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February 2024 by Jan
Great customer service! Will b back
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February 2024 by Michelle
I went into the Millwoods Town Centre Telus Store to purchase a new phone. I gave Oliver W my driver's license. He told me he can't help me because it was the wrong name. End of story. He refused to elaborate. I am married now, its been 12 years since I changed my last name. I asked numerous times why he isn't helping me and to elaborate on what was wrong with my name as I had bought new phones before with my current last name. My son's name is on my account as well and he said he would help my son but that I would need to leave the store. I am cancelling my contract with this company. I have complained because of the LACK of customer service period. He refused to communicate what was wrong with my name. I was getting frustrated with the lack of information and he was clearly too defeated to be willing to help me in any way.I called Koodo to complain. They explained that there was no reason that he should not have helped me. They apologized for him and offered me promotions. I am awaiting a manager to call. This employee did not give me any information. I have other accounts with TELUS, and am going to change our cellphone provider for all of our lines. I cannot remember being treated so poorly by anyone from TELUS or Koodo in the past.
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February 2024 by Evelyn Iris Bohonos
The staff at Telus in MWTC went the extra mile for me today with helping me with so many different problems. All of them were resolved perfectly. A great BIG SHOUT OUT to: Lucy and Patrick. Thanx for being so helpful, knowledgeable and friendly. I sooooo appreciate all you did for me today!
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February 2024 by Vincent Hwang
Amazing store. Everyone is so helpful!
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January 2024 by Irene Meyer
Fantastic experience with Tabby L!!I felt like she was the only one working even though there were 3 other ladies there though…. So I would promote Tabby if I were you…
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January 2024 by Dayten Legare
Best experience lucy at telus tc was really helpful and nice would recommend going ther
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January 2024 by dustin bergen
I called the store and got connected with a salesman named Raymond. He was very professional and got me everything I needed very fast. He also answered all of my questions In a clear and easy to understand way
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January 2024 by Suzanna
I don’t remember the last time I had such an execpetional customer service experience. The staff working today were so welcoming and helped me with all my needs regarding my services. I had two team members help me because the store was quiet. I hope they get the credit they deserve. Keep up the great work!
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January 2024 by Fintan Tessier
went here to buy a phone, customer service was very good!
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January 2024 by Juliana Torres
I went in on December 18th to renew my plan since my contract up. I was instantly greeted by the kindest employee, I believe his name was Milkeessaa. He answered all my questions and made sure I left with the phone and plan that was best for me.The service was fast and he was very knowledgeable. He even set me up with a case and screen protector which are holding up well! Will definitely come back when my plan is up.
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January 2024 by Kate Van Driel
Milkeessaa helped myself and my husband with setting up a new phone and internet plan, as well as a new phone for my husband. He not only got us the best deals, but was genuinely kind, charismatic, and knowledgeable! We had such a great experience!
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January 2024 by lavina m
Great customer service! Both times I’ve been in (for my phone plan and home security) Parker and Milkeessaa were awesome!
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January 2024 by Hailey Brooks
Had such a great experience at this location, the manager Lucy was so friendly and helpful!
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January 2024 by Pareen Rai
The employees here were really kind and knowledgeable. I came in to get a new phone the other day and they were facing some system issues and complication with my account but they were able to work through it and made sure that I could do the upgrade plus take advantage of a watch promotion that was expiring that day. Couldn’t ask for better customer service!!
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January 2024 by Manav Puree
Had an absolutely fantastic experience. Even though the store seemed busy everyone was doing their best to greet and help us. My wife was looking to switch her phone from rogers and Lucy was incredibly helpful in setting up a plan and choosing a new phone. We didnt even know Telus had internet plans and she helped us switch over to that too after comparing prices. Will never go with another provider again. Thank you!
