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October 2024 by Toji Oommen
We had an issue with telus' home security system, and we had an awesome experience with the technician Mohammed Rashid. He was knowledgeable, went out of his way to finding the root cause and had a holistic approach. He is an asset to your organization.
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September 2024 by Sharon Kofoed
No service NO HELP
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September 2024 by Darla Cowdell
Tried paying bill for 3 weeks. Automated service does not work, yet they are a phone company!!!! Trying to get through to someone is worse than going through customs for an international flight. Drove to store they couldn’t help told me I had to call. Terrible customer service non-existent customer service
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September 2024 by Robert Marcelo
The most bogus internet service. I applied for a 150mbps in a 2 year term for $75, then the technician downgraded my plan into 50mbps in a month to month term without informing me or even sending an email of a new contract. Had to pay for the OVERUSAGE OF DATA ALSO THE PRICE OF THE DOWNGRADE SHOULD ONLY BE $60, BUT MY BILL IS STILL THE AMOUNT FOR THE 150MBPS. I HAD TO PAY $250 FOR 2 MONTHS ONLY INCLUDING THE OVERUSAGE DATA, AND THEY COULD ONLY REFUND $65 THEY SAID WHICH SUPPOSED TO BE $100.
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August 2024 by Amelia VV
Horrible unethical company. They installed high speed at my place after signing a $50 a month contract. They didn't tell me they were going to up the charge and when I asked to cancel because they lied they said its a $300 cancellation fee. 3 hours on the phone to be met with no answers. Another monopoly taking advantage of Canadians. Criminals.
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July 2024 by Shafir Walji
Violet helped us out with our bundled Koodo and Internet plan! They were super helpful and provided quick, friendly and professional service. We got an excellent deal and Violet was super generous and helpful. Would highly recommend!
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June 2024 by maryam solati
I wanted to get a new phone and went to talk with Violet S. She was amazing. She was so patient and helped me a lot. I am super happy with her service.
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May 2024 by Frankenoise
Takes forever and a day to actually talk to someone, and the app is so broken that I can't even claim my rewards!
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December 2023 by Abraham Hagos
the worst service aver and they internet plans are so bad
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October 2023 by James Snell
This company is a disaster. Nightmare with mobility. Now tried moving my home internet services. Waited weeks with delays. They just canceled the install. Now paying for no service lol. Over an hour to wait on the phone middle of the day. Where is the cancel button?
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March 2023 by Alex Popeleshko
Excellent customer service. The staff were very friendly and they were able to help me with my issue in less 10 minutes. Keep up the good work!
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February 2023 by Thomas Cao
Currently the more evil of the 2 evils. But hey that might flip in a couple of years.
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December 2022 by nikhil gusain
Amazing customer service. Professional, friendly and knowledgeable. Both of the employees today at Telus helped me and guided me the best service as per my requirement. Would highly recommend this location. Violet was very friendly and helpful and the other staff too(sorry I don’t know the name of the other staff member). Happy and satisfied with the amazing customer experience. Keep up the good work. Thank you for helping me out.
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December 2022 by hamza guerrayi
fantastic customer service. I was very pleased and would recommend this store.
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October 2022 by Felix Weinmeier
Dont buy telus services. They advertise their products as very cheap and affordable, but then slowly change their prices to a point where its back to being just as, or more expensive, to continue with them. I started out with a $60 for unlimited data. Now im being told i have to pay 85$, with the additional $20 to finanace a phone that was advertised as a "free Upgrade". This, along with terrible customer service makes for an extremely frusterating expirence. for a company who propogates thier intrest in making the lives of canadian comfortable, this seems a bit on the contrary. Multi billion dollar companies need to be held accountable, and im assuming thats why Telus doesnt have a complaint line.
