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January 2024 by K.R W
Dr Smylie is very good at what she does for my disease. However i cannot say the same with the level of compassion the head nurse Beth speaks to patients with. I used to fly halfway across the province monthly up until last december. Beth do better. You will not understand what H.S patients live with unless you go through it yourself. I bet i ain't the only patient to leave their surgeon at that clinic because of your lack of empathy. Anyone find a Surgeon that spealizes in H.S let me know please.
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January 2024 by Rob Bligh
I have consistently received excellent care from a number of the doctors at Symmetry.One in particular, Dr. Smylie - is however especially good. She is caring, listens to concerns and provides excellent care including surgery (when required). Her follow-ups and approach to ensure on-going good health are exceptional. I am appreciative of the care she has given me, and would definitely recommend her.
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January 2024 by Lara Aravind marshal
I am consulting Doctor Smylie for last three years for different skin problems.For Each problem,I visit her only once then the problem will be gone.I never have to visit her again for that problem..She explains and treat the condition accurately..she is a great Dermatologist.She gives great relief and complete cure..
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January 2024 by John Dirks
I got referred to Symmetry Dermatology by my family MD. I’m so glad I came to Symmetry. Even though it’s an hour away from where I live, and I had to take a half day off from teaching, it was worth it. I was fortunate to see Dr Krueger. Dr Krueger was so thorough and knowledgeable. The level of care I received was 10/10.
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November 2023 by Rachel McFadden
Dr Smylie and her nurses are AMAZING. The sympathy that she and her staff provide is unmatched. Everytime I go to see her for my condition I know that she will provide the best treatment plan moving forward, and it will be dealt with. I am even in between insurances and she was able to find short cuts and work arounds to treat me in the best way possible. Truly an amazing, intelligent and sympathetic doctor.
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November 2023 by Seth Lunar
Dr Smylie and the rest of the staff are so kind and gentle but also willing to have a laugh. I was very nervous going in but they do a great job at making everyone comfortable in the skin you're in so kudos to these wonderful people
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November 2023 by Jennifer P
This has been the worst medical experience of my life. I went into this clinic with an absess below my tailbone that was discovered from an ultrasound. Dr.Keeling was the physician that was supposed to be handling the removal of said absess. It is now 3 years and 2 surgeries later and I recently discovered through a follow-up ultrasound that the absess was never removed! I could have died from an internal infection. To make matters worse Dr.Keeling was rude, dismissive and insulting to me. I was completely mistreated and his neglecance and huge ego could have been fatal for me. Go anywhere in Alberta but this clinic!!!
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October 2023 by Hayley Gruninger
I’ve been going to Symmetry Dermatology for about 5 or 6 years now and have never had an unpleasant experience. I used to see Dr. Sampson and he was incredible, so I was a bit nervous to switch doctors when he left, but Dr. Hemrick is just as great! I have had to wait quite a while on occasion, but I don’t mind at all because I know it’s because the doctors don’t rush their patients. I much rather have good quality care and wait a bit past my appointment time, than be rushed in and out of an appointment to keep it on time. Reception is also always very helpful, thorough, and organized. The building is always well kept and perfectly clean. After many negative experiences with doctors and skin care, I couldn’t recommend Symmetry Dermatology enough.
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September 2023 by Todzia Aird
This clinic is disorganized and front staff seem to be upset, therefore, they come across to patients as rude.1/2 of Drs from this clinic left. It seems so disorganized.Had an appointment with the Dr and had to wait an hour.I’m not too eager to return soon.
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August 2023 by M CONRAD-KINDIAK
I was referred to Dr. Hemrick by my family doctor for a dermatology appointment at Symmetry.When I arrived, I was greeted by friendly staff at the front desk; one lady passed me a clipboard with paperwork to fill out and when I was done, she was on the phone, so I waited because I didn't want to interrupt her. The other lady at the front desk stepped up and helped me right away without missing a beat.It was only a few minutes before a friendly nurse [Maddy* (sorry if I spelled your name wrong)] came out and walked with me to the exam room.We discussed the reason for my visit, she thoroughly reviewed my doctor's notes on the referral, made her own notes and exited to discuss with Dr. Hemrick who came in shortly after with Maddy. Very pleasant, caring, and enthusiastic professionals!Dr. Hemrick effortlessly offered options for my concerns, and ended up performing a very quick and surprisingly painless removal of a nevus on my hand. I was nervous because I've had a similar procedure done once before and it was so painful. I was extremely happy she was able to help me so quickly! I feel odd saying this, but it was the best experience I've ever had at a doctor's office and I left feeling so grateful people like this still exist out there :) Thank you!
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June 2023 by Anna
I had two recent appointments at Symmetry (w/ Dr Samycja). The first appointment was rushed and left a relatively weak first impression but I decided to give them a second chance. I scheduled another appointment, but it was much worse. While the clinic was extremely prompt at checking me in, the doc entered the room in a hurried fashion, telling me to essentially 'make it quick' because he was in a Zoom meeting. He was unwilling to discuss the proposed treatment plan in any detail beyond handing me an Rx and apparently expected me to trust him, even though we had little to no rapport. His support staff/assistant was also very rude at the end of the appointment. She didn't know what Tretinoin was and got upset at me for asking about it. the experience was bewildering. It's doubtful I'll return to this clinic, unfortunately.
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June 2023 by Eugene Miller
I recently (June 2023) visited Symmetry Dermatology on four occasions. On every visit I was treated with the utmost respect. The staff members are very professional in their approach. Thank you so much for your care. Eugene J Miller PhDP.S. 5 stars is not really adequate
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May 2023 by Pat Kettla
A few weeks ago when I paid for my Disport injections (Botox), I was asked to leave a tip.I was a little shocked, as this is a medical facility, and my treatment was administered by a doctor. Since when do doctors ask for tips?? I was told that the tips actually go to the staff. So, my doctor's staff gets to ask me for a tip? I think this is unprofessional.In my opinion, tipping is for minimum wage workers (which none of these staff are).I'm not sure where we draw the line nowadays. If every service industry starts asking for tips then do we tip our dental assistants? Our podiatrist? How about service personnel who are not medical like our carpet cleaners or plumbers? If every "service industry" profession asks for tips, it will become pretty tedious.I've been told that a tip signifies that you are happy or unhappy with a service. But I think that if I return to your clinic, it obviously means that I'm happy. And if I don't return, it probably means I'm unhappy. Why do I have to contribute more to your employee's wages? Maybe as an employer, you should just pay them accordingly.I find in grossly "unprofessional" when a "professional" asks for a tip. Especially a medical professional.
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May 2023 by Sabina K.
I came to Symmetry to get some help with hair loss (I'm a 57 year-old woman losing a lot of hair in the front). It only took me a couple of weeks to get in to see Dr. Samycia. On appointment day, he was punctual, personable, and took plenty of time to explain what the likely causes were . He immediately said that preventing further hair loss need NOT be expensive and recommended a couple of OTC products and prescribed Finasteride. He even suggested where the cheapest places were to pick up the OTC items. Very thoughtful.He also looked at some spots that had developed recently on my face which turned out to be nothing concerning. Then he offered to lase a few of them then and there! I was definitely not expecting that!This appointment was a world different than my visit to Dr. Anil Kurian last year for the same issue. Dr. Kurian stood in the doorway 6 feet away and would not come near until I specifically asked if he would look at my head (yes, I was clean, presentable and healthy!). Then he proceeded to try to sell me on $3000 worth of treatment. There is NO comparison. If Dr. Samycia continues as he is at present, he has my loyalty and my high recommendation.
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May 2023 by Lisa Marie
Terrible experience!! DR.SMILEY is Very rude and wouldn't answer questions I had. Kept saying skin rash names that mostly only medical professionals would know and was annoyed when I asked for clarification. I ended up leaving during the exam. Her options for me were available on google, which I obviously tried previous to contacting a "specialist". Waste of time. I would NOT RECOMMEND!!!!!!!
