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December 2024 by Linnaeus Kuderewko
Went in Black Friday 2024 and, as expected, quite busy (everyone on the floor was helping someone). Eventually I was helped by someone whose service was quite nice but had to leave me because the floor was getting busier (?? everyone else’s sales member didn’t up and leave them, though). In walking up to the empty counter, another sales lady brushes past to go to their stock room with no acknowledgement that I’m there or that someone else would come by. In coming out, she walks past me *again* even as I move closer to the counter indicating I’m ready with my purchase.
Go to this location if you want a play-by-play of that Johnny Ross parody series of snobby MAC employees.
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August 2024 by Meghan Putnam
By far the worst MAC store in Edmonton and frankly one I have ever been to! The sales staff are rude, dismissive and are in groups talking and gossiping. Even though this location is closest to my home, I’ll go to other locations in the city any day or Sephora for my needs. Came in today and saw the sign that read 30% off lip products. I did ask if the Viva Glam was included ( sometimes they aren’t ) and the girl rudely said didn’t you read the sign? I just walked out. I have been wearing MAC makeup for almost 20 years and never been spoken to that way from any staff. Ever time I go in the shelves are half stocked, dusty and everyone is always so rude. Do better
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August 2024 by Louise O
I came in with my mom because she needed to buy makeup. There was no one on the floor when we entered. A man came out to help us and gave us a dismissive greeting. Our overall experience was disappointing. He was curt and unfriendly, he seemed more eager to get us out of the store than help us.
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May 2024 by Mavis Zhong
I want to give the credit to the gentleman who is answering the phone today at 10:40 am on May 10, 2024. He is very helpful and considerate., does his best to help the me. I did call the southgate mall location first for help since it is closer to me but the lady who answers the phone is either not knowing how to proceed and needs more training or not willing to help with the phone sale.But my impression to MAC is saved a lot and enhanced by the gentleman from the West Edmonton Mall location! Really appreciate it!
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April 2024 by Jackie Whipple
Cashier open the bronzer to make sure it was the right one for me,, once I got home to Calgary noticed it was all broken. She would have seen that and still sold me a broke 47.00 bronze. Not cool!
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April 2024 by Sonja Kuhl
Went to MAC today, Thank you Donald for helping me today ( you went above & beyond) . I'm truly happy with my products.Your helpful tips & knowledge truly made myDay.Thank you ♥️
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April 2024 by D &C
Constance was very helpful, she took the time to answer my questions and showed me several products to help meet my goals. Thank you!
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March 2024 by sf
MAC @ wem is a beautiful store with friendly, helpful and knowledgeable staff. The products are fantastic, no question.Listen, I do not have high expectations at any store in a large mall because I understand that these women, men, girls and boys working here are not paid much for their efforts and are often short staffed, over worked and/or dealing with ignorant/annoying customers. So when I see other 1 sentence reviews about poor service, I don’t listen and I go see for myself. I recommend you do the same.MAC has a “recycling program” whereby if you return 6 empty containers, you can get a free regular collection lipstick, lipgloss or eyeshadow! Amazing right? So I recently stopped in this store, at 1 hour before closing time, to get free lipsticks. There was only a few people working but I was helped right away and she spent about 40 minutes with me to select the colour, formula type, explaining differences etc. I went in for free stuff but was feeling so good with the service I bought concealer too :)So bottom line, I would highly recommend this store and it’s products.
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February 2024 by Michael Gray
Store was clean and we found what we wanted, but the employee couldnt have cared less. Maybe an off day.
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January 2024 by Miss Jade
Had thee most amazing experience with, (please forgive me if I'm spelling your name wrong), Shwan. Thank you for taking the time to truly listen to my skin concerns and properly colour matching my foundation.
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December 2023 by HongE
The store clerk was patiently waiting for me to pick something.
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December 2023 by Labyrinth Juatas
Love to get more MAC products from here again.
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November 2023 by M To
Even though I walked in clueless to makeup and entirely intimidated, Donald helped me with such patience and knowledgeability. Thanks so much!!!
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November 2023 by Kristina L
Allison had only been on the job for a week but her kindness, product knowledge, and attentiveness puts her above and beyond any kind of service I have previously received at any store. She gave my cousin an incredible shopping experience by truly listening to her wants and provided products that met them. She gave her a beautiful demo on how the products worked and excitedly recommended MAC products to help my cousin use her new rewards points wisely (we found this adorable). How nice it was to see her manager help as well and she was so polite to everyone too. What a great team! I can't wait to make a trip in December and see Allison to help me next!I never give out 5 stars but I would gladly give these guys 6.
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November 2023 by Samantha Jones
I have been a MAC fan for years. Feeling lost in how to adapt my make up as I'm aging and life changes. Donald to the rescue. Thank you Donald for your kindness, enthusiasm and recommendations. Thank you for taking the time with me to make me feel beautiful again.
