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October 2024 by Adesh Chahal
I visited the store today around 4:30 pm to get a necklace, and I must say, it was an exceptional experience. The employee was incredibly attentive and eager to assist from the moment I reached out. She took the time to listen
and provided clear detailed answers to all my questions. Her knowledge about the products was impressive, and she went above and beyond to ensure I felt valued as a customer. Her friendly demeanor and professionalism made the entire process smooth and enjoyable. I forgot to ask the name of the employee otherwise i would love to mention it here. I bought an infinity necklace. I left the interaction feeling satisfied and appreciated, which is a testament to the high standard of customer service at Swarovski. Highly recommend!
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May 2024 by Leila Manteghian
I was looking for a particular Swan necklace for a long time, and the manager, Cathy, has been so helpful as she had one at her store and she made sure that I get one. Thanks a lot to the manager Cathy working at Swarovski Southgate Mall. Really appreciate her help.
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January 2024 by Andrew McDonald
Loved the service I received for purchasing my Christmas gift
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October 2023 by Michelle Lilwall
Saw the catalogue online couldn’t wait to go in store to see for myself. The sales lady with glasses was on me like I was an intruder. It was an open displays so customer can touch and feel product. She was correcting everything I touched as soon as I touched it. One of the display stands,that was plastic the held a ring accidentally fell, and she freaked out and gasped like it was the end of the world. It also felt like there was an Inventory being done at the time and they didn’t want us to be there As well as frantically shutting and closing cupboards, like we were going to snoop! Such a bad experience really put me off !!!Needless to say I didn’t buy anything and have a really bad experience. This is why online shopping is better.
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September 2023 by Payton
I have a fondness for this store, but when my boyfriend ventured inside to purchase a ring for me, the experience took an unfortunate turn. The saleswoman who assisted him assured him that if the ring didn't fit, they could resize it. However, they neglected to mention that the ring was already the smallest size available, leaving no room for further adjustment.What baffles me is that the same ring is priced at $160 online, yet they charged him over $200 for it. It appears that this establishment may be capitalizing on the goodwill of gentlemen seeking to gift their partners something meaningful, taking advantage of their generosity.
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November 2022 by Bryan Synn
No shortage of help in this store, not sure if they have more items on display than the West Edmonton Mall location or not but it seems like they do
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November 2022 by Malik G
I love this store better then online
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November 2022 by Priyanka Shirolkar
Good options and staff is helpful.
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January 2022 by Chase Friedrich
I came here looking for a Christmas gift for my mother. There was a very nice selection and an associate helped me find the perfect gift. She made sure there were no issues with the item before I paid. She was knowledgeable about the products and had excellent customer service skills. I felt a little rushed to make a decision as I was debating between two items, but it was still a wonderful experience.
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November 2021 by karima mohamed
Cathy was very helpful without being pushy! Great experience
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November 2021 by Jenna Roshell
Worst service, no acknowledgment what so ever walking in. Women gossiping at the front counter... walked out. Wont return
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November 2021 by Deepak Joy
Awesome staff.
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November 2021 by Nicolas Wei
very kindly staff, shop there since 2019, it is always a nice place to go. all staffs are helpful.
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October 2021 by Mandeep Singh
I visited there recently , was selecting a gift for a friend . They have variety in design as well as in price . So it was a good experience.
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September 2021 by Victoria K
Wonderful experience at this location, an earring was defective and Joy helped me order a new pair and even had it shipped from the Calgary location for me. She exceeded my expectations, thanks so much?
