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August 2023 by EY
Locking both floors' mall access and request you to go outside the mall to enter from the street entrance, way inconvenient
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May 2023 by Sunakshi Thakur
Either they need to train their staff efficiently or else stop ignoring the line ups. I had a lady helping me with the returns, in spite of me requesting her to let me use the card for a refund, she was denying because the card number didn’t match the number on a receipt. I as a customer told her that if its not the same card it would automatically decline, but she was like no it will go back on this card thats why we need to see it first. Later her senior came and told her that the number differs because i might have used the tap, which was the case. This whole thing caused a line up behind and i asked cashier to help the lady behind me first and she said no its okay. After that she forgot to have me sign the receipt and called me back, which made that lady in a line so mad that I had to say sorry to her and she for some reason got mad at me. I mean those other workers who clearly saw that the cashier was struggling and there was the line up they could have hopped on to one of the tills. But no they chose to ignore the entire situation.
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March 2023 by Woody Darling
maya had the best customer service ever
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February 2023 by Chris Svean
Why do they close the mall entrance? So annoying having to walk past all the homeless people to get inside. Two entrances in the mall and both are closed when the store is open. AND THEYRE PHONE NEVER WORKS!!!
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January 2023 by Marie Kahpeayswat
I can find what i need, & the points are good
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December 2022 by Chrissy M
Nothing special and staff were nonexistent. Ended up going elsewhere
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December 2022 by Basit Al
terrible staff answering the phone , instead of putting me on hold they just hang up on me , tried again and the phone directly taking me to pharmacy which i didnt press that option.
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November 2022 by Blackbird Nancy
Haven't had such great vaccine experiences in a very long time. One in each arm, hardly any pain even in the worst one as I'd predicted, and very little pain going into the skin. Highly recommend if you don't like needles. And I have fibromyalgia so this is an extra star.
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October 2022 by Nicole Gallace
Really bad customer service. They do not know how to treat customers as people.
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October 2022 by Mei Chun Cheng
Grabbed items from three for 5 aisle. Went to the cashier. Showed up $2.19 per items. asked the staff. The staff went to ask another staff. And another staff came to grab the item to the back. I showed them where I picked up the items. A staff came out told me oh those are $2.19 as priced on the screen… they spent 15mins to find out something that the self-checkout already told me. Staffs are clueless and undertrained here. I’m not looking for price check I’m looking for the explanation of why there is a discrepancy from the tag and the check out screen…
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September 2022 by ves cky
Beautiful place to stroll around and shop in Brewery and Unity Square. I love Shoppers. I love this store and the staff but there is a huge need for restricted security. Each time I went shopping there was an angry person shoplifting. Just scary all the way to the lanes . This area is beautiful I love to walk around but I get hesitant other times because it's when the standbys are showing up.
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June 2022 by Adam Rogers
I always come here for my antigen test to travel to the US, about once a month Always fast and efficient, and only ??$40.
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May 2022 by Dean Jim
My prescription order are not filled out properly it says quantity 112 and when I counted them there was only 56 and it's been on going for awhile wrong quantity of pulls please everyone keep track of your count on the quantity I'm not going back to shoppers drug Mart I'm done
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March 2022 by Michelle Behr
Whoever schedules staff has been scheduling fewer and fewer staff to the point that it's a skeleton crew. I struggled to find something but they only have a few staff, most of which end up busy with the tills. So if you need assistance you have to wait a long time or go somewhere else.I'd rate it lower but it's not the staffs fault that the manager is scheduling so few people.
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March 2022 by Aaa Lll
no real customer service. staff look ragged and run down, rarely get greeted and if I do it's never with a smile. ... As a seasoned retail worker (and I have managed a few places) it speaks a volumes about how the business is managed.
