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October 2024 by Tina Xu
Horrible customer services. I came into the store and two employees were just chatting loudly in front of counter without any welcome. Later on I wanted to try a shirt and one of the staff ( short hair, tall) just pointed me where the fitting room is and then continued chatting….. very eye opening experiences.
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June 2024 by Mona The Vampire
I had such a bad experience
First time I’ve been in this store: Monday April 22 @6ish pm
- I went into oakfort to pick up my sweater that I bought online, and there were 2 cashiers that seemed really nice, but wouldn’t let me just take my online order home with me.
- They said I need to purchase it again even though I explained to them that I already bought it online, and I showed her the order number. And on the email it just says to show your ID and the order number but they said it was a “pending charge”, so that they would cancel my previous order right now. (Which they never did btw) I trusted them because they work at the store, but something just seemed off about them. ( I called the West Ed location later, and they said they don’t do that, and that was weird)
- So I got the same sweater, but in a different colour because I didn’t like the colour of the one I bought online. I felt so uncomfortable while in the store. Every time I picked an item they immediately asked for me to start a fitting room for me. Watching my every step. I found some other stuff that I liked.
- Another weird thing was I bought some sale items aswell, but the cashier said it was final sale. It doesn’t state that in the return policy. I have no idea why she would deem a sweater and a skirt as final sale, but low and behold I came back last Sunday (May 6th) and the stuff that was “final sale” was easily returned by another cashier no questions asked.
- After I returned my stuff I was looking for some new stuff to exchange and the same people were watching me, including the two cashiers that were working during my last visit, and making me feel uncomfortable again.
I asked the associate who i saw on both visits why she was constantly “checking up on me” when there were so many other people in the store when I only have one item in my hand while another woman had 5 plus things but could shop freely? And she gave me some lame excuse. Didn’t even bother apologizing, just gave me a blank stare.
Watching me around the store, even though I hate that I’ve never experienced people lying about company policies reading this back makes me so angry.
- I’m so disappointed because if I love a store, I’ll literally be a loyal customer! I really wanted some nice good quality clothes but to be racially profiled is one thing BUT TO LIE ABOUT COMPANY POLICES IS DISGUSTING. I’m going to use my store credit and never shop here again.
- There are so many places in the mall that have awesome customer service. Like Banana Republic and Vans.
- Please do not shop here.
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May 2024 by Marianna Jia
I came to oak and fort many times, and this time is just so disappointing. That one staff in a colorful sweater is extremely rude. I came to return a sweater that I brought online, and she with that rude attitude told me that the store don't accept returns and i have to exchange for other clothings if I want the money back. So she took the clothing while I look for an exchange but she handed the receipt and bag to me. But I do not want to carry these around while I continued shopping. So I ask her if I could throw the bag outside and then continue shopping. She said rudely no, if you go outside you have to line up again. well of course I don't want to waste my time lining up, so I put the bag in one of the fitting rooms that I’ll use later and continued shopping. Later, after she checked the fitting room, she then come up to me, ask with that rude attitude: will you be using a fitting room later, I said yes, then she walked away, and her facial expression is very angry. ( I’ve posted this review 2 years ago during covid, and maybe you guys should focus on hiring some normal servers rather than trying to delete negative reviews)
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November 2023 by Claire Simpson
Found exactly what I was looking for. Zoe was an absolute pleasure to deal with!
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August 2023 by Anj San
Jade was so kind and helpful! I’ve never had a bad experience at this location.
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November 2022 by courtney brannan
Went in to this location looking for a gift for someone, with no idea what to purchase. The staff were all very helpful and knowledgeable and even helped me when I was compare sizing and fabrics. Extremely kind and hard working staff here, as well as the manager even came out to help personally as she was around the same size as the person I was buying the gift for. i will definitely be going back, I had a fantastic experience.
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November 2022 by Madelaine Morbioni
One of my favourite stores to shop clothes, shoes, and accessories from. The people working there are always nice and courteous. I also like how they will bring up options and style you! The quality of the clothes are great too.
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November 2022 by Daniel Hofstede
Everyone is always so friendly and the clothes are great quality. Definitely will keep shopping here!
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November 2022 by Brienne S
I'm in love with Oak + Fort, I get my basics from here. The quality of the fabric, and stitching is amazing for the price. I normally go to the Southgate Mall location, because I always have a positive experience with the sales associates. The last two times I went, a girl, wearing a grey sweater, helped me with sizing for a cardigan. The second time, another girl, wearing a leather jacket, helped me with purchasing a tote bag and button up top. Both were very sweet and helpful.
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November 2022 by Jordan Wong
Great options, but a little pricy. Sales associates were very kind!!
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November 2022 by Crystal Cameron
Quality has got much worse , purchased 2 sweatshirts an its like velcro to hair , I can throw them in washer an dryer an hair is still stuck to them . Very disappointed an this used to be one of my go to stores. you lost my business
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October 2022 by Brett Powlesland
Great store...mYbe not for the male persuasion though!! 98% ladies clothes sold here.
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September 2022 by WaveyBreeze
I'm in love with Oak + Fort, I get my basics from here. The quality of the fabric, and stitching is amazing for the price. I normally go to the Southgate Mall location, because I always have a positive experience with the sales associates. The last two times I went, a girl, wearing a grey sweater, helped me with sizing for a cardigan. The second time, another girl, wearing a leather jacket, helped me with purchasing a tote bag and button up top. Both were very sweet and helpful.
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September 2022 by Joseph McPeak
I love Oak and fort!! I buy at least a dozen priced every season. Since the wem store has opened i’ve noticed a change in this location. Staff aren't as friendly, every time i’ve gone in they don’t acknowledge me at all. The staff is usually around the counter gossiping. When i’ve asked for help they aren’t able to recommend items and are usually very dismissive. Staff here is very unprofessional and poorly trained. All of the staff at Wem makes it worth going there instead.
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July 2022 by Catherine H
Im surprised about the negative reviews. Ive had nothing but good experiences with he staff at the WEM location and now at the Southgate location. Nicole R at Southgate went above and beyond to help me the other day, and I was so impressed by her manner, knowledge of products, and willingness to help beyond her scope of employment. Thanks Nicole!
