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January 2024 by Nada Othman
5 stars for Mariam in the beauty boutique! She is so kind, thoughtful and patient! Exceptional customer service from her.
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December 2023 by Christopher YEUNG
If you like getting scolded by the pharmacist for being a “bad parent”, and if you like slow service, then definitely come to this location. Not very happy with this Shoppers and will be moving our business to another pharmacy brand after having endured this level of service and lack of care for a couple years now. Tried to give them the benefit of the doubt as pharmacies can get super busy, but the attitudes (not all staff) are horrible.
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December 2023 by Emma Baker
Renatta in the pharmacy is so amazing!! I was in a stressful situation and she was able to give me the information I needed right away! So thankful for the knowledgeable team at this shoppers pharmacy :)
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October 2023 by Lisa Holly
Was unaware it was a crime to shop….Will not be returning to this shoppers as the moment I walked in, the security guard felt the need to follow me to each aisle and watch me pick out my deodorant. Felt uncomfortable to even look for what I was trying to find with him following me and quite clearly targeting me. I wasn’t doing anything wrong but made my shopping experience very stressful and weird. It was quite evident he was following me as well as he only went back and forth checking me out between the 3 aisles I was browsing. This is not a way to maintain a positive customer experience. Beyond frustrated and annoyed.
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October 2023 by Gord K
Great pharmacy staff. They always have time to answer a question related to my health and subsequent medications.They regularly update a health profile on me by asking about my BP and blood sugar readings taken at home.They routinely ask about any side effects observed with my medications.
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September 2023 by SM
The people are what makes this place fabulous. From the pharmacy staff, to cashiers, to beauty advisors.
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September 2023 by Jojo
The staff here are amazing. Helpful and welcoming. The pharmacy is one of Edmonton’s best. Staff back there are always so nice and friendly.
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September 2023 by Linh Duong
I loveee coming here. I make sure to come here every weekend! This store closes at 12 am as well so I can make it here any time, whether I have work or not which is a huge plus because I get off work late sometimes. Sometimes I don't even buy anything and I just browse. My favorites' thing to do here is to look at the self-care products including cleansers, moisturizers, perfumes and much more. Their perfume section is huuuuge.
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May 2023 by S. Mourad
Visited today to get my pills split at the pharmacy. I had one container with a dosage too high and a second too low. I needed the in-between dose. Instead of paying for a new prescription, I wanted to use up the pills I already had. Was explaining this to the pharmacy staff and she didn't even care to let me finish and motioned to hand her the pill containers. Then when I repeated that I wanted an in between dose, she rudely said, "why?" She was only willing to give me the dose I needed under a new prescription. All I wanted was my pills to be split. I will visit another pharmacy going forward as I was unhappy with the service. Their wait times continue to get longer too. Then, on my way out, I heard one of the front staff pretty much yell across the store to another staff, "do you ever notice how nasty the self check-outs are?" and the other staff responded by saying, "yeah, it's because of the people that use them".
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April 2023 by Patty Cakes
Terrible consultants in the beauty section. You would think some training would be provided on how to match foundations to skin colour. Of course the foundation that the girl insisted was my true colour can’t be returned. It was a huge waste of $48 plus s tax, so I can look like a Dorito. It was very hard to get service as well in thatdepartment, the two beauty counter women were chatting so I finished the rest of my shopping and came back. They were still socializing and I decided to ask for help anyway, the girl that helped me was very rude and very disinterested in helping me. I won’t shop there again for beauty products or perfume ever again. Very negative experience.If I was to rate the rest of the store sgd the pharmacy.. it would be a 5 ⭐️
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April 2023 by Vicky Huynh
When arrived upon entry security guard starred me and my friends down. Stopped us to say no drinks aloud when I know it’s not a problem with any other workers. We started waking around the beauty aisle and security was up in my friends and i business, whenever we walked into a new aisle he followed us down and started at me every time I looked over. We ended up walking over got and other end to see if he’d follow us and we looked over and he was 3 feet away from me and my friends. We felt so uncomfortable. Then on the boutique aisle where the more expensive items were a lady had told us we cannot afford this so she didn’t bother to help. When me and my friends decided to leave security stopped us and was harassing my friends abt ur the drinks we had in our hands earlier when we had alr thrown away our garbage. He was so far up our business I do not ever want to step foot in there again. Worst customer service and shopper’s experience ever.
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March 2023 by Athena Yehia
Selena and Irene were absolutely great! I walked in for 2 items walked out with 7 items that I didn’t know I needed! Very helpful and sweet women, gave me great customer service and I’ll definitely will be going back again! Best shoppers beauty boutique ???
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January 2023 by Ash Bey
Cosmetics department:I went to the cosmetics department today in attempt to exchange an eyeliner that my husband had purchased for me for Christmas. This eyeliner was completely dead when I received it, despite being bought purchased brand new and Ofcourse my husband did not keep the receipt.I went to the cosmetics counter where two female associates were standing together behind the desk. I explained that I didn’t expect that they could do much as I did not have a receipt but thought I’d try as this was a $30 eyeliner. They stated that the eyeliner could have been purchased anywhere and I understood that. What I did not appreciate was their demeanour towards me as they made me feel judged by the tone and the expression on their faces as I explained my situation. I did go into this location one time prior as I had to buy my makeup there as Sephora was closed and the woman at that time was kind as I had spent over $200 on makeup. This time, the same woman with her coworker came off as very judgmental and rude together.I’m not sure if they treated me this way as i appeared quite dishevelled from taking care of my kids all day, but I certainly will not be returning to this location though it is close to my house and can see why there are other negative reviews as well.I’ve never written a Google review before but this experience was just so off-putting and their judgmental attitudes together affected me enough to do so.
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December 2022 by Aryn F
Ignored by cosmetics department upon entry, then blatantly ignored when we asked for help from staff while seeking perfumes.Once a staff member finally acknowledged us as we were trying to find the desired gifts for family, we were treated like thieves.The moment she approached, she began reaching into the cart, forgoing any standard greetings until after she'd reached in. At this point she finally stated, "can I help you." She then insisted we "hand over everything" we'd placed into our cart for "safe keeping, you know, just in case." Her actions immediately put us into defense mode, due to her poorly masked accusations.She then followed us around the store. After we completed payment with her - for all items she'd removed from the cart and the remainder we'd selected under the extremely close attention of other staff. Upon our exit, she reprinted the receipt & stared at us as we loaded our car and returned the cart to the store.This unprofessional treatment is atrocious, was unwarranted, and is frankly disgusting. As past retail managers of larger stores, we were unimpressed.Avoid this location.If you need to go to SDM, go further south to the location on 137 ave and 97 street where you will be able to get help from terrific staff that are extremely kind and knowledgeable!
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December 2022 by Shelly Lynn
Love collecting Optimum points here !!Was able to take advantage of their latest points redemption specials where I redeemed 250,000 points and received an extra 150,000 points for free!That’s $400 in free product !!!Needless to say I walked out of the store with amazing purchases and i smile on my face !!! Get an optimum card now!!Points add up fast !!
