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February 2024 by Madi Baong
My husband got my engagement ring + band custom made here. We sent them in on February 19th to get soldered together, were told 3 weeks to pickup. Picked the ring up on February 9th and got home to realize that my centre diamond on my solitaire ring was loose. I could twist it and it rattled when moved. We brought the ring back right away, and the store clerks were quite concerned, saying it could fall out and they were glad I noticed it. They said the ring would be back in hopefully a week as they’d be rushing it. It’s been 4 weeks today since we sent it in initially, and I will not be getting my ring back until week 5. Two full weeks to tighten the claws is beyond ridiculous. The claws which should have never been touched to begin with, and should have been checked before sending it back. I’m extremely disappointed and upset with Paris Jewellers. Five full weeks it will have been gone, and now I am ring-less for our first vacation as a married couple, and was ring-less for our first married Valentine’s Day. I love my ring, and the staff at the store were great, but I am extremely displeased with their goldsmiths and would recommend finding an independent jeweller.
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December 2023 by Trevor Strong
Amazing experience with Paris Jewellers WEM. Everyone was very welcoming and helpful during my experience!
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December 2023 by Raj Mahmi
Highly recommend Paris! I’ve dealt with them for many years and I came with a huge ask as far as timeline for my anniversary and the team came through! They went the extra mile and always always were truthful on how tight the timeline was. My wife loves the new diamond and the great idea to put the old diamond into a pendant!Thanks to Matt , Kang and the manager Michelle! Anyone reading this please go to Paris Jewellers they are absolutely above and beyond!
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October 2023 by Margaret Blue
Staff did everything to meet our wishes and wants and had sizing done quickly. After we tried about 20 stores - we know this is the store you should visit first.
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October 2023 by Edith Vanderpuye
The staff were very friendly and patient and there was a beautiful selection of jewelry. Sami and Imane helped me out and they were wonderful.
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September 2023 by khen cua
I had a great experience with Paris Jewellers WEM especially with Imane, who helped me find the ring that fits my requirement. Considering that I’m not into jewelleries, she patiently took the time to show me around even taking the time to gather all the rings that I can choose from along with the cost of each. Truly a topnotch customer service that helped me purchase a ring to my satisfaction. Will definitely go back here for sure. :)
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September 2023 by Gabriel Powless
Excellent customer service, generous payment options and beautiful jewelry all add up to a great overall experience.
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September 2023 by Priscilla Chua Vo
Had a lovely experience, staff was friendly and informative. Store was clean, organized, and was glad to see jewelry spaced out well (I find crowded product overwhelming and difficult to view).
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August 2023 by Marissa Aslin
Went shopping at Paris Jewellers for my 30th birthday, and had an absolutely amazing experience!! Customer service was awesome, and found the most BEAUTIFUL and unique ring. Would highly recommend!
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June 2023 by Geena Burton
I am so happy I discovered Paris Jewellers. I don't have a need to shop anywhere else for jewelry. Amazing beautiful pieces, great prices and the best customer service team. They have a text communication option where if you have a question someone will actually text you back...this is genius ...could not recommend them more.
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June 2023 by Susan Omar
I got 2 of my rings resized, I am very satisfied with the service. Both rings look and fit great and staff was very helpful and friendly. Great job!
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June 2023 by Jeff Magnuson
Sami was amazing! We looked at several different stores, all had similar beautiful rings, but it was the warm, welcome, no pressure approach that she used that made me excited to purchase from her.Thank you Sami for the experience !
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June 2023 by Abraheem Sleiman
Had an amazing experience with the staff, especially Ola. She was very friendly and had outstanding customer service skills
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June 2023 by Cheryl Bowden
The team at Paris Jewellers in West Edmonton Mall, go above and beyond to help you choose the perfect piece of jewelry for any occasion. Jelena and Sam are very knowledgeable,professional,friendly and personable.
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May 2023 by Kerryn North
Sami was amazing. I liked some of the rings, but wasn’t in love with them. She let me know the options available to make exactly what I wanted. She was great to deal with and her genuine love of jewelry made it a fun experience as well.
