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November 2023 by S T
Disgusting customer service. I was browsing, and immediately had security alerted and called on me, and the woman in cosmetics was extremely rude and ordered me to come to her register when I was ready to check out. I called to speak to a manager, and the woman in charge that night said it was "part of the music". Will never return, and will be calling back to speak to the actual manager.
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September 2023 by Deborah M (Rae)
At the Pharmacy - went to go get my medication. Saw one of the assistants, holding someone’s medication, and they abruptly sneeze. Don’t cover with their elbow or hand. I can literally see the spit land on some of the medication that was around her including what she was holding. I tell the pharmacist I’m dealing with if that’s standard procedure and she doesn’t respond, just looks at me like she wants me to shut up already. The pharmacist next to her asks her what’s wrong, she goes to tell the pharmacist what just happened that I told her then she comes back to me. Doesn’t say a word to me then asks how would I like to pay. So I then say “so is this a confirmation that it is standard procedure to sneeze on peoples medication?”. She tells me she didn’t see anyone sneeze and appalled I ask the question again and she doesn’t respond. Both her and the other pharmacist proceed to just be rude to me and give me one word responses to my questions (that were related to my medication) as if it’s a crime to even ask. Just very grossed out by the poor standard of care, and how callous you have to be to not even respond to a reasonable question. We are literally being threatened with a new lockdown and seeing a pharmacist sneeze on someone’s medication is unjustifiable. Will be moving pharmacies to one that hires pharmacists who actually act like they care about doing a good job.
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September 2023 by Zanna Tangen
They need to hire more delivery drivers if they cannot deliver the prescriptions when they said they were going to deliver. This is prescribed medication, and people rely on these services. Very unprofessional. Not impressed. Do better Shoppers, hire more people to get the job done. Expand the delivery hours too.When I called to see where my delivery was, all I got was sorry, and some chuckles, about being super busy because of the long weekend and my prescription was forgotten, "thrown in the drawer" along with more chuckles. Like I was missing a food delivery or something else trivial. That was not appreciated.After this experience, I think I'm going to switch to a pharmacy that has reliable delivery .
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September 2023 by Cooper
I went to go look at fragrances with my friend and after like 2 minutes of looking at colognes the cosmetics lady rudely told us not to test on skin,so we respected her demands but then when we tested it on paper she said that we can’t test unless we buy. We kindly disagreed because all other places let us test without buying but not only that, she said I couldn’t try some cologne because of my “GENARATION” and then I had enough and then left. This is the worst shopper I have ever been to, and was a waste of time.
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September 2023 by J S
I walked into this Shoppers Drug Mart to look at their cosmetics as the location I typically go to was out of the product I was looking for and immediately upon grabbing a lipgloss to read the ingredients, the cosmetic lady rudely yelled at me from across the store while I was on the phone saying that the lipgloss was not a tester. Although I acknowledged her disruptive and unprofessional behaviour, she kept repeating herself. Her misconduct honestly shocked me.When I went to the front to pay, I didn’t see that there was a self checkout because the store is so small, so I went to the cashier to pay. Apparently that was upsetting to her and couldn’t get me out of her way fast enough!That’s the last time I’m stepping foot in that store. Poor customer service seems to be a relevant issue at this location. It puts Shoppers Drug Mary to shame.
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September 2023 by Brian
Wow. Terrible customer service and support at their pharmacy. The staff was friendly, but the owner was incredibly rude, arrogant, and was yelling at me. She then goes on to give an insincere apology and then starts calling me rude just for wanting my prescription refill. Honestly shocking how she was yelling at me when I was just asking a question about my refill waiting time.
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July 2023 by chelsea B
The little old lady working in the pharmacy wanted NOTHING to do with helping me. She was talking so fast like she was on something and just wanted me to shut up and go away. The pharmacy staff are quite unfriendly and do not seem to enjoy working. I see alot of other negative reviews on the same issue so how about do something about it shoppers? Send them to a customer service class! I spend my money here to be treated this way EVERY time!!? Ridiculous.
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July 2023 by Megan Harris
Terrible customer service! The machine ran out of paper when my receipt was printing. I needed my receipt printed incase I needed to return anything. After waiting 10 minutes, the store was unable to print my receipt and asked me if I could return the next day to pick up a receipt?! All because their machine ran out of paper.
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May 2023 by Pamela Goodspeed
Staff were extremely unhelpful when I called. I had 2 sick children and I was trying to find out how to get medicine for them without bringing them into the store, but staff showed no understanding of my situation and couldn’t wait to get me off the phone
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April 2023 by Ben Salem
Very rude , non professional arrogant female pharmacist Madeline , refuse to help doing strep test despite they carry the kit for it.should look for other work and stay away from jobs related to people’s health , bad service.
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March 2023 by Carrie Thomas
Your Cosmetics lady is whack!!!I visit the store regularly in late afternoons from 4pm to 6pm , at the post office for picking up packages for the company I work for. Gotta say this shoppers is truly one of the busiest. You can expect to wait in line at the post office and pharmacy for a while, but it’s understandable it’s a busy bustling store. Great respect for your workers during these peak times. You also get to see and over hear some staff behaving not so very good while you wait in line. I’ve noticed a few times during the pandemic and even now, cosmetic women Nav yapping from one corner of store to another with other staff members talking about other staff members and management in a not so friendly way. What makes a person slander other people? Probably a person who is not happy with her own life, takes some sort of pleasure by talking negatively about others. Shows an ugly character, venom, unprofessionalism, and evil heart. Probably not the best kind of person to have work for you.
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December 2022 by Amanda “Amanda”
The "ENTIRE" staff team at this Shoppers Drug Mart are absolutely amazing!!! The Pharmacists, the Post Office Workers, the Beauty Consultants, and the Cashiers, are all so extremely Knowledgeable, Professional, and Helpful. As well as being very kind, caring and patient people. It is always a pleasure picking up my prescriptions, shopping or mailing a package at this location. I have always have a great experience when I go here. I have been going to this location for my prescriptions for over 12 years now. I moved away from this location about 2 years ago and I currently live directly across the street from another Shopper's Drug Mart and I really did give that location a chance for over 3 months, but the kept messing up my prescriptions. So even though I now live over a 15 min drive away from This Shoppers Drug Mart (located in Riverbend Square) I ended up going back to them and I still go there to this day. Because like I said Above This Shoppers Drug Mart has by far the best employees in the city. They are hands down the best Shoppers Drug Mart team in all of Edmonton and surrounding area, by a landslide!!! I HIGHLY HIGHLY RECOMMEND THIS SHOPPERS DRUG MART TO ANYONE.
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November 2022 by Iain Scott
I've been coming to this pharmacy frequently for quite a few years now, and I've got say that the customer service at this location is lacking. I've never had a prescription filled here in less than an hour and a half. Usually it's a minimum 2 hour wait, if you're lucky. If you're dropping off a prescription, expect to pick it up the next day. Any other drugstore I go to for the same prescriptions usually has them filled within 20 minutes.
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October 2022 by Richard Verhaeghe
Bought a blood pressure machine here 4 days ago for $89.99. Didn’t like it. Tried to return it. Was told there was a no return policy on items where the box was open. I was actually surprised and told lady that is why I usually shop at Costco & Amazon and will continue to do so- they have excellent return policies. I often hear small businesses complain big box stores and online shopping are killing them. ? I wonder why……. So note to self, I will never buy anything here again. Safeway is next door, i will simply go there.
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October 2022 by Amanda Lawrence
The "ENTIRE" staff team at this Shoppers Drug Mart are absolutely amazing!!! The Pharmacists, the Post Office Workers, the Beauty Consultants, and the Cashiers, are all so extremely Knowledgeable, Professional, and Helpful. As well as being very kind, caring and patient people. It is always a pleasure picking up my prescriptions, shopping or mailing a package at this location. I have always have a great experience when I go here. I have been going to this location for my prescriptions for over 12 years now. I moved away from this location about 2 years ago and I currently live directly across the street from another Shopper's Drug Mart and I really did give that location a chance for over 3 months, but the kept messing up my prescriptions. So even though I now live over a 15 min drive away from This Shoppers Drug Mart (located in Riverbend Square) I ended up going back to them and I still go there to this day. Because like I said Above This Shoppers Drug Mart has by far the best employees in the city. They are hands down the best Shoppers Drug Mart team in all of Edmonton and surrounding area, by a landslide!!! I HIGHLY HIGHLY RECOMMEND THIS SHOPPERS DRUG MART TO ANYONE.
