. Thanks!
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July 2023 by John Holland
Has most things for home improvement in stock. Friendly staff and is dog friendly.Went back last week 12 June 2023 and did not have a good experience at all, most big stores have the same trouble. I checked on line for a Globe Electric Smart Wi-fi Plug 50347 and it said that there were 11 at the store. When I arrived I had the service desk check and was told that there were none at the store, I told them that the web site said that there were 11, I was told that they do not look after the data base it is looked at in the east and they could not do anything about it. I then ordered it on line and it was ready for instore pick up the next morning. Why would a company have 2 data bases, one for the public and one for in store and they do not agree? I wasted my time trying to support a local store to be snubbed by the staff. I will go back but will always use in store pick up to make sure they have the item as the staff can not help you.
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July 2023 by Nugget Forward
Gave this pace 4 stars because I can't think of much that I don't like about this store. I would of given it 5 stars if the cashier had to help us out the other day when one product didn't scan properly at the self checkouts. Another employee seen my till was flashing red so she stopped to help us out. If they want people to use self checkouts, these machines should work much better than they do. Always seems to be issues with the self checkouts. That's the only issue that I have with this place. Everything else is top notch for me.
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May 2023 by Shane Fraser
It is unfortunate that Lowe’s does not participate in the Scanner Price Accuracy Code.Just bought an eGO trimmer at the West Edmonton store and it scanned for $499.00, instead of the marked $449.00. After a bit of a hassle for the staff to confirm I was telling the truth, the manager/supervisor () said they could match the posted price, but the Code did not apply since Lowe’s doesn’t support it.Retailers who follow the Code will give an additional $10 reduction.FYI - The good news is Home Depot and Rona do follow the Code! So do other retailers like Best Buy, Canadian Tire, Costco, and many more. I guess they just hold themselves to this higher standard.Update - I must say I am surprised by Lowe’s response. I figured they would come back saying they do follow the code like other reputable retailers, and the staff made an error. The fact they do not is very surprising.I have also removed the manager/supervisors name. It has no value, nor is it her fault, if this is a poorly considered corporate policy. Also reduced to one star.
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May 2023 by Jessica Murphy
Bought an in-stock washer and dryer and had no issues. Reasonably priced and then got a discount as well. We were able to take it home that day so I could do my laundry which was awesome. The sales associate explained everything really well and gave us good advice that we took and we're happy with our purchases.
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May 2023 by Alex Sherman
I came in needing a product I could barely describe, (oil stain remover). Rachel was attentive, smart, and exceptionally helpful and with her help I found exactly what I needed. If you go into this Lowes ask for her to have the best experience in customer service and knowledge. Whatever she is being paid it is not enough.
