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November 2023 by Berna M.
Normally I don’t post bad review but this one is one of those times where others need to be warned.Needed gas on my way home so stopped at the Winterburn Shell station. Nov 11, 2023 at approximately 8 pm.9805 Winterburn Road NWSet it up with my app on my phone. Got out of the car and chose the bronze gas option. With the extra 3 cents off from my MC and Airmiles, I should have paid $1.339/L.I distinctly remember seeing the pump display 133.9When my receipt came out it said I was paying $1.659/LWent inside and described the issue to the attendant who supposedly “texted” his manager who said to come back Monday. Attendant also said the gas pumps are “calibrated”.I told the attendant that he can even check the cameras and see me choose the bronze button.I am NEVER coming back here. Beware and make sure you check your receipts when you leave.Read another review from about 3 months ago with a different issue with the pumps at this location.Sounds like a SCAM IS going on here at this station. Also looks like “friends” of the owner are leaving 5 star reviews. Very generic reviews.Go to another gas station, where it doesn’t seem like you are going to be ripped off.
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September 2023 by See Well
I would like to share my experience in this gas station. I filled up the tank on the Aug 3, 2023 but I got surprised because I came to the gas station with 1/3 ( or at least 1/4 ) of gas in my tank. Normally I go after same milage to fill up ( 500km) and at other gas stations I fill up around 49-59 L of premium gas. But this time the gas meter at the gas station showed that it took 67 L to fill up my tank. First, the tank in my car is 70 L sharp and there is no chance I came with three liters in my tank as my gas gauge on my dash showed at least 1/4 of a tank that means I had around 15 liters in my tank. The question is how can 67 L get infused in my tank when I had so much gas. I approached the gas station attendant and explained that the gas pump #2 might not be working correctly and needs to be calibrated and reinspected, but he said that the pump was inspected very recently. I believe that this pump is not working properly and was charged for air and not for the gas. This is not right. I will attach the receipt later. Just be aware guys! If someone else noticed that please share!
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July 2023 by Mike Tennese
Consistently one of the most expensive gas stations in the west end. Don't bother stopping here unless you're on fumes. The Shell station on Stony Plain Rd less than 5 minutes away is at least 10c a litre cheaper at all times. I was excited about having a Shell station in the neighborhood, but it's pretty clear the ownership is price gouging to take advantage of the location.
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June 2023 by GINA NOLIN
Very unprofessional..when I asked for a product she told me to go look myself..ignored me when I was in store she was too busy on the phone. I told her I was new in town needed help with finding a store she didn't seem to care. So RUDE!!!
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June 2023 by Lyna
I went to this place to get gas, my money was 12.60 coins and I said 12.60 is gas..she didn't want to accept it, she told me that I would change it to a bill, I don't know why she didn't want it, I was so annoyed that we started yelling at each other This happened a few times. At first, I thought she was just a beginner, so it was still a bit difficult for him, but twice and she bravely asked the customer behind me and there was no reason for her not to accept that money, that's money, that's not play money. I'm really mad at the girl with her new face
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May 2023 by Jonn Wharton
Went through the car wash with the basic package and it did not wash my vehicle. It looked the same as when it went in. The lady inside told me that I need to go for the more premium package if I want my car to come out clean… Picture is how the car looked after going through the wash.This station routinely has the highest gas price in the area and to me their only benefit was having an auto wash in the area… Not anymore…
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April 2023 by K Man
Brought in some scratch and win tickets to cash in. They processed the tickets, then told me they had no money, come back later. Poor management.
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April 2023 by Karen Kirsch-Bridgewater
I stopped for gas and left my phone behind and this lovely young lady named KAJAL watched over it until i phoned my number to try to locate it. Its so refreshing to experience honesty and a person with good ethics she didn’t even want to take anything for a reward. Made my day week month year. She is a gem and I thankful she was the one working. Great day great gas spotless washroom thank you KAJAL and Shell for hiring this lovely lady!
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January 2023 by Lyka Angela Garcia
I received terrible customer service last Monday, January 23rd around 9 am. The staff disregards customers' issues and concerns. This location is very close to my place but I'd rather drive extra kilometers to get gas and carwash than go back to this location.
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January 2023 by Sean Lamb
What kind of shell runs out of windshield washer fluid.... In Canada..... During the winter lol 1st time in my life experiencing this.
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January 2023 by Joleen Doucet
How can you lock the doors and choose to be gone and back shortly. Then come back, unlock the door, go in and see people waiting and still leave the door locked. Will not do business here again. Waste of time!!!
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January 2023 by Hickman
This gas station is a sham. They mark up their gas prices compared to the rest of the city. AVOID this place.
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December 2022 by Arshdeep Singh Samra
I went there for car wash in the morning and I got excellent service. Very friendly staff and store was super cleaned. Aman was working on that time and treated me well
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November 2022 by Russ Allan
Accidentally paid for a car wash at the pump.. wanted $20 fuel. Pulled the receipt out went inside and asked where the code was for the car wash. The pump didn’t print it on the receipt and they said tough luck. This place is a joke.. oh and they are constantly 10-15 cents more for fuel
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November 2022 by Kelly Roy
I thought this was a very clean , stocked convenient location to purchase fuel BUT this has always been the most expensive fuel in Edmonton, I've seen prices from 142.9 - 152.9 this place has been consistently been at 169.9 so shop around this place is a rip off oh ya almost $28 for 2 bags of sand , just drive past this place and save your hard earned money ?
