-
February 2024 by Robin Harel
Excellent!!!
-
February 2024 by Darren Taylor
Eventually stops replying to emails.
-
December 2023 by Phil Brown
I have been a customer for 15 years, I have purchased stands, ear buds, sub, turntable and an integrated amp. Recently I purchased speakers that were on sale and after having them for a week decided I wanted to upgrade in the same series. I called the store and was told sorry, final sale (Even though I was going to spend more money). I was informed the salesperson would call me and maybe we could figure something out, but did not receive a call. I visited the store again and said sales person basically ignored me for the first 15 minutes. He said he wasn't ignoring me, as he was dismantling a bluesound vault. I asked if the manager had told him about my call, and he said that he did not. I mentioned the possible exchange, and he responded " that's not good those were final sale". There was no eye contact as he seemed far more concerned with working on the Bluesound. It appears to me, unless you walk in wanting to spend thousands of dollars, they have little desire to go the extra mile. They don't seem to have the integrity to make things right or even try. I thought I had a repor after 15 years, guess not. MAKE SURE TO CHECK YOUR RECEIPTS BEFORE LEAVING THE STORE, ALL SALES ARE FINAL.
-
November 2023 by Steve Lindberg
I had a really great experience with The Gramophone in helping me pick out my new system. Bryan and Vince are both very knowledgeable and took the time with me to help me select the right components. They educated me along the way with no pressure, just a lot of patience to answer all of my questions while being very friendly. I ended with a system that sounds so perfect to me. I highly recommend this place.
-
November 2023 by Tyler Sambo
Awesome service and great product knowledge. Vince and Dave were very accommodating and helped me get into a great turntable. Will be returning for future gear upgrades!
-
November 2023 by Preston Ewasiuk
If you love all things audiophile well this is the place. I deal with Vince there and he always treats me right. Highly recommend!
-
October 2023 by B Holt
I have dealt with these very cool, kind and wise people for 5+ years now; specifically Vince & Reg (but have never had a bad experience with any of them!). They are so knowledgeable and friendly. They don’t upsell and truly take their time, out of concern, when dealing with your turntable. This place is a gem of Edmonton Re: sound. Cheers!
-
October 2023 by Christopher Zuk
Recently bought a Technics SL-1200M7L in yellow, thought I set it up correctly. Unfortunately I did not, needing minor adjusting. It is perfect now. I always come in and the staff are very friendly and knowledgeable. Thank you so much for sorting me out today.
-
August 2023 by Fred Toop
Great place. Friendly knowledgeable staff.Excellent products and product knowledge. Came in, browsed for a bit and then started looking for what I was there for.Found what I wanted, and they mentioned a sale on cd's so I found some stuff I liked.Bought cd's and headphones. Excellent value for money and excellent products.
-
April 2023 by Alex F
By far the nicest hifi store I've been to, in both selection and service. They have a great assortment of headphones and speakers. The staff was also so friendly and knowledgeable. I am extremely impressed and will stop by whenever I'm in town!
-
February 2023 by Richard C.
Knowledgeable and helpful. Set up my turntable with accuracy and professionalism.
-
January 2023 by Alex Dussault
The team here is excellent should be your first visit whether you're looking for Hi-Fi equipment or just looking for headphones. The team here are experts and reasonable at working with your budget.
-
December 2022 by josh fournier
I’ve shopped here for over a decade, infrequently.Every time I come in, I get excellent service, fantastic suggestions, and am never pushed to buy something more expensive than I came in for.High quality products from a high quality team.
-
December 2022 by Dion Walsh
I purchased my first audiophile quality turntable from Gramophone today and it was an extremely enjoyable sales experience I found the staff extremely helpful courteous and humble in their sales approach, no high pressure or upselling and lots of time at my leisure to browse their extensive vinyl collection. They were all sincerely interested in my audio requirements and a "shout out" to Vincent who possessed extreme product technical knowledge and patience with the myriad of questions I posed about high end turntables. I left feeling very confident about my purchase and looking forward to returning for an amplifier soon.
-
December 2022 by katrina pryor
Very knowledgeable. I was very impressed with the customer service. They helped me with my questions about audio interfaces even though they don't sell what I need. So impressed.
