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November 2023 by M To
Even though I walked in clueless to makeup and entirely intimidated, Donald helped me with such patience and knowledgeability. Thanks so much!!!
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November 2023 by Kristina L
Allison had only been on the job for a week but her kindness, product knowledge, and attentiveness puts her above and beyond any kind of service I have previously received at any store. She gave my cousin an incredible shopping experience by truly listening to her wants and provided products that met them. She gave her a beautiful demo on how the products worked and excitedly recommended MAC products to help my cousin use her new rewards points wisely (we found this adorable). How nice it was to see her manager help as well and she was so polite to everyone too. What a great team! I can't wait to make a trip in December and see Allison to help me next!I never give out 5 stars but I would gladly give these guys 6.
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November 2023 by Samantha Jones
I have been a MAC fan for years. Feeling lost in how to adapt my make up as I'm aging and life changes. Donald to the rescue. Thank you Donald for your kindness, enthusiasm and recommendations. Thank you for taking the time with me to make me feel beautiful again.
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May 2023 by Rita Chand
Donald helped me out. I am dealing with melasma and he found the perfect coverage for me. He showed me the right products to use and the proper way to apply them. I went in stressed and walked out of there happy and proud. Donald basically gave me my confidence back. Now it takes me less time and less makeup to get ready for my early morning work. Thanks Donald, you are absolutely amazing and extremely knowledgeable. Good job. ❤️?. Keisha is also amazing. She extremely friendly and very helpful. She remembered me from a few weeks back and was happy to see me. I am delighted to know that I can always get help from Donald and Keisha. Thanks once again guys.
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February 2023 by SL
I came to get my makeup done for my birthday and let me tell you (pretend to hear me clap between these sentences) Kendel was everything I could have wanted and more. She is a goddess! So knowledgeable and talented ! She listened to me, suggested colour appropriate alternatives and truly showed talent and professionalism. Not only did I walk away feeling incredible, but she taught me techniques along the way that I had no idea about. The whole team was great! I felt like I was at brunch with girlfriends, with perfect makeup after! Absolutely adore this team and will be back again! Cannot recommend enough!
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February 2023 by Sarah Walkey
Seriously UNPARALLELED customer service! I went in to look at finding lipstick for my dance teach, and the manager (Kendell) looked at my entire spreadsheet of costumes to help me find the right shades for each age group! When they didn’t have enough in stock she contacted other stores in Edmonton, and put together my order, organized shipping, everything! They made the process so easy and I can’t WAIT to see what the finished product looks like onstage. Thank you SO much!
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February 2023 by Jitterbug Dance
Seriously UNPARALLELED customer service! I went in to look at finding lipstick for my dance teach, and the manager (Kendell) looked at my entire spreadsheet of costumes to help me find the right shades for each age group! When they didn’t have enough in stock she contacted other stores in Edmonton, and put together my order, organized shipping, everything! They made the process so easy and I can’t WAIT to see what the finished product looks like onstage. Thank you SO much!
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January 2023 by Julia D
actually straight up ignored. walked up to cash said hi , girl looks at other worker and walks away to back. three girls, two customers (include me) not understaff at all just typical bad treatment
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January 2023 by Ashley Dunnington
Way to busy to only have 2 workers. I went in to drop off my 6 empties and grab a lipstick and was waiting for help over 30 mins. No one asked if we needed help. Eventually I kinda figured I wouldn’t be getting the help to grab the lipstick so I went and waited at the till since no one was in line. Then one of the workers proceeded to grab some customers off the floor and bring them to the till and said “I’ll help you on this till” even though I was already standing at the till for 10 mins waiting to be helped and the other customers weren’t even in line. So I went myself and dug through their drawers looking for the lipstick myself. Then went back to the line and the same girl proceeded to help other customers instead of myself. Terrible customer service. I would suggest if you want to buy products from Mac to just go to the Sephora in the mall, at least you will get the customer service there.
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December 2022 by Liveleen kaur
Worst experience ever. Rude Employees. Never going back to this location for sure.
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October 2022 by Olla
Bernice S ( from West Edmonton mall ) Great attention to detail .Really good customer service ??
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July 2022 by D
I went in wanting to get some shivering white powder which is online only. Amy was stellar. She answered all my questions, got it shipped to my house, and got us some amazing samples. I got my package in four days! Very impressed. This was my first time shopping at MAC and I will definitely be back. Gotta stress how amazing Amy was! Thank you! ?
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May 2022 by Bear Chief
I was just at the store yesterday I was hoping to buy a pallet !! Not 1 sales person acknowledged me !! Poor customer service was it because I was indigenous ? Sephora it is I guess!!
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February 2022 by Denis Ozdemir
I went in wanting to get some shivering white powder which is online only. Amy was stellar. She answered all my questions, got it shipped to my house, and got us some amazing samples. I got my package in four days! Very impressed. This was my first time shopping at MAC and I will definitely be back. Gotta stress how amazing Amy was! Thank you! ????
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March 2021 by amy johnston
Shoutout to Kendel M. for helping a make up noob choose the right products for my face. Really appreciated the sincerity and complete lack of pressure or “salesy” vibe. Will be a returning customer of hers for sure.
