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January 2024 by deepansha gaur
The review is for Anam. She is really knowledgeable and knows what’s that best product for your skin. She gave all her attention and was very polite. Also, the cashier Sabaa is amazing too. I had multiple gift cards and she took her time to help me in the best way possible.
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January 2024 by Elliot Harder
I’ve never had any real issues with products or staff, but today I arrived a full 7 minutes before closing hoping to grab a single item and I was told that there was no one who could help me and that I had to leave. This is incredibly frustrating because I live an hour outside of Edmonton and drove out of my way while in town to finish this errand tonight.If your store is advertised as open, I should be able to buy products.
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January 2024 by Kristina O'Brien
Southgate location is mostly helpful. The manager or supervisor was easy to deal with the one phone and gave me the info I needed. When I went into the store it was another question, a lot of missed information and I had to come back a few times to get all the correct info which was very frustrating.
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January 2024 by Melinda Laschuk
i got my eyebrows done by danielle (dani) and i can say that was the best experience ive ever had getting my eyebrows done!! she was so thoughtful and caring with my brows, took every comment i had into consideration and did my brows how i wanted them done, not how she thought they should look. i was very very pleased and will definitely be coming back to see her!! she was very kind and helpful and a very easy person to have conversation with!!
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January 2024 by Ameerah Isaac
It's really difficult to find someone who will assist you throughout the store. Some employees are incredibly polite, while others are downright rude. I didn't have high hopes for Sephora. I only walked in to accompany a friend because I don't wear makeup or shop at Sephora. But my experience here was eh, and my friend was dissatisfied with how things were handled.
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January 2024 by Faiqha Masukat
I gotta say the West Edmonton mall location is a lot better. The customer service here is so sub par. Non of the staff members there were welcoming at all. I asked one of the staff members regarding a product and she just stared at my funny.Even the lady at the checkout station was not friendly at all either. She did not even bother asking if I was a member/ rouge.Will be shopping at other locations from now on- or online. Probably a better experience.
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January 2024 by sanober shad
I usually don’t come to the mall often, but i’m glad I went yesterday. Laraib helped me within less than 10 minutes. She was so kind and respectful of my choices since I can be picky but she knew what to do. Great client service!
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December 2023 by Ehren Foy
Easy to navigate even though it was busy. The downfall was the overly pushy sales woman in men’s cologne. I went in looking for something specific for a gift and she got a bit snotty that I didn’t take her suggestion. I’m thinking it must have been an item they were told to push as she was relentless. It was uncomfortable. My husband and I were shocked by her behaviour
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December 2023 by Simone Linton
Wow! Just wow! ✨️✨️✨️✨️✨️5 stars from me! I visited this location today and was greeted by the most welcoming staff member named Romy. I noticed how busy she was and could possibly be stressful however, Romy always smiled through shouting out "welcome to sephora"She was actually dealing with another customer but she acknowledged me and told me that she would be with me shortly. When she did, she helped me A LOT. Finding a beauty advisor named, Sabah! She did the face scan & Wowwww! Perfectly matched me . She spent a lot of time with me. ✨️✨️✨️✨️✨️The store was extremely packed and the energy from Romy, had me feel so welcome, I stayed and loved what Sabah matched me with.Keep up the good work, Sephora ?
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December 2023 by Maria D
On Thursday, It says to bring my ID anyways as I forgot my phone for the QR code. The Beauty Advisor got my pick up and said “we’ll allow this for now but next time we need the QR code because ur name doesnt match.“ The girl literally didnt know how to read a driver’s license and told her “so this is my last name…” then she realized it’s the same name. But now I know what they can just give someone else’s pick up!!! Be careful guys.
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November 2023 by Manpreet kaur
i had a great experience at sephora. Romy was so nice she tested my skin and helped me in finding a foundation of my skin type. thank you romy :)
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November 2023 by Damanpreet Kaur
I have been there multiple times but this never happened before, it’s for the Indian girl who was standing at the door greeting people, shame on you man when you saw us entering you backed up like we are going to harm you or something and thanks for covering your name with your hair, i tried to look multiple times but didn’t get your nameYou didn’t greet us and you didn’t even ask one time if we need any help. No matter where you are just stop hating your own community.
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November 2023 by Claudia Zarate
Coming into the store I was greeted by the staff member that stands at the entrance to the store.I was asking her about a promotion I was interested in when we were rudely interrupted by another staff member who was extremely rude to her colleague basically telling her to move out of her way so SHE could stand at the door.Her coworker asked her a question regarding the promotion and she didn’t respond in a nice manner. She wasn’t interested in helping her coworker or me as she pointed her hand towards the checkout area with an air of boredom and turned her back towards us.Also the products I received were not the products the staff member told me I would receive so it was a very disappointing visit.They need to train their staff in basic curtesy towards their colleagues and customers and DEFINITELY improve customer service.
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November 2023 by Ron Nie
This location has always been my go-to because they’re usually stocked with what I need, they’re clean, and the staff are always great. Kriti (I am unsure of the spelling, I’m sorry!) was amazing with assisting me and my sister, she was super friendly and knowledgeable. Thank you again, Kriti!
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September 2023 by Shinki Midha
Nice place for any kind of cosmetic and skin care products. Staff behavior is very co-operative, they help you find the right product for your skin type. You can try the product on the store itself.