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October 2025 by Sean Hofmann
Friend of mine sent me a photo of clearance sticks at ProSkate West as he knew my kid broke theirs. I drove down to pick one of them up. Went to purchase it at till and they refused to sell it to me for the price that was labelled on the stick. Understandably things happen but there was no attempt to save the transaction.
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October 2025 by Justin R
I was blown away by the amazing service we Received. My son’s new skates that we bought from elsewhere (we’re not from Edmonton) hurt his feet so bad he had tears in his eye after the skate. Having a practice the next day and a showcase that weekend I knew I had to do something about it asap. I know you’re supposed to make an appointment to get fitted properly however living 2 hours away, we drove up to be there for when they opened and hoped for the best, and I’m so happy we did. Someone helped us as soon as we walked in. No attitude about no appointment just wanted to do whatever it took to take care of us. I explained the situation so he checked out the skates… what I love is he tried everything he could to make the ones we had just purchased work to save us money however it was clear they just weren’t the right fit/skate for my son. So he then showed us multiple options to what he thought would work best for my son’s feet. This was a long process but he had all the patience in the world for us and never once made it feel like we were wasting his time and never once made us feel pressured. He just wanted to make sure my son was happy. We picked out skates and they baked them. While that was happening I had to leave since I had other running around to do. I get back a short time later and found out that another worker (I believe the first one may have went on his lunch) had monitored the baking and punched out the toebox for my son like his wide feet needed and that they were all done. My son looked so happy. Fast forward to practice and his skates were AMAZING. No aches or pains. They were 110% and so was his confidence again. I am sold on Proskate. Next time I won’t even waste my time with any other stores. I will book an appointment and get them start to finish. Sorry for the long post however I feel it needed to be shared. Keep up the great work guys! You definitely gained another customer. Thank you Proskate!!!
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August 2025 by Sarah Burns
I was in Today with my son who is dealing with several injuries in his foot and ankle. His biggest issue that he is dealing with is Achilles Tendonitis.
We booked an appointment with Tristan to discuss injuries and what the best type of skate would be for my son.
I was beyond impressed with his knowledge. He spoke directly to my son very politely, never disregarded him and went over everything down to the last detail about what each skate has to offer, how each one is made, and gave us the best skate education we have ever had!
When I told my husband about the service and information we received he said that Pro Skate will be the only place going forward that will get our buisness for our son's skates.
After the appointment at Pro Skate, we discussed our skate options with the physiotherapist. I can say that Tristan was spot on with his recommendations and we are definitely looking forward to coming in tomorrow to order his skates!
Beyond amazing customer service!
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July 2024 by Maryam Al
Awesome and consistent customer service! Levi always goes above and beyond to help with our skates needs.
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May 2024 by Neil Noronha
Our favorite store for skates in Edmonton! Had an awesome purchase experience here. Evan and McKenzie were easy to deal with and guided us to pick the right stake for my son.
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April 2024 by Pete Strecheniuk
For years the experts at Pro Skate have been fitting my son into his skates ensuring the right skate and fit.
Additionally Pro Skate performs an exceptionally high level of quality repairs.
We have the upmost confidence in their services and knowledge of equipment.
If you wish to support your athlete to perform at the highest level you shouldn’t pass over the experts at Pro Skate.
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April 2024 by Kylie Salai
Very helpful and love visiting the store, their social media content is great too!
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April 2024 by Carter MacLellan
Went to Proskate for the first time and was super impressed by the customer service. Levi helped fit me into new skates and was extremely helpful during my visit. He was very knowledgeable and able to answer any question I had. Will definitely visit again.
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February 2024 by Dave Dollman
The best in the west (of North America) they are so fast professional and do a great job of fitting fixing and finding all your hockey stuff.
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February 2024 by Michelle Bradford
Most people post reviews when they don’t get good service. This is the exact opposite. Today I was helped by an outstanding employee named Jayden. He was very knowledgeable and helped me get the correct fit for my skates. Cannot say enough about the great service I received. Thanks Jayden.
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January 2024 by Jagriti Kumar
My daughter needed new skates and her coach suggested Pro skates , we have been buying skates from United cycle in Southside since last 5 years . What a difference between these two places . Pro skates is so thorough, friendly, not pushy at all to just get your $$. The gentleman who helped us went above and beyond to help my daughter find perfect skates , he suggested to upgrade the skates but keep the same blades . He made suggestions which were in our interest and that blew me away.He was so patient, let my daughter try on multiple skates with different sizes . I will be going only there for anything related to skates.After through fitting session we walked out with brand new skates and felt very confident in our decision.I didn't get the gentleman's man but I think his name is Levi . Thanks for your time and service .
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December 2023 by Ashlee Foster
Jaden was absolutely amazing! We went in for a sharpening and ended coming out with new skates! He was so knowledgeable and helpful!
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November 2023 by Colin Desaulniers
I brought my skates in that have been causing me pain. Levi helped alleviate the problem. I wish I had bought my skates here instead of trying to make a pair fit better. Needless to say I will be buying my next pair here. Highly recommend
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November 2023 by Emma Wood
Just bought an amazing pair of skates from here. Have been going for the past five years and will never trust anyone else. This time we had Levi help me out and he was so helpful! Let me try on as many pairs as I wanted even though I ended up going with the first ones we picked…. They had them sharpened properly and aligned amazing! I truly appreciate coming here every time especially because it’s 4 hours away from where I live? Thank you so much Levi.
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October 2023 by Kaliesha B
We booked an appointment and came from out of town. Levi was the biggest help in finding my daughter figure skates that fit properly and comfortably. He went above and beyond to ensure he was helping everyone there despite it being crazy busy. We will be back for all of our figure skating needs!
