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November 2024 by MARIANNE DUECK
My 88 year old mother went in with an elderly friend to get help today as rogers took over her service provider and she had to get a new sim card inserted in her old cell phone and didnt know how as she is 88 years old hard of hearing and not in good health. It was 10:10 .The door was locked and no one in store. After a short while a man showed up with coffee in hand. He was very short with my mother and told her it was not his job to help her get phone set up with new sim. Kept telling her she needed to get new phone as hers is to old. ( Note this is phone she has for emergencies and she doesnt want new one) finally he helped her but was very short with her and rude. If it wasnt for her friend he wouldnt have done anything. Took an hour and 20 minutes and during that time no one else was in store so he had lots of time. How dare he act like this to anyone let alone a senior! I am going to go to Rogers corporate to also lodge a complaint. My Mother called me and was in tears. Im in Vancouver, otherwise i would have gone to this store. HORRIBLE. I AM LIVID.
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October 2024 by Athena Born
Was friendly and helpful.
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October 2024 by Cliff M
Jody is very good to deal with.
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October 2024 by Dustin Sluth
She was helpful and helped me get a new phone in a fast efficient manner
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October 2024 by Vijaya kumar Palani
Sunitha demonstrated exceptional proficiency in her work, and I strongly endorse her skills, knowledge, patience, and perseverance in effectively handling challenging situations and executing the work.
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October 2024 by Rema Grace Sinfuego
Sunita is such a helpful staff, offered me affordable price on plans. Very approachable and with friendly manner in dealing with customer's needs.
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October 2024 by George Thomlison
Jody has looked after me every time I go Rogers that’s why I keep coming back to this shop
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October 2024 by Nitesh Mehndiratta
Absolutely pathetic customer service, Jody
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October 2024 by Richard
Talked to Sunita about upgrading a couple phones on my Fido account. However, as I chose to hold off for now on the cell phones, Sunita was just awesome in regards to upgrading and renewing my shaw internet.
Because of Sunita's customer service and her infectious smile, I will use the south common rogers outlet, in hopes of dealing with Sunita again, in the future.
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October 2024 by M
Helpful and professional with knowledge and positive attitude
Thanks Jordy
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September 2024 by Greg Tuff
Sunita was a great help when my wife and I came in to get new phone. We're very happy with our choices and will save money at that.
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September 2024 by sunny50440
It was a best experience for me... specially Sunita is very kind nd helpful in everyway..she is very supportive in a customer service help...I wish I could give more stars.
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September 2024 by Claudia Zarate
I went in to sign up for internet service.
The assistant that helped me was Jody.
While he was going thru the sign process he answered my questions and provided information but I must say that his customer service needs to be improved.
He barely made eye contact and would mumble to himself.
His interaction was not rude but he wasn't friendly either.
Also, the front door has to be unlocked to let customers in and out and while he was helping me he kept getting up to open the door for other customers.
He would just get up in the middle of our interaction, did not excuse himself, just get up and leave and I found that very off putting.
I went to this location because I was in the area and it was convenient to stop in but I would definitely not go back again.
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August 2024 by Paul Devlin
I had an excellent experience with Rogers, they were very knowledgeable, friendly and patient. I had lots of questions, they listened and answered every question I had. Excellent job
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August 2024 by Nick Hopkins
Great service
