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February 2024 by A C
Yup like everyone here has said this car wash and customer service here SUCKS. Car wash doesn't even clean your car properly and they do not issue rewashes. If I could make it 0 star I would.
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February 2024 by Shelley Ellen
I think I will be looking for a different location with a carwash as this one misses both the center of the front and rear bumper of a midsized SUV. There must be an adjustment that can be made.
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January 2024 by Moe chamseddin
Open 24hrs only A&W, and window service after 12 am... but no one is available? Go to 7-11 guys
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November 2023 by G M
I have been coming here for about a decade, getting gas, car washes and snacks. Today when I walked up I noticed a SUV with no handicap signage in the handicap parking spot. When I mentioned it to the staff, the guy smiled like it was a joke. Do something I said to the guy who continued to smile.My aunt spent 30 years in a chair, the founder of the company I worked at was in a walker. Those spots allowed them to access places of business. They depended on staff saying “can you please move, this spot is for people with reduced mobility.”Smiling is not an appropriate response and thus today you lost a 10 year customer. There are other options for gas stations on my route.
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November 2023 by Richard Lamoureux
Horrible Car Wash! Do not waste your money! Even worse than the car wash is the customer service!! Refused to allow me a rewash despite showing them what their car wash brushes left on my car!
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October 2023 by Jeff C
Car wash temperory closed. They should have it reported on Google as I just drove all the ways there for no reason.
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June 2023 by Suzanne Webster
Didnt know no personnel service for purchasing gas until later in morning. Only outside debitusageA&W is open!!
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April 2023 by Vivien Xia
Customer service was rude and impatient, I was having issues with the pay machine, and I called help, a guy came out then yelled at me, said I need to ask for instructions first like I was 5 years old who needed discipline. Car wash was horrible, it left stains everywhere, really disappointed.
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March 2023 by Cindy Trueit
Back end of the vehicle was still dirty...needs adjustment so that the entire vehicle gets washed and let's not get started on the wheels horrible job
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August 2022 by Michael James
On July 22, 2022 I went for my regular carwash at the Petro Canada at 16435 97st in Edmonton. All was going well during the wash cycle until somehow the conveyor belt would not push me out of the carwash like it usually does. When the green light comes on the normal process is to put your vehicle in drive and proceed out of the carwash. However, on this occasion when I proceeded to put our truck into drive nothing happened. The conveyor kept pushing me out however, for some reason I couldn't drive out as if maybe my wheels were spinning or felt like I was stuck. I placed the truck back into neutral in hopes of preventing any damage to the carwash or my vehicle. What actually happened was the conveyor belt pushed the back end of our vehicle into the doorway of the carwash and made contact causing $3000 damage to my vehicle. I proceeded to make the attendant aware of the accident. He then had me fill out a carwash incident report and would have to wait until the next week for a response as the manager was unavailable that day. A few days after the weekend the manager contacted me and informed me that Petro Canada would contact me once their claims team reviewed the camera footage to see how they would proceed with the incident report. A few more days later I was contacted by Petro Canada's insurance company and was told this was my fault and would not be responsible for the damage. Since then I filed a police report and contacted our insurance company and was told they would not proceed any further with this claim.I don't understand to this day how this was my fault and was not compensated in anyway. I have been a customer of Petro Canada since approximately 1990 and have been using their carwashes at various locations in many different cities. Due to the way this was handled I will think twice next time before ever returning to Petro Canada as a customer.
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August 2022 by Michael J.
On July 22, 2022 I went for my regular carwash at the Petro Canada at 16435 97st in Edmonton. All was going well during the wash cycle until somehow the conveyor belt would not push me out of the carwash like it usually does. When the green light comes on the normal process is to put your vehicle in drive and proceed out of the carwash. However, on this occasion when I proceeded to put our truck into drive nothing happened. The conveyor kept pushing me out however, for some reason I couldn't drive out as if maybe my wheels were spinning or felt like I was stuck. I placed the truck back into neutral in hopes of preventing any damage to the carwash or my vehicle. What actually happened was the conveyor belt pushed the back end of our vehicle into the doorway of the carwash and made contact causing $3000 damage to my vehicle. I proceeded to make the attendant aware of the accident. He then had me fill out a carwash incident report and would have to wait until the next week for a response as the manager was unavailable that day. A few days after the weekend the manager contacted me and informed me that Petro Canada would contact me once their claims team reviewed the camera footage to see how they would proceed with the incident report. A few more days later I was contacted by Petro Canada's insurance company and was told this was my fault and would not be responsible for the damage. Since then I filed a police report and contacted our insurance company and was told they would not proceed any further with this claim.I don't understand to this day how this was my fault and was not compensated in anyway. I have been a customer of Petro Canada since approximately 1990 and have been using their carwashes at various locations in many different cities. Due to the way this was handled I will think twice next time before ever returning to Petro Canada as a customer.
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August 2022 by strange tamer
They sold me a car wash card and the car wash was closed. When I went back in they said it would be at least 30 minutes before it was open. This was at 1pm so I am not sure why the wash would be closed. A heads up that the wash was closed would have been the proper thing to do.
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August 2022 by Adrién Baril
Not open 24 hours. Walked 8 blocks to get food and drinks at 11 pm and doors are locked and sales associate talks to you thru a intercom. Just left and went to Fatburger and Shoppers instead. If you need drinks or anything during the night theres a seven eleven down the street
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August 2022 by kal hossa
The worst customer service. It's like talking and dealing with a bunch of trained robots.
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May 2022 by Forrest Bush
I love this station for its hours, 24
