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December 2023 by Fred Knupp
Writing this review to commend the manager? Jocelyn on an exceptional job in handling a not so friendly customer when I was there today. I go there regularly to wash my dog, she's a 40lb whoodle and if I take my time it takes me about 35min (40 if I'm basically giving her a bubble bath and getting her completely dry - which is impossible)... But today there was a couple washing their Bernese mountain dog (beautiful dog) but they were there for almost 2hrs!! This location is pretty busy and especially busy on a Saturday afternoon... Jocelyn approached them and politilely requested that they finish up as there's a lineup of people and they've been there for over an hour already... This customer then was pretty rude and said something along the lines of "I'm a paying customer, this is the fastest I've washed my dog, what's the head office number so I can make a complaint..." If anything, wash your dog, get it somewhat dry, then take it home and finish there.We all spend $12.60 on a wash, but it shouldn't take more than an hour... If you're going to take that long at least be nice about it and spend some money in the store... I always buy my dog a treat when I go.Rant over... But shout out to Jocelyn for handling it very well and being very helpful and friendly every time we've gone there.Heck, if this location looses this customer, then good, there are plenty of other people litteraly in line to wash their dogs here and we'll definitely keep coming back.In terms of the wash facilities, they're always cleaned after every wash and the product they provide is great, I would recommend the oat honey shampoo & conditioner, or leaves our dog smelling great and her hair is nice and fluffy after a good blow dry (at home) ?Again, thank you Jocelyn for your continued hard work and dedication at this pet value location ???
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September 2023 by Paul Wilson
Got a new puppy and have not bought much dog food before. Went in and was shortly asked if I needed help from a friendly staff named Claire. She was very pleasant and asked many questions to get to know my dog, made the experience feel like I knew what I was doing! Would recommend this store to anyone
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September 2023 by Katie Warner
Staff were AWESOME!!!! Walked us through how to clean our dog for the first time. It was one staff members first day and he was friendly and awesome! And the gal who was with him working was AMAZING! Thanks guys :)
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July 2023 by Amber “Simber” Armstrong
The shop is great, the staff are extremely nice. The prices are not so pocket friendly that is why I gave it 3 stars.
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June 2023 by alan jamal
Joselyn is the best, she realized we needed dog wash and even after wrapping up for the day she still let us wash our dirty dog. Very happy with her kindness.
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May 2023 by kayley bredlow
We brought our pom in for a nail trim to the groomer assuming that way her nails would be clipped safely, the groomer proceeded to clip her nails too short getting her quick. Now she's scared of clippers, and this isn't the first time this has happened I brought my husky in and she got her hair in the file so now my husky and pom is scared of those. I would just be careful bringing your animals here for grooming they don't seem very experienced. And you think bringing your dog to the groomer they would know how to safely clip nails with the safety guard on the clippers before they clip their quicks. she also has her dog in the room which is barking at our dog making her even more anxious and stressed then says the reason she made my dogs quick bleed was because she didn't use the e file and proceeds to blame my dog saying this wouldn't have happened if she used it. But why do u think the dog doesn't like them, because of groomers like that, they claim to know what they are doing and clearly do not then cause injuries to animals and dont want to take responsibility.
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April 2023 by Carolina Silvestre
The pet washing station is very convenient!! We will keep bringing our baby here
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March 2023 by T Pockin (B1indvapor)
Always enjoy shopping here! Friendly and helpful staff. Keep up the good work, petvalue.
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February 2023 by Tina Tsang
The self serve dog wash is perfect for my bigger dog. I would never want to wash him at home and have to clean up myself. The products leave him silky soft and the water pressure and air pressure of the dryers make the job much easier. The workers were so sweet to my old boy, too!
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February 2023 by Hari Khalsa
Family run store, with a wide selection for all your pet needs. Friendly staff.
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January 2023 by Greg Sutyla
I always have a good experience at my local pet valu. The staff has been consistent for a while.They are always friendly when I go in and they are able to help me with products for my cats, dog and skink.
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December 2022 by Jai Sandor
Found a new Favourite food 4 my chowhead.(A Lamb crunchie)They are also enviromently conscious & donate/participate leftover portions of un- used products returned. Wirh full refund or trade
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October 2022 by Amanda Ogonoski
Nice spacious location and has the dog wash station! I was here to see the girls from K9 Gentle Dental who had a space in the back to work from. The staff were all friendly and welcoming. My dog loved it too!
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October 2022 by Gretchen Herrera
I was curious with Pet Valu recently since I saw a few branches here at Edmonton. This was the first Pet Valu shop that I visited and it was surprisingly a great pet shop! You could also find affordable pet products that would be perfect in taking care of your pets. Their pet foods also seem of high-quality.
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September 2022 by Celia Kinney
Really convenient way to wash my dog, all the supplies are there and it's much easier than trying to keep a dog in a bathtub at home!
