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November 2023 by Rami Rahal
HORRIBLE EXPERIENCE !! I walked in too purchase an alternator for my BMW X5 i was being helped by a man who was kind, then out of nowhere all i hear is a lady arguing with the gentleman that was helping me yelling and disrespecting him i believe her name is AMBER. The guy that was helping me ignored her despite that she was disrespecting him in-front of me and another customer, if management sees this I highly recommend you re-evaluate your employee what a shame.PS i didn't buy the part from there because of how she talked too him disgusting.
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November 2023 by Amer Omeiri
This is Bross & Co here I’m lost for words right now I have never been disgusted by management and customer service at this location a lot of time wrong parts, time and money wasted. We have been doing business with them for a while and not till recently the commercial department has been making a lot mistakes wrong part, evening selling the same part an hour later when I’m supposed to pick up something completely different no accountability when I called and spoke to a lady forgot her name that is managing the counter and the commercial department and telling her the problem she replied very very rudely and inappropriately that it’s not her fault and you shouldn’t be yelling at me ( which I wasn’t ) and that’s it’s commercial fault. A manager throwing the blame and not taking responsibility cause she the manager and it’s her responsibility to make sure everything was running smoothly. Tells you a lot about something cause that day we talk they made 4 mistakes in not even 2 hours were my guys had to go back in fourth 8 times that’s day causing my shop 100’s of the dollars that day from there mistakes. And when my worker was in as I was talking to her on the phone he saw her babaling to her co workers that I was very rude and badmouthing me once he told me I called her again and told her and ask to speak to her supervisor all she can do is blame, cover up and threaten me to try and distract me to turn it around untill I made her apologize. I’m sorry but she’s not fit to run a store
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October 2023 by Randy Hiebert
I was in getting a new battery and there was a little confusion however the team at part source helping me were amazing and worked with me to get the battery I needed!! I strongly recommend Moe, Jonan and Susan as they all assisted me and were able to assist with second to non customer service!! Really highly recommend this part source cause of the amazing reps that work here!! I know it seems minor but there was a confusion with batteries initially and when coming back this group were welcoming and very easy to work with.. they deserve a raise!
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September 2023 by Steve Dib
Good customer service with little high prices , love how nice and friendly sales expert behind counter offering products
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September 2023 by Scott B
Every time I order parts from this location... and EVERY location for that matter... they give me the wrong parts. I'm going to start buying online & pay extra shipping costs to avoid dealing with PartSource altogether!
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August 2023 by Vito Rizzuto
Brian is amazing ?! He actually drove the part I bought to the dealership so my truck’s window could work again. I cannot thank you enough. I was travelling out of province. Now I can continue on my way . Thank you ??
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August 2023 by Will Bradley
Friendly staff and they always have what I am looking for and pricing is low I recommend shopping here for all ur auto part needs
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July 2023 by Joel Sauve
This is my go to parts store, staff are very knowledgeable and the service is beyond great. Thanks guys and girls ??
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July 2023 by Kristopher
F- thanks for having me go to the west end location for nothing, terrible customer service
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June 2023 by GEORGE COSTANZA
The staff were knowledgeable and courteous.I was assisted by Jonan (hope I'm spelling it right) and he got me the parts I needed and answered my inquiries quickly.
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June 2023 by Sacaad Hassan
Mary was extremely helpful and friendly, helped me find exactly what I was looking for quickly and efficiently. 10/10 service and I'll happily come to this location again
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May 2023 by Michelle O'Neil
I just bought a battery and was not charged. I called and asked for someone to come and jump the battery they just sold me 15 minutes prior and they argued that that wasn't true. And when I finally convinced them of the faulty item, they told "we can't do anything for you". Uz Diaz
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May 2023 by Stanny
Great shop! However, service could be better.
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April 2023 by terrence beaverbone
I should of done this review a while ago , my boss always has a shop in this area and I use it quite a bit for car repairs , this is the closest parts place I found , from day one they always had the part and were always very helpful, ill continue using this location , even if I have to go our of my way , thank you
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March 2023 by Nouaman ElB
It's usually pretty good here, but I was very disappointed the last time I was there when they didn't serve me the proper way, and kind of just brushed me off to go elsewhere
