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February 2024 by jeremy guy
Decent price on new bed, update ** so we didn't like the first bed we got and they without question helped us out, exchanged it no questions asked, wasn't pushy and made sure we were happy, updated from 4 to 5 star, they deserve it, best customer service I have had in a long time, if u need a bed sleep country the only place to go if you want excellent service.
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January 2024 by Cody LaRocque
Recently purchased a Tempurpedic bed from here. Sales guy Richard, was helpful but wouldn't stop talking, saying the same thing on a loop for the entire time, whether my wife and i were having a discussion or not. Setup green glove delivery for them to place the mattress and take away the old mattress. When they delivered, they left it in the hallway and said they couldn't move the mattress to the room because it was frozen, we had to call back to setup ANOTHER appointment 2 days later for them to come place our new king size mattress. In the mean time, it was left in our hallway and they left. Instead of taking another day off work for this, we moved the mattress ourselves. When calling back for a refund for the green glove service, the refund will take 1-2 weeks for processing. Not the best delivery service.
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January 2024 by R Bhats
My wife and I just took delivery of our new bed frame and mattress. We bought our last mattress at this same location probably 12 to 13 years ago. I feel bad but I cannot remember the name of the sales person who helped us. The reciept shows PHS as the sales associate. Nevertheless he was fantastic. He was really knowledgeable, friendly and very patient as we just kept flip flopping our decision. Recognizing that we certainly did not have the budget for a $4000 mattress he worked with us to get what we felt was a great deal within our budget.I'll add that delivery was seamless. The delivery people were quick, respected our home and were polite. Added to the overall experience.
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December 2023 by Karl Driver
Had a fantastic experience at this particular Sleep Country location. Chris is awesome. We were there for almost 2 hrs since we had to pick out the correct mattress for my recurring back issues. Chris is very knowledgeable and let us try so many mattresses until we found the right one. We ended up buying a mattress, an adjustable bed frame , a set of pillows, and a body pillow. Their 0% financing options are fantastic. Definitely recommend this team for your next sleeping options.
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December 2023 by T.L.
Spent considerable time with an older gentleman and all he wanted to do was upsell. When we said we would think about it, he literally gave us a dirty look and couldn't walk away fast enough and said nothing.Possibly the worst customer service rep I have ever dealt with. I will never set foot in another Sleep Country again
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December 2023 by Jazzé Belle
Gregg at the South Common location was ever so helpful. He found the perfect mattress at a perfect price for us! We opted for the Kingsdown Innbrook king-size mattress. Plush and well built.We have slept on it for about a week, and thus far, we find it comfortable.
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November 2023 by Brandon L
We purchased our mattress here today and couldn’t be happier with the sales person Chris ( Is the name on the card so I hope I got the rite name). He was very knowledgeable, not pushy and stuck within our budget with what he showed us. A long time ago we were shopping for a mattress and everywhere we went the sales people were pushy and hovered over us until we came to this sleep country and the sales guy at that time allowed us to spend the time to try the beds by ourselves. So naturally this was our first stop and we were not disappointed. Thank you Chris for all your help!
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October 2023 by Sam Ng
Sales and service before I made my payment? 5 stars! After sales service? I will give ZERO if I can! We were promised they will help move the old mattress down to the basement. They told me they have a third party company will only help move the mattress to their truck?? So I ask if they can leave it on the main floor only if they cannot help move down the basement. All request were declined! During the phone call they really just want to brush me away. Very disappointed we have been treated this way and I will not recommend Sleep Country South Common to any of my family or friends! They decided to take my money and run? Well! Last time for us. We learned our lesson!
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October 2023 by Jesse Gruber
Richard helped us to find an amazing mattress at a great price. He was extremely knowledgeable and worked well within our budget. Highly recommend:)
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September 2023 by Libin Maickadan Paily
Never Purchase mattress from Sleep Country Canada Waste of time and money. They don't care about the customer. They don't allow return the mattress if it the mattress in box is unopened.
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August 2023 by Kashif Farooqui
We made a purchase here recently and we were not sure what to get but Mr. Victor helped us out. Great sales person very informative, guided us whats best to get. Very satisfied with his service. Highly recommend Mr Victor.
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August 2023 by Tal Edery
I bought 2 mattress a bed frame and complete bed sheets , duvet , and duvet cover from David , he was very pleasant to deal with , i got an amazing service , and a good price from him, he was super friendly and professional, I just had my bed setup today and I would like to say that I’m super satisfied.
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July 2023 by Neil Robson
David gave us our best mattress shopping experience we've had. No pressure and very knowledgeable. Helped guide us and made sure we found the mattress that was right for us.
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June 2023 by Payne Many Guns
Aggressive salesmen. Went to look and salesmen was aggressive on buying today and guilting me on missing out on a deal when I wasn’t prepared to purchase. He was upset after I told him I couldn’t buy. Bad experience will never go back. Salespeople at WEM sleep country much better.
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June 2023 by Juan Carrera
We are loyal costumers of sleep country of many years. Here has been the best service we have ever had. Great deals, prices & quality