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September 2023 by Gerri Logan
Tan arrived to help out as the other staff was sick today. He was quick, thorough and polite throughout our interaction and ensured I had everything I needed
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September 2023 by Adrian Rechie
This is my second time visiting this location and Tom is always polite and very helpful
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August 2023 by Amber T.
If I could give them 0 stars I would, bumped us up $60 a month randomly. Turned off auto pay from our credit card, and then gave us late fees. Please store your stuff elsewhere. This place is terrible.
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August 2023 by Andrea Ruigrok
The front counter staff, (I think his name was Thomas) was AMAZING!! He made sure I had everything I needed.. walked me patiently through the process. I walked in completely frazzled and he offered me a glass of water and was genuine about asking how I was doing. ?⭐️⭐️⭐️⭐️⭐️
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August 2023 by Fx9000
Thomas was exceptional at helping me with an issue I had. Would highly recommend this manager and the facility he works at. 10/10 service and professionalism. Give this man a raise!
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July 2023 by Jim Richardson
Storage mart was fast nd ez to get ahold of , they found the closest location for me nd the manager of the storage mart on winterburn road was extremely helpful and nd willing to give me extra advice above nd beyond his work scope! Thank u
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June 2023 by Jack Thomson
Not bad for the price, I'd say. Only problem is that my door latch doesn't close properly to fit the lock that I bought from the office, so that's a bit annoying. My unit has some deep black grease or dirt or disintegrated rubber that was left by a previous tenant, so next time I'd be going in understanding that I might need to clean the floor before putting stuff in. (They use a leaf blower to "clean" it but, again, for the price, I see how that is the most effort that could be done.)The bays do have a 2-inch lip that should prevent rainwater from entering, so I'm happy with that, and so far it has been fine.My floor was seriously cracked from land/building shifting, so don't assume that anything is level/plumb. Could be a concern if you are as obsessed as I am with stacking boxes perfectly! (Home Depot medium boxes stack exactly 6 high, very satisfying.)
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June 2023 by Tony Kirkpatrick
Had a problem making my first auto pmt. It was resolved quickly and I wasn't charged any late fees as it was a glitch in their system.
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May 2023 by Dianna P.
Bumped my rate almost $20 without notice and when I asked why they said your month to month so we can raise it when ever we want!
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April 2023 by Erica Bedell
My experience checking in was quick and painless. The gentleman who assisted me, was pleasant, and I would recommend using storage mart to any of my family and friends.
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April 2023 by Nolan Shortt
Very patient and helpful when I lost my key to my unit, I highly recommend storage mart as an affordable option as they're very easy to work with and knowledgeable about their property
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March 2023 by Michael Verdin
I've had some things in storage here for a couple years now, the staff have always been helpful and professional. Recently I had some issues accessing my account on their website, I spoke with a young woman named Robin who was an absolute pleasure to talk to and sorted out my issues right away. Would recommend.
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February 2023 by Arielle Mavridis
Great service, from the staff on the phone to in person support. They have been really great with explaining everything, and the hours that they are open (until 10pm everyday) is super helpful and convenient. They are located right outside of the west end of the city which was very close to my home so location was the main reason I chose this place. Very secure, code gate, locked doors, and you get to choose your own lock. Will definitely use this storage place again if I ever need to.
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February 2023 by bruce pigford
The lady there, Robin really did a great job talking us through the process. Such a big help and rates are affordable. Getting ready to move there.
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January 2023 by Pierre Gagnon
Very good experience, I got an excellent service, Robin was professional, friendly and curious. thanks!
