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December 2023 by Angelo DelCioppo
Purchased a string of Christmas lights at this location and paid $19.99. They only had one in stock so they sent me to the Lowe’s on Manning and there were on sale for $6.99. Went back to the location on 97th St., and they wouldn’t honour the price guarantee on the exact same merchandise on the exact same day, not happy at all
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November 2023 by Chris M
Feel like gone down hill lately. Stock is now much worse. Staff all walking around but not helpful. I thought it was me having bad service but then I heard a guy ask where the kitchen door hardware is, and the lady who worked here replied “hardware aisle”…..as if that wasn’t obvious haha
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November 2023 by Carrie Schilman
Avoid this location. I know it is closing, but holy-moly the staff was rude. We asked questions about stock and were scolded with "our website stock isn't accurate", like we are somehow supposed to magically know that. Could find absolutely no one willing to help us load a heavy item. Refused to use the forklift because it "wasn't safe" so instead they had 2 associates lift a 350lb stove onto a truck. ?
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November 2023 by G M
It is 8:40 AM, no tills open, no self serve open. Stuck at customer service to check out. I strongly encourage managers at Lowes to go to Home Depot. Level of service far exceeds Lowes in every aspect. Not even remotely close. Every time I end up at Lowes I regret it.
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October 2023 by Carlos Capurro
Moe was excellent. I am really sorry I do not remember the 2 associate names that helped with the forklift and with loading the box into my truck (gazebo). 1 was in training and the other was a FT Employee assisting the trainee. That was the best part of the experience. Corey was not helpful. In fact, he was not honest regarding the issue I addressed (issue with parts). He advised that my issue was a common issue that resulted in the store having to go after the manufacturer. He told me I needed to reach out to other stores, which I did and I’m glad the experienced Manager Marietta in St Albert helped me by connecting me with James. James was the best associate I have ever encountered EVER!
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October 2023 by aurita priela
This place has a big space that when you enter , the ambience is good. The displayed items are not crowded. I 've bought the latest design, I need for my bathroom and for my kitchen. The prices are affordable, but the best when there are promotions. The staff are helpful and respectful.
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August 2023 by Kimberly Free
Well set up store. Great deals if you’re looking!! Good curb side pickup service for large box- fire table.. easy to install and works great in colder weather. Found other items there that suited our backyard and most!! Great staff.
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August 2023 by Level Up Home Improvements
Lady from pro desk was so rude and unprofessional. The worst sales person our company ever had to deal. Never going back to that store again. She needs to be educated about company price match policy or removed from pro desk if she doesn't know how to deal with costumers.We usually purchase large amounts of wood from other Lowe's (west end store- best pro desk sales persons
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July 2023 by Cheryl Hand
I was at the Edmonton north store July 3. Not a soul in the garden centre. Not one plant was priced, but they so thoughtfully put a small sign stating “to simplify our customers shopping, none of the plants are priced! The BRILLIANCE of that decision is absolutely incredibly idiotic. The 7 people standing doing nothing at the customer service desk should all be fired, including the manager who came up with the “free” plants idea.
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July 2023 by Ivan Cyb
I bought BUR CAM submersible pump 1/4 Hp yesterday and whenever I turned on it spins but as soon as I plug in garden house (about 15-20’ ) it is not pumping.. I tried to return for exchange and store associate didn’t want to take it back telling me that it is being used…It is ridiculous, … How can you test the product without putting it in the water and run it… Doesn’t look like this company stands for the product quality and customer satisfaction… Product is faulty an I have to “eat” cost of $138… This is not acceptable..
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July 2023 by Stefan Dionne
Website said they had 5 doors in stock and available. I only need one of this specific type of door. I went out of my way to get to this location. I also needed a bathroom vanity. Vanity is broken (not discovered until unpacked on site quite a distance away. The kicker is they didn’t even have any doors in stock that I was looking for.
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July 2023 by Ryleigh Louis
The paint desk, cashiers and customer service desk is always extremely helpful at this location. However the gardening center definitely needs improvement. Prices on products, more staff and stock.
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July 2023 by Vera Crnko
I went today to pick up BBQI asked cashier to call someone to help us with item.Waiting 10 minutes nobody come I asked second time she said she called someone to help us already.Waiting additional 10 minutes.I saw random guy walking asking if anyone works in bbq area he said I’m working he is surprised when I mentioned we are waiting 20min.He was looking for bbq then coming back with information we will wait long time for it someone have to come take it down from shelf.Finally after one hour I got my Item.I’m not happy with customer service.
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June 2023 by Aaliyah Bochar
Lorne helped me pick out staples for my staple gun, he was very helpful! Also he does a great job at cutting the wood for my project. 5 stars, excellent service.
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March 2023 by Dallas Hewitt
What a gong show this morning! I went in to buy 13 sheets of plywood and a box of screws. An hour later I am leaving with neither. Today is 15% off purchases over $250, and the signs are everywhere in the store. There are only two nice staff members working, customer service, returns, checkout, the pro desk and the contractor checkout. They tried to help, but they had not been taught how to enter the promo. They called the manger and we got moved from the contractor checkout to the customer service desk. The manager on duty (Dave) was there but just handed the other staff member a booklet on how to enter the promo and walked away. She read through the manual with us step by step trying to figure it out, but it didn’t work. Other customers were waiting obviously frustrated, so we let them go ahead while we waited for the manager to come back. He came back, didn’t look at us, just told the person helping us that the instructions are in the manual. He said, “they only get 5% and then 10% not 15!” then without even looking at us (nevermind explaining what was going on or god for bid trying to help), he just walked away. The two customer service reps looked at us, obviously stressed and certainly feeling abandoned said they would try to help or just over ride it. My wife and I were done. I can not believe the lack of support the manager gave them, nor the utter disrespect shown to us. We just left and wished them good luck with the rest of their day. In a time where there is so much competition for good people, the lack of any support was shocking. The biggest assets you have is those people behind the desk trying (though extremely short staffed) to help us and the other customers. Lowes this morning was a customer service dumpster fire and it is purely because of the Manager on duty.Update- I contacted the number you provided and they knew nothing about this and said I would have to explain this all over again. How is that meant to be a solution or make a customer feel heard? Just a way to satisfy the tracker for Google reply time. It seems that the lack of customer care starts at head office. The only people that seem to care about the customers at Lowe’s is the frontline associates that receive no support themselves. Very disappointing from a company whose message is, "big box" shouldn't mean little service.
