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September 2023 by Manjot Singh
I visited this gas station on 25 sept 2023. Such a worse experience ever. Worse customer service ever. That guy was also indian and whole time busy on phone , i asked for coffee and he ignored twice and asked me to wait because he was talking with someone on phone.I red all reviews and came to know everyone is tired of this idiot. I just want to know why the owner allows him to treat customers like this. I attached the pic of that @ssh0le. Fudu saale
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September 2023 by Thom Andrews
Store is always nice and clean. Slush machine is always working and the biodegradable straws they have are so much better than the paper straws everyone else has, I go here just for that reason. The staff isn't the friendliest but they aren't rude either.
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June 2023 by Me
The lady at the till would not accept my cash because she was just finishing her shift and didn't want to make change for me this was at 230pm in the afternoon
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May 2023 by Kamal Alebrahem
Good location and competitive pricesTim Hortons drive through, convenience store, Car wash
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May 2023 by clarissa chin
This Shell station is my go-to as they have one of the best prices! However, upon my interaction today with one of their staff members I am incredibly disappointed in her lack of customer service which is why I am giving this 1-star review.I went in to pay for $70 gas when she asked if it was "regular" I said premium (93 octane). I went back out to pump my car but when I pressed the "93" fuel grade it displayed that I selected the wrong fuel grade. I try pressing the help button multiple times but there was no response so I had to go back into the store. I explain my situation at the pump to the staff member but she begins arguing with me, "You said yes when I asked regular", and when I said that I had mentioned "premium" she kept arguing with me. Unwilling to explain a solution until I was like "So what now then?"At the end of the day, it could have been either our fault for saying something incorrect or mishearing as we are only human. But she lacks customer service and kept arguing without offering a solution as if she was wanting me to storm off when I just needed the situation to be fixed.
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April 2023 by Simratpal Singh
Worse customer service there was one guy working tonight (28 march) at nite shift. He is rude nd dont know nthing about customer service. I wnted to buy a water nd use washroom . I refuse to give service by shaking his head. Didnot even told me anything properly. Busy using his phone i guess. Soo unprofessional.
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April 2023 by Kevin Crisp
It's pretty good she'll gas station,tims, and car wash. My only complaint is none of the staff understand the carwash cars and app use. Shell has failed with this system. Fix it.
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March 2023 by GENERAL VYBZ ENTERTAINMENT
I rate 0 stars Went to get gas on Feb 23 about 515pm gas bar was busy I went in to pay for my gas, was a little busy inside too I get to the counter and this lady not sure of the spelling of her name some like seena or what ever but to have the audacity when I got to the counter for the upmost professionalism states to me Word for word "what do you want " I'm thinking to myself what kind of bs is this customer service, I'm thinking this person needs to have a customer service evaluation to the fullest and read a book on mannersPs after reading all the comments it seems that the staff need to be revamped big time
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January 2023 by Evan Isbister
Paid to use the vacuum in their parking lot right next to their carwash but it didn't work. I asked the clerk for a refund and they bluntly told me it wasn't their problem because it's managed my another company. Not even as much as a "sorry".
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February 2022 by Snow Rida
Seems to me that this station is trying to cut cost by not providing paper towels in the washroom, thereby forcing customers to touch the filthy door handle to get out of the washroom. Then they have a hand sanitation dispenser which is empty all the time.
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September 2021 by To Me
Went there to get some Diesel and they offer two options, V-Power Diesel for $1.34 or regular Diesel for $1.22The expensive Diesel has a regular nozzle, the cheap Diesel has a big nozzle. People with a regular Diesel vehicle are forced to buy the expensive Diesel because the fill opening will not fit the big nozzle of the regular Diesel. I don't know if all their pumps have a setup like the pump I was using.However, bad experience, sad to see a money-grab like this.
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September 2021 by Arnold Zoschke
Dropping wife off to work with our kids and gas light is on .there was a problem with the pumps went to the window spoke thru the intercom system as doors were locked yet open sign was on no one around to assist. so its early in am n needed to go . had to drive as far as i could to get gas at petrocan with 2km to empty thanks for the outstanding service wont recomend this location to anyone .had to push the car the last half of a km to the petrocan where the guy inside came out and helped push up to the pump . Shell station owners Fix your staff or you will loose more customers. I have a broken back n knee damage which is now agrivated because of your staff not present to get service .
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September 2021 by Rahim Samimi
very very poor customer service. The girl who was helping me looked like she was not in a mood to talk to anyone or even help any one. She looked very off, her mood was off and she was very grumpy. She did not greet me nor did she ask me if I needed any help. she had no etiquette in working with customers. This was my first and last time going there.Thank you SHELL! If I had a choice, I would give it ZERO stars!
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September 2020 by Greg
Brutal.Waited 15mins at the till on a sunday.20 mins for a car wash that didnt wash the car properly. Pretty frustrating. Go back in for a refund and what wait another 15 to get any service!? No thank you, wont be back.Petro can on Mark Messier is way better.
