-
October 2023 by Christine Gagne
This place is always wonderful to go to as always.The staff is super friendly!!They always do the best job. They have a full body look at your vehicle.They conveniently text you your report and it is easy to read and understand.They can order parts the same day and give you the best advice!Highly recommended
-
October 2023 by Carly McBride
My car broke down on a friday night and was able to get in for Saturday at this location for my car to be looked at. They were behind because of circumstances out of their control but the employees Steven and Jamie were still very polite to everyone no matter how they were being spoken too. When they told me the results of their inspection and the fact I needed a new transmission, Jamie told me outside away from everyone else which I really appreciate because it was really upsetting to hear. A+ customer service from this location.
-
October 2023 by Kai Paredes
What a rip off. Friendly staff but 0 accountability. Went in to get my headl headlight fixed just to be told to get a new set of headlights which I did then they charged me over $200 to install totaling nearly 600 bucks. Then on my drive home, they rewired my whole headlights wrong disappointment my car was shutting off. They asked me to come back today meet thinking in good faith they were going to just fix the problem. They caused with the wiring just to walk out with another $400 on top of what I spent yesterday totaling $1000. As polite as the staff was told smiles, didn’t matter because they didn’t care or even take accountability for their actions they blame basically me for the wiring with their staff did but yet I’m the one walking away with the bigger bill. They should’ve refunded my money from yesterday or at least deduct it from today’s bill but instead they doubled my target thank you for fixing my car but I will never come back.Service: Electrical repair
-
September 2023 by Nick Brooks
So glad I went to this shop!I was on my way from Ontario to BC and needed a wheel bearing changed asap on my way through Edmonton.The staff here were awesome, very easy to talk to.They were able to get me in with very short notice. Located the problem and advised a fix. I even received a report via text that showed pictures of the work and a breakdown of any other issues they found.Very helpful, I wish every mechanic was like this shop!
-
August 2023 by Madison Spangler
Serge and Hussein gave the best customer service I’ve received at a mechanic shop ever. Super nice just went for an oil change and they also did a full inspection. Left happy which doesn’t happen often leaving mechanic shops. Thank you very much will be back!
-
July 2023 by Mohammad
Welcome . Recently I was going to buy some food from McDonald's. Almost in the middle of the road, I was surprised that the car was making strange sounds from the engine. I opened directly to Google Maps to search for the nearest mechanic and found this place and then went straight to it. There was a young man working there, his name was Serge, he received me kindly, offered me help, and fixed the malfunction. He also did a comprehensive check of the car and made sure there were no other problems. He is a really nice and respectful person. I want to thank you for the excellent service and I will recommend everyone to come here.
-
July 2023 by K M
Had to bring in my VW Tiguan for a screw/bolt stuck into the tire. Hussain and the front desk gentleman Serge were so helpful. I brought the car in and within 1hr they were calling me back to pick it up. Quick service! They even sent me off without paying as it wasn’t a huge job. Like what? Ive never experienced this kind of great customer service elsewhere. Thank you again for saving my tire and thanks again for being a great company. I will definitely recommend you and will be back in the future!
-
July 2023 by Jimmy M
I will never come back here! This is the worst auto shop that I have ever dealt with!I paid $616.81 for an AC service which includes a $150 diagnostic fee. I was told to have my AC recharged as per the diagnostic made by one of their mechanics, which they did. They handed me the keys and when I returned to my vehicle, the AC still was not working. So I went back to the shop and told the staff about it. My vehicle had to be brought back into the shop and rechecked. This time, I was told that there is something rattling inside the AC compressor and that something might be cracked and needs to be replaced which should have been caught during the diagnostic which I paid for. But instead, they added another service at an additional $900 charge. If that is the case, why did you guys tell me that my AC only needs a recharge if that is not the issue at all? What is the point of making me pay for the diagnostic if the issue wasn't assessed properly? I spent $616.81 for nothing! No form of compensation or apology was offered.Please save yourself time and frustration and go with a dealership or a more trusted mechanic that might be more accountable for their service.Service: Air conditioning
-
July 2023 by C I
After a bad experience with an oil change, I told myself that I wouldn't come back here... There was a misunderstanding, apparently the language barrier caused me to get the more expensive oil change. This was always my favorite place to come get an oil change... So this time around, I went back for help before a road trip. Was happy to get squeezed in at 5pm. I showed up and the guys were so nice and polite, they said they'd take a look at at in about 15 minutes so I took my 2 year old on a walk to McDonald's. We came back 40 minutes later, the van still wasn't looked at and I sat there for 20 more minutes and was rudely told that they have to finish all the other cars first. I asked for my keys and left. Luckily my dad was around. He took a look underneath and found that a screw had come out of a heat barrier. This caused it to hang down. A quick 5 minute fix and I was road trip ready... now to find another place to get an oil changeService: Oil change
-
July 2023 by Станислав Турченко
I recently had my oil changed at this automotive service center, and I couldn't be happier with the experience. The staff was professional and courteous, and they completed the oil change efficiently and effectively. They used high-quality oil and filters, ensuring optimal performance for my vehicle. The service was reasonably priced, and they even provided recommendations for future maintenance. I would like to express my sincere gratitude to specialists Serge and Huss for their exceptional service and attention to detail. If you're looking for a reliable place to get your oil changed, I highly recommend this service center for their outstanding service and meticulousness.Services: Air & cabin filter replacement
-
July 2023 by Ibrahim
Thank you so much for Mr. Hussein and Mr. Serge. I really appreciate it for getting my truck in without me having any appointment. Pretty honest and they know their job very well. I will definitely recommend this location to my friends and families. Much love! Is great to have people like you in this world. I deal with lots of different mechanics and so on, but my top place is this place. I do truly appreciate it! Thank you!
-
July 2023 by Eugenia St. Abbotts
Really helpful, knowledgeable and diligent staff. I noticed a leak, and took my car to the Midas on 34 Ave right away. Serhii - one staff who took in the car, who was extremely welcoming and helpful, and knowledgeable. He provided me with a details about the service and gave me great options on work that need to be done to my great satisfaction. I had to replace the radiator, and I expected the work to take a few days. I was surprised to get a phone call from Serhii within less than 2 hours letting me know that the work was completed. This is a very busy place, but the guys put time to make sure that the work is completed properly, and put customer at ease about the quality of their work. I also have to add my compliments to the mechanic who did the job. I did not catch his name, but I can with certainty say that this mechanic is pretty knowledgeable and confident about his work. I had no doubt that my car was in great hands. Great front desk staff, great mechanics! I highly recommend bringing your vehicle there for repair or maintenance.
-
July 2023 by Keegan Wilkie
Excellent service. They truly do everything they can to make the customer happy. Even when my schedule caused me to cancel my appointment they had no issues, scheduled me in the next day even when it came close to their closing time and accomplished the work.Thank you Huss and Serge for all your patience and hard work.
-
July 2023 by Harleen Goraya
I came for an oil change and I met Hussein at the front who helped me out and gave incredible service. He was very friendly and kind! I didn’t take much time and I was done quick. Definitely recommend coming here and will come back soon! If you need any help come and see Hussein, he won’t disappoint!
-
May 2023 by Karan Pandher
Unfortunately, my recent experience at Midas was extremely disappointing. While getting my tires changed at this location, not only did the staff inadvertently scratch my trunk, causing significant damage down to the metal, but their handling of the situation was also unsatisfactory.What further disappointed me was the lack of professionalism and communication from the staff. Instead of notifying me about the scratch, I had to discover it myself while observing one of the staff members trying to rub it off with their thumb. As a customer, I expected a higher level of attention to detail and a proactive approach in handling such incidents.While the shop offered to address the issue by attempting to buff out the scratch, the end result fell short of my expectations. The noticeable imperfection that remains on my trunk is a constant reminder of this unfortunate incident. As someone who takes great pride in my vehicle, I would have preferred a solution that fully restored my trunk to its previous pristine condition.I sincerely hope that the management at Midas takes this feedback constructively and uses it as an opportunity to improve their quality control and customer satisfaction measures. Based on my personal experience, I cannot recommend this location. It is important for other potential customers to be aware of the risks involved. I genuinely hope that this review prompts the tire shop to reassess their processes and ensure a higher level of service in the future.Service: Oil change
