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November 2023 by Adam J.
I've used this Shoppers for about a year and a half now and it has always been great. The pharmacy team has always been helpful, and the rest of the staff is always kind. I'm only leaving a 4 star today because today they lost a star in my books. I fill a Boost prescription here, 5 cases a week. Every week I go in and pick my flavours off the shelf and bring them to the counter for them to process. This is if I don't call ahead and tell them the flavours I want. Well today everything was great up until I got home. When I got home I saw that every single box that I picked out and brought up had been replaced with other flavours. I didn't get a single box that I wanted. To make matters worse the lady who swapped them gave me almost all chocolate which I don't like that much. I called to ask what happened and was told that she was having trouble scanning the other flavours so she swapped them out for ones that would scan. I asked why she didn't let me know what was going on so I could be part of the solution i.e. picking the replacement flavours. She said she should have let me know, apologized, and will make sure it doesn't happen in the future. I'll change this to 5 stars if I don't have any issues in the next couple months here.
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September 2023 by Chippy 2cents
Makeup department workers are the worst in the city. I stood In the skin care aisle for ten min while TWO female employees just chatted at the till. I never found what I needed. I did come to the till to buy something small, and NIETHER of then stopped there convo through the whole transaction. There two makeup aisles, and two people working. Pathetic, ladies
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September 2023 by Doran Walker
2 days to have a simple.prescription filled. Wouldn't send prescription over to other pharmacy wanted me to call the other pharmacy then have them call them.
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August 2023 by Jean Cameron
As a consumer, inhumane treatment of the animals used in food production, leaves a bad taste in my mouth.Why are you still selling eggs from hens confined in cages? Hens suffer immensely and are so tightly crammed into too small, filthy wire cages they can't even spread their wings or move about. Please keep your promise to go cage-free (cruelty-free) by 2025. #CageFreeLoblaws
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August 2023 by Kalyn Salmon
Wish shoppers would stop profiting off of horrific animal cruelty from the products they carry that still test on animals to the bare minimum selection of plant-based vegan options at their stores.Why are you still selling eggs from hens confined in cages? Hens suffer immensely and can't even spread their wings. Please keep your promise to go cage-free by 2025. #CageFreeLoblaws
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August 2023 by Jeff
Why are you still selling eggs from hens confined in cages? Hens suffer immensely and can't even spread their wings. Please keep your promise to go cage-free by 2025. #CageFreeLoblaws
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August 2023 by Brianna Erban
As part of @loblawco Group, @shoppersdrugmart promised to stop selling eggs from hens confined in cages. When will you stop this cruelty? #CageFreeLoblaws
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August 2023 by Stephanie Tam
Doesn't care about the health or well-being of its customers - still selling products from caged hens and exposing everyone to unnecessary risks. I will not be buying anything from Shoppers until they get their priorities straight.
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April 2023 by Stephanie Michelle Fox
Staff are generally kinda rude usually actuallyTried to sell me close to expiry on an important med I was not impressed and asked to get a different t one ordered I find them snotty most of the time and will be going to a different place for my expe sive meds on a regular basis
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April 2023 by sue bunny
I was there a few days ago. The online Shopper Drug Mart store showed that price to be different than what it was at store. I spoke to the cashier about the price and the cashier said the assistant manager could help me with that. The assistant manager was so rude. The assistant manager treated me like I should be sorry for asking the question. The assistant manager would not look on the Shopper Drug Mart online store. What I experienced was horrible customer service. The way the assistant manager treated me was as if I needed to apologize for something that I never even did. I told the cashier how the assistant manager treated and the cashier was apologizing for the assistant manager's behavior and stated that is they way the assistant manager is. The assistant manager's behavior was unacceptable and rude. There is a Rexall down the street that offers way better customer service and their prices are more reasonable.
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April 2023 by Sean
Loblaws owns the company, and issues out gift cards. Brought one of those gift cards and tried to use it here. They have refused to honor the gift card and have told me to contact Loblaws after I asked the manager of this store today why they wont accept it. The manager has stated that they don't know why because they [personally] didn't make it.That's misrepresentation, theft, and just plain lazy on top of it.Thought I'd let ya'll know.Buyer beware, the gift card scams are back and Loblaws is involved again.
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April 2023 by Kelli Profitt
If incompetence was rewarded, Shoppers Drug Mart trophy cases would be filled, unlike their store shelves. A loyal 15 yr customer should never be told to phone around town to fill their order, nor should they have to hear claims that Shoppers associates knowingly can't deliver on.I'm pleased my clients wouldn't allow my company to be dismissive and indifferent with them, while I averaged healthy 22% profit margins off their backs..
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April 2023 by K Profitt
If incompetence was rewarded, Shoppers Drug Mart trophy cases would be filled, unlike their store shelves. A loyal 15 yr customer should never be told to phone around town to fill their order, nor should they have to hear claims that Shoppers associates knowingly can't deliver on.I'm pleased my clients wouldn't allow my company to be dismissive and indifferent with them, while I averaged healthy 22% profit margins off their backs..
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March 2023 by D H.
Wouldn't shop here as they will not accept a return from another SDM. Says it makes their system shut down. Really? That's the most ridiculous excuse I've ever heard. Customer service is clearly not their priority.
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March 2023 by Heath Duchscher
Just another useless downtown store. Never open. Just wasted 20 buck on an uber to a locked door at 8pm what a joke!!!
